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“Excellent Staff - Great Hotel”

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Holiday Inn Mumbai International Airport
Ranked #34 of 444 Hotels in Mumbai (Bombay)
Bradenton, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Excellent Staff - Great Hotel”
Reviewed 9 February 2014

Better than 5 star hotels in the area. The staff was excellent all the way around, during our stay of 5 days. Abhijit, Rajiv & Supriya were always helpful and going above and beyond the level to provide the best service possible. The hotel rooms were excellent, clean and perfect for couple. I will recommend to all. I will stay in this hotel again while in the area.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bradentonhie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMumbai, General Manager at Holiday Inn Mumbai International Airport, responded to this review, 10 February 2014
Dear Guest,
Greetings from Holiday Inn Mumbai International Airport !!
Thank you for taking the time to share your feedback.
Our goal is to consistently provide superior service to our guests and your comments are very important to us and have been shared with Abhijit, Rajiv & Supriya and It is messages like these that encourage our staff to do more.
We are happy that the team able to take care of all your requirements with warmth and professionalism and your appreciation will definitely be conveyed to them.
We look forward to an opportunity to serve you again on your future visits to the city.
Warm Regards
Suraj Kumar Jha.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,477 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (320)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
mumbai
Level Contributor
82 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 9 February 2014

I happened to stay at this property Twice for 3 days each, for a business meeting, its proximity to International Airport (10-15mins drive) makes it a good place to stopover.
The rooms are quiet good, toiletries provided are of excellent quality, the breakfast spread is good & also the food quality is at par.
Checkin takes a little longer than at other hotels in the same league, room services can also be a bit swifter.
overall, as a corporate package its quiet worth the money spent.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sameeuddin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMumbai, General Manager at Holiday Inn Mumbai International Airport, responded to this review, 10 February 2014
Dear Guest,
Greetings from Holiday Inn Mumbai International Airport !!
Thank you for taking the time to share your feedback.
It has been our constant endeavor to provide the best of Holiday Inn experience to all our guests and we feel extremely elated to have guests like you stay with us again and again.

We look forward to your continued support and encouragement.
We look forward to having you stay with us again.
Warm Regards
Suraj Kumar Jha.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 8 February 2014

We stayed her one night en route home to the UK. I picked it because it sells itself as being close to the international airport. It is approximately 20-30mins drive.

We arrived late on Saturday night and there was entertainment in the lobby. It was so loud that I repeatedly had to ask the front desk staff to repeat himself. There really is no need for it to be that loud.

The guy who checked us in gave us a ridiculously hard sell for a package of internet, transfer to the airport and breakfast. It was rally overpriced and when he told us a transfer would be 800rs to the airport I was surprised. We'd just paid 300rs from the domestic airport, which was. Much further away. Eventually the price kept coming down and we were given the transfer for 200rs as part of a bigger package.

Our room was very comfortable and generally clean. However, one of the towels was stained and the surface beside the kettle had not been wiped down from the previous guests. We asked for this to be addressed and for an iron and ironing board to be brought up.

We went down to dinner and caught the tail end of the 'street food' festival. The guys working in the kitchen and on food stations were excellent. They seemed genuinely enthusiastic about the food and took time to explain what was what. The hostess had not so great customer service skills and deliberately served someone else who arrived after us.

We went back to our room and found clean towels but no iron and ironing board. We decided to leave it until morning. As we were heading to breakfast we saw someone from housekeeping and asked him to bring one. We arrived back from breakfast and it still wasn't there. Eventually we phoned housekeeping again and a woman brought one up.

Overall, the room was clean and comfortable but the customer service needs some improvement. I also did not like the hard selling tactics at the front desk upon check in. I did not appreciate that. I wonder if the staff are on commission to sell the extra packages as he wouldn't take no for an answer.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LDNgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMumbai, General Manager at Holiday Inn Mumbai International Airport, responded to this review, 10 February 2014
Dear Guest,
Greetings from Holiday Inn Mumbai International Airport !!
Thank you for taking the time to share your feedback.
In all earnest, we thank you for the positives that you have highlighted about us. At the same time, your feedback on improvement of customer services is concerning with sincere regret that I note your dissatisfaction with our service and would like to assure you that we are re looking at areas pointed out.
We do have a training system in place, wherein our employees are trained to provide consistent service in order to meet our guest’s expectation. I am sure in your next visit we would be able to offer you better experience.
We look forward to serve you soon.
Warm Regards
Suraj Kumar Jha.
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Pune, India
1 review
Reviewed 8 February 2014

I had Stayed at hotel for 4 days with my mom andit was a gift from me to my mom and you made ma stay wonderfull and as a Priority club member they recognised me very nicly avinash and swati took ma check in and all the bell boys were too help full thank you all Front office team for making my mom happy.A big Thank you to all

  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sayali03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMumbai, General Manager at Holiday Inn Mumbai International Airport, responded to this review, 11 February 2014
Dear Guest,

Greetings from Holiday Inn Mumbai International Airport !!
We are delighted to learn that you had a great stay
Your feedback has been shared with Ms. Swati, Mr. Avinash and the Holiday Inn Mumbai team.
We look forward to your future stays, and continue to delight you.
Warm Regards
Suraj Kumar Jha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bengaluru, India
Level Contributor
114 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 5 February 2014

I had stayed in this hotel 3-5 th FEB, the look and feel of the hotel is good. Staff were courteous to help support as and when needed.

