Not a pleasant place to stay in Mumbai. First of all it is pricier than what it should be. We came to Mumbai last minute so found this place last minute - if you can, look around for better deals at nicer places.
The rooms were clean enough - the towels were kind of brown and dirty though. Use your own.
The staff were just horrible - they were not friendly at all, and were not helpful. The bell boys hover around 24/7 and stand outside your door (basically) waiting for you. I did not like that at all. But even worse - I mentioned that a room they wanted to move me into wasn't clean yet... and the guy behind the desk pushed and hit the bellboy to clean it as if he were a dog. Absolutely disgusting.
They also told me I could take a different room (I was right off the lobby and it was loud) one night for the same price as my reserved room and that I wouldn't have to switch again. The next day they insisted I switch rooms again. I get it, they needed the room to make more money - but why tell me something that wan't true?
The neighborhood is decent. You're in the tourist district and there are plenty of restatraunt around, and Cafe Leopold is next door. There's even a supermarket close by if you need one. That's about the only good thing about this place.
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