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“Great time at Sofitel Mumbai”
5 of 5 bubbles Review of Sofitel Mumbai BKC

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Sofitel Mumbai BKC
Ranked #2 of 444 Hotels in Mumbai (Bombay)
Certificate of Excellence
Baltimore, Maryland
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Great time at Sofitel Mumbai”
5 of 5 bubbles Reviewed 24 January 2014

I was in India for a 8 day business trip in Hubli. I had to connect to Mumbai and decided to spend two nights one when I arrived and another on my way back to the USA. The hotel is great. The staff was very friendly and took care of me from the time I arrived at their door. The front desk took me to my room and showed me how to operate everything. The suite was beautiful !!!
The restaurant was great ==> I had a large buffet in the morning. And I also used the Spa to relax after a 14 hour flight from the USA. I am very glad I staid at Sofitel compared to the other hotels I looked at for the same price range. I will stay again at Sofitel when I return to India next year!!! Y.A. from Maryland.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yastatke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this review, 25 January 2014
Bonjour Valued Guest,

Thank you for taking the time to convey your appreciation and for choosing Sofitel Mumbai BKC as your accommodation choice.

We are glad to read that you had an overall enjoyable stay in our hotel. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.

It was certainly a pleasure for us to be at your service and we look forward to welcoming you again soon to the Sofitel Mumbai BKC on your next visit to the city.

Sincèrement,

Aashima Sharma
Hotel Manager – Sofitel Mumbai BKC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,321 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (547)
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Seattle, Washington
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 24 January 2014 via mobile

Very nice hotel, great facilities, enjoyed my stay. I wished the staff were more sincere. The hotel manager followed up via email post my stay, which was nice of her. However the request I had made of her to credit miles to my frequent flyer program never got followed up.I had to leave a day earlier and I am not sure they credited my account for the day I did not stay either.

Stayed August 2013, travelled as a couple
Helpful?
3 Thank AnilMa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this review, 25 January 2014
Bonjour Valued Guest,

Thank you for choosing to stay at the Sofitel Mumbai BKC and for posting your feedback on TripAdvisor.

We are glad to note that you had an overall pleasant stay with us. With regards to your request for crediting Frequent Flyer miles to your account, our Front Office Manager will get in touch with you shortly via email.

We hope you will give us the opportunity to welcome you again soon to the Sofitel Mumbai BKC. In the meantime, I remain at your disposal should you require any further assistance.
Sincèrement,

Aashima Sharma
Hotel Manager – Sofitel Mumbai BKC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Panjim, India
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 20 January 2014

This hotel is really done up nicely and moreover, it is managed by some young energetic personnel's who are always ready to help with a smile. Recommended to all those friends who would like to stay very close to US consulate for Visa purpose. The consulate and VFS Centre are in very close proximity (walking distance). Couple of issues - (1) Wi-Fi is free but pretty bad and slow; (2) for an Indian, not all rooms at this hotel are equipped with jet spray in the toilets, so in case you are not comfortable, please request for a room with jet spray and the front office should oblige you. The breakfast is one of the most lavish and well spread. The room size quite good and room is fully geared for office work (incase you desire). Hotel is located next to The Trident at BKC. I enjoyed by stay at Sofitel and will surely go back.

Room Tip: If you prefer a room with jet spray in toilet, please request at the time of checkin
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Gaurish-India
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this review, 24 January 2014
Bonjour Valued Guest,

Thank you for posting a review on your recent stay at our property and for choosing Sofitel Mumbai BKC as your accommodation choice.

We are pleased to note your positive comments on the hotel facilities and are glad that the location of the hotel worked to your advantage. We have shared your feedback on the Wi-Fi Internet access with our IT Manager and rest assured the necessary steps will be taken to improve the quality of our Internet connection to better meet your needs on your next visit.
We hope we will have the pleasure of welcoming you again soon to the Sofitel Mumbai BKC. In the meantime, if I may be of any further assistance, please do not hesitate to contact me.

Sincèrement,

Aashima Sharma
Hotel Manager – Sofitel Mumbai BKC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aberdeen, Scotland
Level Contributor
115 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
5 of 5 bubbles Reviewed 20 January 2014

This visit was just a one night stopover before our homeward flight and we really wished we had organised a longer stay.

We booked a club room and were very pleased we did as all the included extras made this a superb value stay in what is quite an expensive city.

From arrival with fast in room check in to departure with arranged public taxi all was seamless.

The rooms are luxurious particularly the bathroom and the bed.

We made good use of the club lounge visiting for coffee, afternoon tea ( freshly brewed Darjeeling leaf tea ), and evening drinks with snacks.

We chose to have breakfast in the club lounge and again this was superb with excellent service.

On departure we checked out in the club and the gentleman from the club accompanied us to
the car and made sure the driver knew where to take us. Great service.

Some tourists might be put off staying at BKC as there is little within walking distance. However, it is quite central and taxis are readily available and inexpensive. Most places require a taxi in Mumbai anyway as it is not a great walking city.

Overall this is a world class hotel at an absolute bargain price and fully deserves it's high ranking on Tripadvisor.

Room Tip: take a club room
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jot54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this review, 24 January 2014
Bonjour Valued Guest,

Thank you for choosing the Sofitel Mumbai BKC as your accommodation choice and for taking the time to post a detailed review regarding your stay.

It is heartening to note your kind compliments on the hotel, its facilities and we are glad you were able to enjoy a generous service experience during your stay with us. It was an honour to have you as our guest and encouraging words from a frequent and experienced traveller such as yourself are most rewarding and will be shared with the entire team.