Only concern is on the food served, I had observed on both days I had breakfast the presentation of food is not good. Breakfast items like dosa,Idly to be improved. One of the chuneyes served was actually spoiled. Food also over priced which can be considered for reduction

I had stayed in the 5th floor the view was good, overall I had a pleasant experience except for the food

Regards
Chandra Sekharan

Room Tip: Please do select rooms in the top floors to get a good view.
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank chandse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMumbai, General Manager at Holiday Inn Mumbai International Airport, responded to this review, 7 February 2014
Dear Guest,

Greetings from Holiday Inn Mumbai International Airport !!

We are glad to note that you found the hotel good and the associates courteous behavior, however I am concerned on your feedback on breakfast and presentation of food and I have taken up with my team and assure you that necessary action has been taken to improve the breakfast.

We look forward to having you stay with us again.

Warm Regards
Suraj Kumar Jha.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune, India
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 February 2014

I stayed at this hotel just for 1 day after returning at late night from long flight from New York before heading to Pune on next afternoon. Airport pickup service was good and efficient. They had sent Spacious Toyota Corolla for pick up.
Upon arrival at check in, they offered me 4 options including late check out at 4pm, 25% of on their spa and couple of items more to choose from after knowing that I am IHG member with them. None of the option was suitable for me. So person even asked for my favourite juice and if it can be sent to my room.
Room was ok with flooring having some dirt spots around wooden door of bathroom.
Breakfast variety was good, food quality was nice and hotel folks in restaurants were prompt enough to look after.
Only downside for this hotel is that the surrounding is not so good. It's slum kinda area and you do not want to open curtains of your room.there is no view :(

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank skedar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMumbai, General Manager at Holiday Inn Mumbai International Airport, responded to this review, 4 February 2014
Dear Guest,

Greetings from Holiday Inn Mumbai International Airport!!
We would like to thank you for your feedback on Airport pick up, breakfast spread and our services.
I note your dissatisfaction with our room and the view. The issues related with room have been taken up with concerned team members and we are working to improve it even further .We are committed to exceed your expectations during your next stay.

We look forward to having you stay with us again.

Warm Regards
Suraj Kumar Jha.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durban, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 February 2014

We spent our Christmas and New Year at this Hotel . The service was excellent . The rooms are very clean and well worth the price . We really enjoyed our stay . Clyde was exceptional in assisting us. Their rest and freshen up room , gym and spa is an added bonus . Supriya and her team are doing a fantasic job . Will visit Holiday Inn Mumbai when in Mumbai again . Keep up the excellent work.

Singh Family
South Africa - Durban

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A_singh994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnMumbai, General Manager at Holiday Inn Mumbai International Airport, responded to this review, 4 February 2014
Dear Guest,

Greetings from Holiday Inn Mumbai International Airport !!
We are delighted to learn that you found the service and attitude of our associates genuine and warm and that they were able to take care of all your requirements. Our associates and ambassadors are our major strength who are trained to be friendly yet give unobtrusive service.
Your feedback has been shared with Ms. Supriya, Mr. Clyde and the Holiday Inn Mumbai team.
We look forward to your continued support, and continue to delight you during your stay with us.
Warm Regards
Suraj Kumar Jha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Mumbai International Airport

Property: Holiday Inn Mumbai International Airport
Address: Sakinaka Junction, Andheri Kurla Rd | Andheri East, Mumbai (Bombay) 400072, India
Phone Number:
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#19 Family Hotel in Mumbai (Bombay)
#24 Romantic Hotel in Mumbai (Bombay)
#26 Business Hotel in Mumbai (Bombay)
#28 Spa Hotel in Mumbai (Bombay)
#29 Luxury Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Holiday Inn Mumbai International Airport 4*
Number of rooms: 245
Official Description (provided by the hotel):
Holiday Inn Mumbai International Airport is the first refreshed Holiday Inn in India. This 245 room hotel is located amidst North Mumbai’s commercial hub and is 1.2 kms from the International and 5 kms from the Domestic airports. Hotel facilities include a Rooftop infinity pool, Business Centre, an Executive Lounge, Gymnasium and Spa. For conference and banqueting facilities there is a grand Ballroom which accommodates 500 guests and 4 smaller meeting rooms equipped with superior technology. Sky Terrace is an open air roof top venue for that perfect evening gathering. On offer is a choice of dining options: Saptami - an all day dining restaurant featuring live counters, Saptami Express – offers fresh deli specialties, 72 – a chic lounge bar and 24 hour Room Service. ... more   less 
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Also Known As:
Holiday Inn Mumbai International Airport Hotel Mumbai (Bombay)

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