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Reviews (4,862)
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Reviewed 16 August 2017

it was excellent stay with Sofitel, taken good care by the staff especially Priyanka Adsul.
As it was my birthday, i was given surprises by sending welcome rose bouquet and thereafter cake and complementry mocktail, and made my day a very special.Staff was very courteous and guided us in whatever way we required.Food spreads are really very good and food is excellent.

sangeeta

Sangeeta

Room Tip: Rooms are good, cosy, noise free.
  • Stayed: August 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank sangeetakhubchandani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Mumbai-BKC, General Manager at Sofitel Mumbai BKC, responded to this reviewResponded 19 August 2017

Bonjour sangeetakhubchandani,

It was a pleasure having you visit us at the Sofitel Mumbai BKC and we thank you for graciously sharing your feedback.

We are glad to learn that you had an overall pleasant visit and particularly appreciated the dedication of our staff and the surprises they had in store for you during your stay. Your comments are most gratifying and will be shared with the entire team.

We hope we will have the pleasure of welcoming you again soon in Sofitel Mumbai BKC.

Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2017 via mobile

Great experience at Sofitel Mumbai BKC.(Tuskers)


I am thankful to our childhood friend Mr. Nirav Patel, who recommended us to spend our Dad's Birthday at Sofitel Mumbai BKC
We visited Tuskars and its Food was too tasty. Vikas arranged a beautiful cake for us. That was so wonderful. Thanks to entire Tuskars team.

Stayed: August 2017, travelled with family
Thank Hardik s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Mumbai-BKC, General Manager at Sofitel Mumbai BKC, responded to this reviewResponded 16 August 2017

Bonjour Hardik S,

It has been our pleasure to welcome you at Sofitel Mumbai BKC and we thank you for your loyalty and patronage.

I am truly delighted that you were able to enjoy a generous service experience during your visit and that our ambassadors ensured you were well taken care of. We are humbled by your gracious compliments and are pleased to note just how special your dining experience was.

Extremely pleased to also let you know that starting this month Tuskers will also take you on a journey to explore the flavours of South India! Come and discover the culinary delights of Andhra Pradesh, Karnataka, Kerala, Tamil Nadu, Telangana and indulge in the glory of its famed cuisine. Savour traditional flavours of authentic dishes curated by our speciality Chef S Shivaraj that is sure to transport you to the treasure trove of culinary delights.

We look forward to welcoming you back with us at Sofitel Mumbai BKC soon and thank you again for your patronage and recommendations to others.

Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC

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Reviewed 14 August 2017 via mobile

I am staying in Sofitel hotel and visited Pondicherry cafe for dinner. Randeep and Yogesh took very good care of my family. The buffet is elaborate and lots of varieties. The food is very tasty. Staff are very friendly and takes care like a family. We had buffet and we were offered pizza pasta and stir fry. Rohan the manager asked my family couple of times weather everything is fine. He took good care of my family and saw to it that everything is served on time. Thank you Pondicherry Cafe team we will surely be back soon.

Stayed: August 2017, travelled with family
Thank Abhijith Manak A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Mumbai-BKC, General Manager at Sofitel Mumbai BKC, responded to this reviewResponded 16 August 2017

Bonjour Abhijith Manak A,

Thank you for choosing to stay with the Sofitel Mumbai BKC on your recent visit to the city and taking the time to share your experience.

We are pleased to note that your overall stay with us was a good one and there were members of our staff who amazed you with their warm and efficient service. Thank you for specifically mentioning Rohan, Randeep and Yogesh who made your visit a pleasant and memorable one. It is indeed heartening to read that our guests value the attentiveness of our staff and their efforts to provide excellent service.

We are most concerned with the satisfaction of all of our guests and your feedback is of great value to us.

Thank you so much for endorsing your stay as truly exceptional and we look forward to welcoming you again soon for a longer stay in Sofitel Mumbai BKC.

Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC

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Reviewed 14 August 2017

This is my fifth visit in four years. Excellent hotel with fantastic service. Perfect location with great ambience. Sachin on concierge desk provided us with all the information we needed at any time and nothing was too much. Mahdev and Sachin stored parcels for us before we arrived and also our suitcases when we went to Udaipur for four days. All the porters and the staff of the entrance of the hotel were extremely helpful and welcoming. Daniel in Jyran restaurant was very friendly and perfect advice.

Room Tip: As high as possible.
  • Stayed: February 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Naina-Damani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Mumbai-BKC, General Manager at Sofitel Mumbai BKC, responded to this reviewResponded 16 August 2017

Bonjour Naina-Damani,

Thank you for once again choosing to stay at Sofitel Mumbai BKC and for your heartwarming review.

We are very pleased to know that you appreciated our competent employees and the room facilities with all the amenities. It is always encouraging for us to learn that our guests are satisfied with our service to go the extra mile. Your kind words have been passed on to our teams, and especially to Sachin, Mahadev and Daniel. This will certainly motivate them to keep up the good work.

Indeed, our ambassadors truly are our pillars of strength and they make Sofitel Mumbai what it is.

We thank you very much for your patronage and look forward to welcoming you back with us at Sofitel Mumbai BKC soon.

Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC

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Reviewed 14 August 2017 via mobile

Our stay at Sofitel Mumbai BKC check in was smooth we were directly taken to the room and did not have to check in at the desk. Wow felt like a VVIP treatment. Guest Relation Manager Oyster went above her way to make us comfortable and explain us in detail about the hotel facilities and room part. Restaurants have varied options to choose from. The best place to unwind the evenings is the executive lounge where the staff serve you with a smile and you feel all refreshed. Vrushali and the lounge manager Trupti ensure to keep you engaged while you waiting for your drink. Highly recommended hotel to all. It's the staff that makes a difference.

Stayed: July 2017, travelled as a couple
Thank Damandeep O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sofitel-Mumbai-BKC, General Manager at Sofitel Mumbai BKC, responded to this reviewResponded 16 August 2017

Bonjour Damandeep O

At the outset, allow me to thank you for choosing to stay with Sofitel Mumbai BKC and for taking the time to share your heartwarming, detailed and highly appreciated compliments with us on TripAdvisor.

We have shared your review with the ambassadors and they are all delighted to note your kind words for them. Right from our front office staff to housekeeping, from our Club Millesime staff to our restaurant team, all of them extend their appreciation to you for your kind acknowledgement and sincerely await your return.

We look forward to the opportunity of welcoming you back soon and trust that Sofitel Mumbai BKC remains your choice of hotel on all your future visits to Mumbai.

Sincèrement,
Biswajit Chakraborty
General Manager – Sofitel Mumbai BKC

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