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“Good stay but not a holiday inn experience”

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Holiday Inn Mumbai International Airport
Ranked #33 of 453 Hotels in Mumbai (Bombay)
Reviewed 25 January 2012

The best part about this hotel is its location close to the airport. I had a hotel pick-up from the airport but it was tough to find their staff at the airport as they were not even carrying my name plate. Then I was handed over to a driver who after taking me to pick up area asked me to wait until he got the car and disappeared. After some 10 minutes when I was almost contemplating to hop in a taxi, he appeared and took me to hotel. The rooms are nice but lack the warmth. Stayed for 4 nights and almost everyday I had problem with my key card access. Instead of accepting that they should improve the system, I was interrogated whether I kept it near my mobile phone (as if I was given a statutory warning against doing so). The breakfast spread is nice but service is poor.

  • Stayed: January 2012, travelled on business
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Thank alokjainhk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarryThaliwal, Manager at Holiday Inn Mumbai International Airport, responded to this reviewResponded 24 March 2012

At the onset, thank you for sharing your feedback with us. We would like to apologize for the inconvenience caused to you during your stay with us. With regard to your feedback about the airport representative not carrying a nameplate, we would like to share that due to security reasons we do not display guests name but do a generic paging with the hotel logo only. Regarding the wait at the airport, sometimes due to congestion at the parking area, it takes sometime for the car to reach the pick up point. However, chauffeurs have been asked to keep the guests informed on the delay. For the keycard access problem, we have conducted servicing of all the locks to avoid similar occurrences in the future. We hope this will not deter you from visiting us in the near future as we would like to welcome you again.

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1,374 - 1,380 of 1,589 reviews

Reviewed 25 January 2012

The hotel seems to currently suffer from a little accessibility issue due to Metro construction. However, once you get in, you are sure to meet a courteous staff and a reasonable quality room appointments. There is only one restaurant though and the breakfast spread is also a little limited in variety. Good place for an overnight inexpensive stay near the airport, if you are not fussy about seeing middle class dwellings right across your room window.

  • Stayed: January 2012, travelled on business
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Thank sakalley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2012

It is located near Mumbai Airport and is one of the best hotel I have ever stayed during my Business trips. I liked the hotel because of its interior decoration and scenic beauties inside. The main advantage of this place is you are getting link to all parts of Mumbai and also very near to Airport. I prefer this is one of the best Hotel in Delux category, and which have good restaurants and entertainment facilities.

Room Tip: Just request the reception and they will help to find a good room,
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  • Stayed: February 2011, travelled on business
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Thank dwijottam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMumbai, General Manager at Holiday Inn Mumbai International Airport, responded to this reviewResponded 29 December 2012

Thank you for staying with us and sharing your feedback. We look forward to welcoming you back soon.

Best regards

Oppenheimer Pinto e Fernandez
General Manager

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Reviewed 24 January 2012

From experience, the brand name has always spelt luxury, so was naturally expecting high standards. Ambience was nice, so was the service at the front desk. Was a wee bit disappointed when the bell boys tried negotiating for a private car hire, by mentioning non-availability of a hotel car! Was also given a room stinking of tobacco after being told it's a non-smoking one. The tout problem could sully the hotel's reputation. Room service quite tardy. All in all, a mixed experience, made worse by the state of approach roads, thanks to Mumbai's MRTS construction.

Room Tip: Don't keep high expectations!
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  • Stayed: January 2012, travelled on business
    • Service
1  Thank sidnet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HarryThaliwal, Manager at Holiday Inn Mumbai International Airport, responded to this reviewResponded 24 March 2012

At the onset, thank you for taking the time and sharing your feedback with us. As shared by you about the tobacco smell in the room, we would like to apologize for the same. We assure you that this is not our regular standard of service and product, and the issue has been taken up strongly with the team related. With regard to the private car hire, the hotel does have a fleet of cars, but sometimes due to busy schedule, the concierge suggests private car hires as a second option to the guests. We hope this will not deter you from visiting us in the near future as we would like to welcome you again.

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Reviewed 20 January 2012

I had a 2 night stopover in Mumbai and opted to use this hotel. The interior of the hotel is crisp and very modern. It is very business orientated and has well laid out pause areas to conduct meetings / have coffee. Meals were top notch, including room service which has a selection of western cuisine to choose from. Internet in the room was free and fastRoom itself modern, clean and exceptionally comfortable. Would highy recommend this hotel to the business traveler. It is less than 10 mins from Mumbai airport.

Room Tip: Try get a room facing away from the overpass. However, rooms are well noise insulated
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  • Stayed: January 2012, travelled on business
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1  Thank SaffyOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMumbai, General Manager at Holiday Inn Mumbai International Airport, responded to this reviewResponded 29 December 2012

Thank you for your feedback. We are glad that you've had a great experience at the Holiday Inn Mumbai. We look forward to welcoming you back soon.

Best regards

Oppenheimer Pinto e Fernandez
General Manager

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Reviewed 17 January 2012

Located close to the international airport, reasonably clean rooms and reasonably good service.but in a very busy area. At the moment there is metro under construction next to the location that creates noise 24hrs

  • Stayed: December 2011, travelled with family
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Thank bhaveshjaswal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMumbai, General Manager at Holiday Inn Mumbai International Airport, responded to this reviewResponded 29 December 2012

Thank you for staying with us. We look forward to welcoming you back on your next visit to Mumbai.

Best regards

Oppenheimer Pinto e Fernandez
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2012

I had checked in on the 29th of Dec and had a stay for one day the check in was very smooth, as it was my second stay the check in staff gave me an up grade from the deluxe room to a executive room. The rooms were clean and decor was good with good lighting . The food quality was very good both at lunch and dinner time. The staff was very coperative. The stay was quite comfortable and would look forward to stay it's value for money.

  • Stayed: December 2011
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Thank anandbaroda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMumbai, General Manager at Holiday Inn Mumbai International Airport, responded to this reviewResponded 29 December 2012

Thank you for taking the time in sharing your feedback with us. We are glad that you have had a pleasant stay with us.

We look forward to your next visit.

Best regards
Oppenheimer Pinto e Fernandez
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Mumbai International Airport

Address: Sakinaka Junction, Andheri Kurla Rd | Andheri East, Mumbai (Bombay) 400072, India
Phone Number:
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#19 Family Hotel in Mumbai (Bombay)
#24 Romantic Hotel in Mumbai (Bombay)
#26 Business Hotel in Mumbai (Bombay)
#27 Spa Hotel in Mumbai (Bombay)
#27 Luxury Hotel in Mumbai (Bombay)
Price Range: £59 - £139 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Mumbai International Airport 4*
Number of rooms: 245
Official Description (provided by the hotel):
Holiday Inn Mumbai International Airport is the first refreshed Holiday Inn in India. This 245 room hotel is located amidst North Mumbai’s commercial hub and is 1.2 kms from the International and 5 kms from the Domestic airports. Hotel facilities include a Rooftop infinity pool, Business Centre, an Executive Lounge, Gymnasium and Spa. For conference and banqueting facilities there is a grand Ballroom which accommodates 500 guests and 4 smaller meeting rooms equipped with superior technology. Sky Terrace is an open air roof top venue for that perfect evening gathering. On offer is a choice of dining options: Saptami - an all day dining restaurant featuring live counters, Saptami Express – offers fresh deli specialties, 72 – a chic lounge bar and 24 hour Room Service. ... more   less 
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Also Known As:
Holiday Inn Mumbai International Airport Hotel Mumbai (Bombay)

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