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“5-star hotel - excellent management!”

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Holiday Inn Mumbai International Airport
Ranked #33 of 452 Hotels in Mumbai (Bombay)
Reviewed 1 February 2014

We were transfered to this hotel by our airline after our flight landed in Mumbai instead of Delhi due to bad weather. We arrived at the hotel in the morning and went out for a walk in the afternoon. When we came back to the hotel, our card wouldn't open our room anymore and we found out that our luggage had been packed and stored in the hotel's luggage room. We were obviously very angry about this but we found out afterwards that this was not the hotel's fault, but that the airline had called to tell them all the passengers had left on the evening flight (they forgot that we were leaving the following day as we had a connection to Varanasi). We would like to personally thank the manager, Mr Rajeev, for the way our case was handled. He came to meet us at the reception and immediately did everything he could to make our stay as pleasant as possible. We were truly impressed by the professionalism and the quality of the management!

The rooms are very nice and clean, the buffet dinner is superb and the spa left us feeling ever so relaxed after the hussle we went through at the airport. We highly recommend this place to anyone looking for a place to stay near the airport.

Once again, a big thanks to Mr. Rajeev who made our stay there memorable! We'll defintely stay here again if we come back to Mumbai and will be recommending this place to any of our friend's travelling there...

Stayed: January 2014, travelled as a couple
Thank madhatter2525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMumbai, General Manager at Holiday Inn Mumbai International Airport, responded to this reviewResponded 3 February 2014

Dear Guest,
Greetings from Holiday Inn Mumbai International Airport !!
Thank you for your kind acknowledgement of my team-mate Mr. Rajnesh(Rajeev). We are happy that they were able to take care of all your requirements with warmth and professionalism and your appreciation will definitely be conveyed to them.
The team at the hotel is pleased to know that they were able to meet and exceed your expectations. I am truly overwhelmed by your feedback and the credit goes to the entire team. Your feedback motivates us to work towards exceeding our guest experiences.
Looking forward to welcome you at Holiday Inn Mumbai.
Warm regards
Suraj Kumar Jha.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,042 - 1,048 of 1,572 reviews

Reviewed 1 February 2014

I stayed here for two days. The good thing is that this hotel is very close to the International airport and also on the arterial Andheri-Kurla road. The nearby Sakinaka metro station will make it more accessible once operational.

The room was spacious and good. In Mumbai, you cannot expect a grand view from as all sides are surrounded by buildings....so is the case in this hotel as well. The rooms are noise proofed well and offer good quality sleep.

The breakfast spread was quite good and had both south/north indian options.

Overall it was a pleasant stay

  • Stayed: January 2014, travelled on business
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Thank krishnadorai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMumbai, General Manager at Holiday Inn Mumbai International Airport, responded to this reviewResponded 3 February 2014

Dear Guest,
Greetings from Holiday Inn Mumbai International Airport !!
We thank you for choosing to stay with us and also for sharing your stay experience here on TripAdvisor.
It is our goal to consistently provide superior service and accommodation and your comments are very important to us. We would also like to thank you for your feedback on the breakfast spread and rooms. Your comments have been shared with our chefs and other team members.
My team and I would look forward to be serving you soon at your hotel.
Warm Regards
Suraj Kumar Jha

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Reviewed 27 January 2014

I stay in the hotel in January 2014. it is a nice hotel, the services are high standard for India and I found a good value for price I paid. The food and service were better than the standard hotel in India
Paolo

  • Stayed: January 2014, travelled on business
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1  Thank Paolo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMumbai, General Manager at Holiday Inn Mumbai International Airport, responded to this reviewResponded 28 January 2014

Dear Guest,
Greetings from Holiday Inn Mumbai Airport!!
Thank you for your valuable time and posting your review about your experience at the hotel.

The team at the hotel is pleased to know that they were able to meet and exceed your expectations. I am truly overwhelmed by your feedback and the credit goes to the entire team. Your feedback motivates us to work towards exceeding our guest experiences.

My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times.
Warm Regards
Suraj Kumar Jha.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2014

very clean and tidy
some building work was going on but they upgrade our room for inconvenience
excellent service
very highly trained staff with good people skill and helpful.
would recommend to go with family kids well enjoyed.
good size beds for big families.
staff made our stay very easy and pleasant

Room Tip: book with confidence
  • Stayed: April 2013, travelled with family
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1  Thank jdawada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMumbai, General Manager at Holiday Inn Mumbai International Airport, responded to this reviewResponded 27 January 2014

Dear Guest,

Greetings from Holiday Inn Mumbai International Airport !!
Thank you for taking the time in sharing your feedback with us.
At Holiday Inn, we always take pride in delivering an efficient and customer friendly experience and we are glad that you have had a pleasant stay.
We look forward to having you stay with us again.

