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The Westin Mumbai Garden City
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Reviews (2,355)
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1,567 - 1,572 of 2,356 reviews
Reviewed 29 June 2014

First of all, this is not the best location for tourist visits, you're better off in Parel at the ITC (also Starwood) or the Four Seasons. If you're in town on business, in the area - you can't do better than this property.

Very well appointed rooms, almost identical to the Gurgaon Westin, which is also a favorite.

Special shout out to Arnav in the Exec Lounge who was a gracious and attentive host. As usual with my experience of SPG hotels, the service team was on top of things throughour and warm.

Room Tip: Try to get a room overlooking the greens. Its rare to see out on such verdant spaces in Mumbai.
  • Stayed: June 2014, travelled on business
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Thank Wade B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this reviewResponded 30 June 2014

Dear Guest
We are very pleased to learn how much you enjoyed your stay with us and we would like to thank you for letting us know how impressed you were with the service you received. It was delightful to read that you enjoyed our services and your specific appreciation of our Westin Executive Club Lounge. Team Westin looks forward to welcoming you back for many more uplifting moments.
Be well
Anuraag Bhatnagar
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2014

Stayed for a day in March, Rooms are very nicely maintained, Rooms are spacious and always kept clean, decor was nice too.. . Good customer service. .The staff are excellent, Great Food.
overall stay was excellent

  • Stayed: March 2014, travelled as a couple
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Thank jaintithendra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this reviewResponded 30 June 2014

Dear Guest
Thank you for your patronage to our hotel. We appreciate you spending the time to share your experiences with us and shall surely share your kind words with the team. Our team is delighted to hear that you enjoyed our facility and services, especially your specific appreciation of the comfort of the room. We pride ourselves in offering a personal and instinctive service, and a sensory – rich environment that evokes a feeling of tranquillity and well-being, nourishing your soul within a bustling city like Mumbai. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
Be well
Anuraag Bhatnagar
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 June 2014

This was my first time in a Westin Hotel. I was thoroughly impressed by the service in particular and infrastructure in general. The check in was smooth and fast. The Front desk service standard is commendable. The rooms have a very comfortable feel. The design of the Bathroom was interesting.
The sumptuous breakfast was a treat, with a 18th floor view of the Mumbai skyline and the forest near by. I had been there for a two day conference, which was happening in the hotel. The conference facilities were also good.
My flights was late in the night, so the front desk helped me on my luggages and using the spa in the evening.
Fantastic two day experience!!!!

  • Stayed: May 2014, travelled on business
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Thank azeetravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this reviewResponded 28 June 2014

Dear Guest
Thank you for your patronage to our hotel and for taking the time to share your experiences with us. It is inspiring to know your over all stay experience and comments on our facilities and services. Our team is delighted to hear that you enjoyed our facility and services, especially the comfort of the room, Heavenly Bath, Heavenly Spa By Westin™ as well as the delicious buffet breakfast at Seasonal Tastes. The Heavenly Spa is one of our signature facilities and offers treatments that give you a feeling of tranquillity and well-being. Our team prides itself on the experience we create for our guests and will be happy to hear that they have managed to meet your every need and uplift your spirits. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
Be well
Anuraag Bhatnagar
Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 June 2014

I stayed over for 5 nights on business trip with one day city seeing, the latter extremely well organised by the hotel! Rooms are spacy, wellness was wonderful and the staff extremely friendly and service minded. I highly recommend their restaurants especially Prego, the Italian one. Special thanks to Mr. Gurpreet Sethi and I will surely take a cooking lesson next time!

  • Stayed: June 2014, travelled on business
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Thank Tgs164
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this reviewResponded 26 June 2014

Dear Guest
Thank you for your patronage to our hotel and for taking the time to share your experiences with us. We value your feedback and shall surely share your kind words with the entire team. Our team is delighted to hear that you enjoyed our facility and services, especially the comfort of the room as well as your dining experience at our Italian venue Prego. The guest experience is our highest priority and it is always gratifying to receive such valuable comments. Team Westin looks forward to welcoming you back for many more rejuvenating moments.
Be well
Anuraag Bhatnagar
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2014 via mobile

Families with kids have very specific requirements and needs and although Westin Hotels Worldwide are known as the Best Hotel Chain where Kids environment is taken so seriously and as parents one can not appreciate enough for the attention to the details to make kids feel at home with best facilities for Fun, food , entertainment and above all love and care that the staff bestows tirelessly is amazing.. In our travel to various Westin properties we always Rated Westin Bali as no 1,, however our stay at westin Mumbai made us feel that they can be taken as serious contender of the no1 position if they had more facilities and staff dedicated but still inspire of bent a business hotel they are doing their best give the feel to the families with kids if they are staying at a resort.. We enjoyed every day of our stay in the Westin Mumbai property but most fun was the breakfast time at the Seasonal Tastes .. And if you missed taking the kids to Disney this summer than you can come here and kids are going to love the Chefs who make pan cakes for all the Disney characters and Spider man / bunnies and on and on... Kids are going to love this place and the whole family can have a lovely time.. Thanks westin Mumbai staff..

Stayed: June 2014
Thank Rajesh S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheWestinMumbai, General Manager at The Westin Mumbai Garden City, responded to this reviewResponded 26 June 2014

Dear Guest
Thank you for your patronage to our hotel. We appreciate you spending the time to share your experiences with us and shall surely share your kind words with the team. Our team is delighted to hear that you enjoyed our facility, services, overall dining experience and your specific appreciation of our breakfast at Seasonal Tastes. We pride ourselves in offering a personal and instinctive service, and a sensory – rich environment that evokes a feeling of tranquillity and well-being, nourishing your soul within a bustling city like Mumbai. The guest experience is our highest priority and it is always gratifying to receive such valuable comments. We look forward to welcoming you back to The Westin Mumbai Garden City in the near future.
Be well
Anuraag Bhatnagar
Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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