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“Surprised with Surprises at Sofitel Mumbai !!!” 5 of 5 bubbles
Review of Sofitel Mumbai BKC

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Sofitel Mumbai BKC
Ranked #2 of 440 Hotels in Mumbai (Bombay)
Certificate of Excellence
Mumbai (Bombay), India
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Surprised with Surprises at Sofitel Mumbai !!!”
5 of 5 bubbles Reviewed 6 August 2014

it was a surprisingly awesome trip at Sofitel Mumbai with many surprises that they gave us on our anniversary ...
suite room, baby cot, cake, bouquet, dinner, breakfast, and the list goes on ...
most luxurious excellent elegant place in Mumbai, India, with excellent down-to-earth staff hospitality ...
will never have a second thought on visiting Sofitel Mumbai again ... it is awesomest place i have ever visited in Mumbai, India ...

Room Tip: even the base category room is a luxury room ... you can blindly select the base category room...
See more room tips
  • Stayed August 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank NikhilYS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Mumbai-BKC, General Manager at Sofitel Mumbai BKC, responded to this review, 8 August 2014
Bonjour Valued Guest,

Thank you for taking the time to share such a wonderful feedback on Tripadvisor.com

Your appreciation is most encouraging and will be shared with the whole team. This will surely motivate us all to keep up the good work, and I am glad that our service exceeded your expectations.

It was certainly a pleasure for us to be at your service and we look forward to welcoming you again soon to the Sofitel Mumbai BKC.


Sincèrement,

Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,176 reviews from our community

Traveller rating
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    578
    90
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    22
See reviews for
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1,500
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (536)
Date | Rating
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English first
Mumbai (Bombay), India
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 August 2014

Let me start by saying that I have stayed at several 5 star hotels - in india and abroad, but this was by far the best hotel I have been to. Here are the top strengths:
1. The room - spotlessly clean, extremely spacious, beautiful decor
2. Hotel decor (a beautiful mix of classy French and traditional Indian decor)
3. Fantastic facilities (spa, gym, pool etc) and food (Pondichery Cafe - best buffet breakfast I have had in a long time; Jyran - sumptuous Indian food)
4. Best of all, the superlative customer service attitude of the staff - whether it was the housekeeping staff eagerly trying to please, or the restaurant staff noticing (despite the restaurant being full) that we did not have much to eat and asking if all was well or the check in staff (Akshay) who personally escorted us to our room or the check out staff who escorted us to the cab - each staff member was the perfect host, amazingly courteous, hospitable and eager to please. Sample this - One of the staff members (Vivian) got us a delicious chocolate mousse cake on his own, simply because I happened to mention that it was our anniversary! We were floored!

Hats off to the leadership team for inculcating this kind of a customer-centric, hospitable culture in all the staff. This hotel is a beautiful combination of international facilities and service, combined with flawless Indian style of hospitality (atithi devo bhav). As a customer, we constantly got the feeling that the staff was willing to go the extra mile and would not spare any energy/expense to make sure we were comfortable and happy.

Room Tip: Go for the higher floors, and for rooms facing the Trident (then you get to see the entire BKC skyli...
See more room tips
  • Stayed August 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rudra_rocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Mumbai-BKC, General Manager at Sofitel Mumbai BKC, responded to this review, 8 August 2014
Bonjour Valued Guest,

We would like to thank you for choosing to stay with Sofitel Mumbai BKC and for sharing your appreciation with us.

We are pleased to learn that you had an enjoyable stay with us and particularly value our hotel. Your comments are most gratifying and will be shared with the whole team.

It was certainly a pleasure for us to be at your service and we look forward to welcoming you again soon to the Sofitel Mumbai BKC.

Sincèrement,

Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 4 August 2014 via mobile

I am out of words. Simply WOWed by the way Sofitel and it's team has treated my family and me. Nothing short of royal treatment every step of the way from security check to checkin to someone actually walking with us all the way to the room to the life guard at the pool to concierge and guest services. The room is nothing short of marvelous. Every tiny thing meticulously planned and placed. This is a true 5-star experience in all senses. The front desk manager Akhilesh is just super awesome! You feel so welcome here, we feel truly pampered.

Great going guys. You are by far my most favorite hotel in India (yes not just Mumbai)!

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MiteshBohra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Mumbai-BKC, General Manager at Sofitel Mumbai BKC, responded to this review, 5 August 2014
Bonjour Valued Guest,

Thank you for taking time and sharing such a fantastic review on Tripadvisor.

It has been our great pleasure to welcome you and your family at Sofitel Mumbai BKC and we appreciate you sharing your positive feedback about your stay with us. It is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for everyday.

We thank you for your patronage and all of us here at Sofitel Mumbai BKC look forward to welcoming you again on your next visit to Mumbai.