Warm Regards
Suraj Kumar Jha
General Manager

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Reviewed 26 January 2014

I stayed at Holiday inn for 4 nights for a business trip to mumbai, its very close to hotel, though you will find usual mumbai traffic on this short route, but centrally located, you can move to any location in mumbai, rooms are very clean, clutter free and practical, food quality is excellent, best for business travellers and families.

  • Stayed: January 2014, travelled on business
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Review collected in partnership with Cleartrip
Thank Brijesh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMumbai, General Manager at Holiday Inn Mumbai International Airport, responded to this reviewResponded 27 January 2014

Dear Guest,
Greetings from Holiday Inn Mumbai International Airport !!
Thank you for your feedback. We are glad that you've had a great experience at the Holiday Inn Mumbai. We appreciate your feedback on food quality and stay.
We look forward to welcoming you back soon.
Warm Regards
Suraj Kumar Jha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2014

This is the 2nd time my family stayed at Holiday Inn. The service & hotel experience has gone down a bit from last time. The hotel had hot water issues when we checked in - surprising for a star hotel! Room service was not consistent. Once we got hot food served on time. The second time, it took a long time, not served with minimum cutlery even.
The restaurant dining team is great & customized at their service.

Room Tip: The higher floor rooms are better
  • Stayed: January 2014, travelled with family
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Thank Gaurav_Ananda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMumbai, General Manager at Holiday Inn Mumbai International Airport, responded to this reviewResponded 27 January 2014

Dear Guest,

Greetings from Holiday Inn Mumbai International Airport !!
Thank you for taking the time in sharing your feedback with us.
I do regret to note the experience you had with us and am concerned on the same. I have taken up the issues with concerned team members and are working on it to improve upon. I assure you that your next visit would be a better one.
We look forward to having you stay with us again.
Warm Regards
Suraj Kumar Jha.
General Manager

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Reviewed 24 January 2014

Lovely hotel tucked into a corner somewhere off a main thoroughfare not far from the airport. Amazing security as with all Indian hotels these days. I was upgraded due to my loyalty card status. lovely room with some welcome chocolates. I retired to the business lounge, which is comfortable and has the usual selection of drinks. Short overnight stay, efficient laundry service.

All good and even a transfer back to the airport organised.

A 15 minute check out with a flight to catch is unnecessary and stressful and spoilt an otherwise pretty faultless experience.

  • Stayed: January 2014, travelled on business
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Thank Cleggy11362
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMumbai, General Manager at Holiday Inn Mumbai International Airport, responded to this reviewResponded 25 January 2014

Dear Guest,
Greetings from Holiday Inn Mumbai International Airport !!
Thank you for taking the time to share your feedback on Trip Advisor.
We are pleased to know that you had an enjoyable stay in our hotel.
It is our constant endeavor to provide consistently high quality of service to all our valued guests
We are happy that they were able to take care of all your requirements with warmth and professionalism and your appreciation will definitely be conveyed to them and am concerned to note your observation on check out and it has been taken up the matter with concerned team member. I assure you that you would not experience the same in future.
Team Holiday Inn looks forward to your welcome you back.
Warm Regards
Suraj Kumar Jha.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Mumbai International Airport

Address: Sakinaka Junction, Andheri Kurla Rd | Andheri East, Mumbai (Bombay) 400072, India
Phone Number:
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#19 Family Hotel in Mumbai (Bombay)
#24 Romantic Hotel in Mumbai (Bombay)
#26 Business Hotel in Mumbai (Bombay)
#27 Spa Hotel in Mumbai (Bombay)
#27 Luxury Hotel in Mumbai (Bombay)
Price Range: £72 - £145 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Mumbai International Airport 4*
Number of rooms: 245
Official Description (provided by the hotel):
Holiday Inn Mumbai International Airport is the first refreshed Holiday Inn in India. This 245 room hotel is located amidst North Mumbai’s commercial hub and is 1.2 kms from the International and 5 kms from the Domestic airports. Hotel facilities include a Rooftop infinity pool, Business Centre, an Executive Lounge, Gymnasium and Spa. For conference and banqueting facilities there is a grand Ballroom which accommodates 500 guests and 4 smaller meeting rooms equipped with superior technology. Sky Terrace is an open air roof top venue for that perfect evening gathering. On offer is a choice of dining options: Saptami - an all day dining restaurant featuring live counters, Saptami Express – offers fresh deli specialties, 72 – a chic lounge bar and 24 hour Room Service. ... more   less 
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Also Known As:
Holiday Inn Mumbai International Airport Hotel Mumbai (Bombay)

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