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“Avoid ”
1 of 5 bubbles Review of The Caliph

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The Caliph
Ranked #368 of 444 Hotels in Mumbai (Bombay)
Mumbai (Bombay), India
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Avoid ”
1 of 5 bubbles Reviewed 29 April 2014 via mobile



Some context: I am an expat on a business trip to Mumbai and have been living in the Caliph (formerly Metro Residency) for 3 months.

These are my objective observations.

Cleanliness: very bad, the housekeeping staff are incompetent. They don't clean thoroughly, just pass a mop on the visible floor not bothering to clean corners where dirt accumulates. I have a literal carpet of dust under my bed.

Laundry: I've had 2 items of clothing ruined, one of them they have not yet returned under the premise that rewashing it may somehow remove the burns sustained.

Service: if you want something, you better ask for it at least 3 times and don't expect it to come within 30 minutes. Example: I was out of toilet paper because they don't bother replacing it unless you remind them to. I asked for 2 rolls of tp, after about 45 minutes I get only one.

Food: the breakfast is adequate as I only eat boiled eggs, but otherwise the restaurant does not smell good. Also, for some reason you can only order food after 7 p.m. If you get hungry at 3 p.m. and don't feel like going out, tough luck.

Summary: Service is bad, cleanliness is bad, laundry is bad.

Stayed April 2014, travelled on business
Helpful?
1 Thank rawadabisaab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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105 reviews from our community

Traveller rating
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    24
See reviews for
14
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64
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • Any
English first
1 review
4 of 5 bubbles Reviewed 14 April 2014

For business trip or just a weekend out with Family, The Caliph can always be counted. I recently had a very short runing stay at the hotel but the staff ensured that all requests are addressed immediately. I would speacially like to thanks Mr. Akash Mahakali for accomodating my running trip with a pleasant smile. All the best to THE CALIPH..... Cheers!

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chitralekha P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
5 of 5 bubbles Reviewed 13 April 2014

Hotel The Caliph is really very good hotel for business as well as pleasure trips.

Rooms are spacious.

Lobby and restaurant is very good .

WiFi internet which is complimentary , also very good .

Proximity of this hotel is very centralized .

breakfast again complimentary , is huge spread .

all and all we would recommend every body to come and stay here .

Next time when we are in Mumbai , we will definitely stay in this hotel the caliph

Room Tip: Hotel The Caliph is really very good hotel for business as well as pleasure trips. Rooms are spac...
See more room tips
  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amu a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Navi Mumbai, India
1 review
3 of 5 bubbles Reviewed 12 March 2014

I stayed for 8 days in metro residency (Caliph Hotel Now) with my colleage. The staff is very co operative and very helpfull, especially Mr. Akash Mahakul and Mr. Priyanshu Baipayee. They always help and give suggestion. However the hotel need some improvement in every single things. The only thing that we felt happr was all employees here were very nice.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DodyDj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mumbai (Bombay), India
1 review
4 of 5 bubbles Reviewed 28 February 2014

Very cordial, Good service & very co-operative. my stay was like for 22 days and I find the staff are very co-operative. No fear keeping things and very close many places in Mumbai. Transport is available to all places.

Room Tip: Ask for south side facing towards Road
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  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BALARINCY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Visakhapatnam, India
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 16 February 2014

No network inside the room !!! Very poor lights in room !! No tissue in the room and can't even provide it after asking them !! Food quality is also bad !!
They gave improve a lot for becoming a good hotel !!

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
3 Thank Vijay K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Mumbai (Bombay) hotels

Mumbai (Bombay), India
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 2 January 2014

I stayed in this hotel metro residency (another name called Calif Hotel) for around 70 days ( 2.5 months). Rooms were clean, service is poor, for each and everything we have to follow up at lest 2-3 times.Mobile network doesn't work properly . Free Wi fi provided but signal problem.AC not working properly in some of the rooms. If morning you tell to rectify some problem in the room no body keep tracking of the same. Management also very careless just say sorry that's all.


After staying such a long time in the hotel they have not provided and comfortable service. For small room also they charged me equivalent to big room, that I did not find correct.


But here I don't want to blame the housekeeping and other staff working there. Hotel Management should guide and train them proper.Due to lack of understanding the hotel system staff are working not giving good service.

Management should consider to provide some good discount and other facility those who staying such a long time.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ambrish K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMCALIPH, General Manager at The Caliph, responded to this review, 14 January 2014
Dear Guest ,

Thank you for Reviewing our Hotel On Trip adviser, I personally apologies for inconvenience caused during your stay, will make sure on your your feedback is addressed promptly will surly work on improvement on area which you mentioned .

looking forward to serve you again please get in touch with me directly on your next visit i will personally take of your booking and stay please mail me on :- gm@thecaliphhotel.com

Regards
Domniick
General Mananger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Caliph

Property: The Caliph
Address: Near Powai Police Station | Rambaug, Powai, Mumbai (Bombay) 400072, India (Formerly Hotel Metro Residency)
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #368 of 444 Hotels in Mumbai (Bombay)
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Caliph 3*
Number of rooms: 50
Official Description (provided by the hotel):
Hotel Metro Residency will be known as The Caliph from 2014 onwards, Its a business cum Leisure Hotel situated in very beautiful powai area Hotel has 50 centrally air conditioned rooms,24hrs reception & room service as well as Restaurant . International airport is just 15 Minutes drive from Hotel & Domestic Airport is 30 Minutes drive , Hotel Is close to all business hub like Seepz, Marol, Midc,Sakinaka etc, Hotel is situated near Powai lake & Hiranandani Hospital & shopping arcade near by ... more   less 
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