We thank you once again for your patronage. It was certainly a pleasure for us to be at your service and we hope that Sofitel Mumbai BKC remains your preferred hotel on all your future visits to Mumbai.

Sincèrement,

Aashima Sharma
Hotel Manager – Sofitel Mumbai BKC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 20 January 2014

Myself and my friend decided to book the Sofitel for a night of luxury after 18 nights in Goa in a budget resort. We picked it for the price we found (booked through Travel Republic - good deal!) and also the location as it was nearer to the airport than some others.

We had booked 1 night bed and breakfast. We arrived in Mumbai on a night train at 5 am. We weren't really sure what to do, but decided that we should go to the hotel so we could at least leave the bags, and hopefully relax in the bar or a lounge perhaps.

On arrival at the hotel at 6am (check-in is 2am), we were told for a small additional charge they would be able to check us in straight away. Included in the surcharge we would also receive an additional breakfast, afternoon tea and cocktails in the evening. Definitely! Then we could have a nice hot shower and nap straight away after a long night travelling with not much sleep.

The overall service was excellent with just two small faults.

On our return from going out to dinner we spoke to the concierge about borrowing a DVD. They said they would organise a DVD player to be brought to our room. After a phone call after it didn't turn up, it took about 45 minutes in total.

The second fault was in the morning after having out breakfast we spoke to a staff member about our return flight. It wasn't until midnight, so he said he would arrange late checkout for us (3pm instead of midday). After going up to spend some time by the pool though our room card had been deactivated. Another was quickly sorted, but this shouldn't have happened.

As I said, overall a very good experience. Staff were helpful in arranging taxis and talking to the drivers to arrange what we wanted on an afternoon trip around the city.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Steph997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this review, 24 January 2014
Bonjour Valued Guest,

Thank you for taking valuable time to comment on your recent stay at our property and for choosing Sofitel Mumbai BKC as your accommodation choice.

We are pleased to note that whilst there were some areas with the scope of improvement, you enjoyed your overall stay with us. We are committed to addressing any lapses experienced by you and the gaps that your feedback has highlighted have been carefully noted. Please rest assured I have shared your comments with the respective team members and adequate training in these areas will be carried out to prevent future recurrences.

I hope we will have the opportunity to welcome you again soon to the Sofitel Mumbai BKC and in the meantime, if I may be of any further assistance, please do not hesitate to contact me.

Sincèrement,

Aashima Sharma
Hotel Manager – Sofitel Mumbai BKC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 19 January 2014

From the moment we arrived in reception, we felt relaxed and welcome in this luxurious hotel. The friendly reception staff, and the manager, Parag, went out of their way to settle us in, arranged cool drinks in the coffee shop while our special request for non allergenic bedding was being completed.
The room was possibly one of the most luxurious I have ever seen. Ultra comfortable, quiet, a total haven in hectic Mumbai.
The dining choices were excellent, and we sampled the most delicious regional India cuisine ever.
The hotel is only 15 minutes from the airport, and the cheap and plentiful taxis make a journey downtown quite easy.
Only wished we could have stayed longer!

Room Tip: We asked for a quiet room away from the elevator - and it was provided as requested. Slept really w...
See more room tips
  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Mumbai-BKC, Hotel Manager at Sofitel Mumbai BKC, responded to this review, 24 January 2014
Bonjour Valued Guest,

Thank you for choosing Sofitel Mumbai BKC as your accommodation choice during your recent visit to Mumbai and for posting your feedback through TripAdvisor.

It is always a pleasure to receive positive feedback and we are delighted to read your gracious compliments on the hotel and the warm and friendly service of our staff. Thank you for specifically mentioning Parag and his team who made your stay a memorable one. This will certainly motivate them to keep up the good work.

At Sofitel Mumbai BKC, your comfort and well-being are essential to us and it has always been our endeavour to ensure that guests enjoy the rare sensation of feeling at home while experiencing the luxury of being elsewhere. We look forward to the opportunity of welcoming you again to the Sofitel Mumbai BKC in the very near future.

Sincèrement,

Aashima Sharma
Hotel Manager – Sofitel Mumbai BKC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Mumbai BKC

Property: Sofitel Mumbai BKC
Address: C - 57 | Bandra Kurla Complex, Bandra East, Mumbai (Bombay) 400 051, India
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Mumbai (Bombay)
#2 Spa Hotel in Mumbai (Bombay)
#3 Business Hotel in Mumbai (Bombay)
#3 Romantic Hotel in Mumbai (Bombay)
#3 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Mumbai BKC 5*
Number of rooms: 302
Official Description (provided by the hotel):
A glistening beacon of sophistication, grandeur and French art de recevoir, Sofitel Mumbai BKC exudes modern luxe, offering unrivaled facilities and a premium address. French culture, design and gastronomy blend artistically with rich Indian tradition in Neo Art Nouveau style offering multifaceted experiences in cuisine, entertainment and relaxation - from flexible, cutting edge meeting space and Club Millesime to the enchanting So SPA and pool side facilities. Where buoyant business meets elegant lifestyle and where "Life is Magnifique". Strategically located in the geographical heart of Mumbai and the new financial and commercial district of the city - Bandra Kurla Complex (BKC), the hotel offers easy access to both the international and domestic terminals of Mumbai’s Chhatrapati International Airport, to South and North Mumbai, the Eastern and Western Express Highways and most of the main tourist attractions in the city. ... more   less 
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Also Known As:
Sofitel Mumbai Bkc Hotel Mumbai (Bombay)

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