Sincèrement,

Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lagos, Lagos, Nigeria
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 4 August 2014

Stayed in these hotel for one night on 01/08/2014. The location of hotel is not so good, check in was OK. Room service as bad it took them one hour to get me two beers. When I went for the dinner in their pondichery restaurant which was in lobby level. The hostess gave me the table in very corner and near to pillar did not bother as me that I am comfortable or not. I was not asked for any beverage i have to asked couple of time to have water. The food was disaster as compare to food in Hilton Mumbai, grand Hyatt or court yard Marriott. The over all stay was disappointed all the item were over priced. Never will visit again.

  • Stayed August 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Anurag G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Mumbai-BKC, General Manager at Sofitel Mumbai BKC, responded to this review, 6 August 2014
Bonjour Valued Guest,

Thank you very much for the feedback about your recent visit- We sincerely appreciate your time to review us on Trip Advisor.

Normally our Food and beverage is highly rated both in terms of service standards, quality and variety however it is very distressing to read your apprehension. Please accept my sincerely apology for a less than perfect experience. I have noted your concerns regarding our Food and Beverage and rest assured the same will be addressed on priority.

It is our utmost focus to provide our valued guests experience that sets us apart from other accommodations and meets high standards of hospitality. A feedback such as yours helps us to continuously introspect and find solutions in order to improve relentlessly.

My team and I sincerely request you not to hold this particular experience against us and give us one single opportunity to showcase the quality of Sofitel Mumbai BKC on your next visit.

We look forward to having you back with us in not so distant future.

Warm Regards

Biswajit Chakraborty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abu Dhabi, United Arab Emirates
Level Contributor
54 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 30 July 2014

The hotel provides a pleasant relief from the humidity of the city. Large comfortable club room, but perhaps a little too too frilly for the average business traveler. Nevertheless recommend the Club floor to take advantage of the lounge facilities.

Staff try very hard to please. Watch out with hotel limo service, a little excessively priced compared to the acceptable local alternatives.

Room Tip: Club floor
See more room tips
  • Stayed July 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Whynotsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Mumbai-BKC, General Manager at Sofitel Mumbai BKC, responded to this review, 31 July 2014
Bonjour Valued Guest,

We would like to thank you for choosing to stay with Sofitel Mumbai BKC and for sharing your appreciation with us.

We are pleased to learn that you had an enjoyable stay with us and particularly value our hotel. Your comments are most gratifying and will be shared with the whole team.

It was certainly a pleasure for us to be at your service and we look forward to welcoming you again soon to the Sofitel Mumbai BKC.

Sincèrement,

Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
305 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 193 helpful votes
4 of 5 bubbles Reviewed 30 July 2014

I have been going to BKC for long but this is one good place to visit. It was holiday and late in the afternoon in pouring rain of Mumbai. The place make you feel special with indain greetings. and than good hospitable staff.
A thali in the all veg restarant was one of its kind. The chef Janki das a rajsathani lovble man has cooked lovely veg and to top it up Anu the lady who served us was very homely.
lovely heavy metal crockery plates and small bowl were clean and elegant

One should not miss the visit to the place in rains and eat some hot stuff

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank devinder s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Mumbai-BKC, General Manager at Sofitel Mumbai BKC, responded to this review, 31 July 2014
Bonjour Valued Guest,

It was a pleasure having you stay at Sofitel Mumbai BKC and we thank you for sharing your feedback through TripAdvisor.

We are pleased to note that you had an enjoyable stay with us. It is our constant endeavour to offer our guests luxury experiences through our commitment to quality service and your recognition of our hotel service and the food at Tuskers, is much appreciated by all of us.

We look forward to welcoming you back on your next visit and assuring you of our best services and personalised attention at all times.


Sincèrement,

Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sofitel Mumbai BKC

Property: Sofitel Mumbai BKC
Address: C - 57 | Bandra Kurla Complex, Bandra East, Mumbai (Bombay) 400 051, India
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Luxury Hotel in Mumbai (Bombay)
#2 Spa Hotel in Mumbai (Bombay)
#3 Business Hotel in Mumbai (Bombay)
#3 Family Hotel in Mumbai (Bombay)
#3 Romantic Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sofitel Mumbai BKC 5*
Number of rooms: 302
Official Description (provided by the hotel):
A glistening beacon of sophistication, grandeur and French art de recevoir, Sofitel Mumbai BKC exudes modern luxe, offering unrivaled facilities and a premium address. French culture, design and gastronomy blend artistically with rich Indian tradition in Neo Art Nouveau style offering multifaceted experiences in cuisine, entertainment and relaxation - from flexible, cutting edge meeting space and Club Millesime to the enchanting So SPA and pool side facilities. Where buoyant business meets elegant lifestyle and where "Life is Magnifique". Strategically located in the geographical heart of Mumbai and the new financial and commercial district of the city - Bandra Kurla Complex (BKC), the hotel offers easy access to both the international and domestic terminals of Mumbai’s Chhatrapati International Airport, to South and North Mumbai, the Eastern and Western Express Highways and most of the main tourist attractions in the city. ... more   less 
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Also Known As:
Sofitel Mumbai Bkc Hotel Mumbai (Bombay)

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