We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“prepare for a shock...”
Review of JC Chalet

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
JC Chalet
Ranked #373 of 454 Hotels in Mumbai (Bombay)
Durban, South Africa
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“prepare for a shock...”
Reviewed 10 March 2014

2nd trip to india and jc chalet is last 4 nights of 13. rooms small but fairly clean to india standards which is the lowest worldwide.staff were kind until duty manager sanjay refused us entry to rooms and luggage after 2 nights. locked out in foreign country. demanded bill be settled in full as they could not reach our agent traveloutsav. we were treated like criminals to wait 45 minutes. he disrespected us by casually continuing his work while we frantically tried to reach travel agent after a tiring day trip to lonavla. the motto "guest is god" is a lie. we had paid travel agent in advance and they deal with the hotel often.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nishp9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCCHALET, Managing Director at JC Chalet, responded to this review, 24 March 2014
Dear Guest,

Thank you for staying at JC Chalet Mumbai and for sharing your feedback through TripAdvisor.

I am very sorry to learn of your experience. We have done a thorough investigation into why you were made to wait which was very unfortunate.

It turns out that the travel agent who made your booking owed the hotel a huge sum of money on behalf of his multiple clients but was not releasing the pending payments. We are still waiting for the payment.

However, irrespective, you should not have been asked to wait. I apologize for the inconvenience caused to you.

The Duty Manager has been apprised of your feedback regarding the check in and deposit payment procedure.We have coached Sanjay to never ever inconvenience a guest again.

Thank you for noting the cleanliness of our property. We have recently been awarded Agoda's Boutique Hotel Of The Year recognition for Mumbai. I sincerely hope you will give us another opportunity and return to the hotel.

As and when you plan a trip, please let me know so that I can make arrangements for your stay personally.

Warm regards,
Sachin Verma
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

180 reviews from our community

Traveller rating
    42
    50
    28
    18
    42
See reviews for
33
32
26
55
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Reykjavik, Iceland
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 9 March 2014

This hotel is deffinetly overpriced as the room was very small and had lots of moist inside it. The window was facing to a fridge and kitchen used for breakfast (which was outside on a terrace).
walls need to be renowated and also the old furnitures. Hot water didn´t work, internet didn´t work, tv didn´t work.
I got another room the next day which was slightly bigger and tv that worked, but the internet was the same.
Breakfast was was fine but small variety and notthing interesting.

The only good thing about the hotel is one of the staff member. I think his name was Raj. he was very helpful and welcoming. He smiled and was very friendly when he served me breakfast.

I would come back, but only because of him.

  • Stayed February 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank leifurwilberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCCHALET, Managing Director at JC Chalet, responded to this review, 24 March 2014
Dear Guest,

Thank you for sharing your feedback with the Trip Advisor community.

I have attempted to call you a couple of times over Skype and Viber, however could get connected and have left a message with your secretary.

It would be a pleasure if I could speak to you over phone to understand your experience even better. I understand that you might have already left for Iceland.

Your detailed feedback helps us understand, learn and improve and at the same time some most wonderful comments of yours make us feel very proud of our team. There is great merit in learning from the room issues you faced.

We could have easily given you one of our suites. We have also investigated all the repair issues you mentioned and have rectified them immediately. But no excuses, it is my responsibility to make sure you and all our wonderful guests have a wonderful experience. It is my fault. The buck stops with me.

We always strive for perfection but occasionally fall short. At JC Chalet we have always believed in getting the small aspects of service right.

Thank you for recognizing Raj. He is a great asset and always does his level best to please every guest. He was simply elated with your feedback! You made his day.

Your final words that you would return to JC Chalet makes us all very excited and we look forward to your next visit.

Please do not hesitate to contact me for any assistance on your next visit to Bombay. I will personally make sure we leave no stone unturned for you.

Kind Regards,

Esther Verma
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 February 2014 via mobile

The room was very compact but keeping the location and city in mind, that can't be a factor in writing a review. The hotel had everything you'd expect from a small bungalow hotel. Although, 3000 bucks for a person does not justify it, but it's Mumbai, so can't ask for much.

Stayed February 2014, travelled solo
Helpful?
1 Thank PrateekT07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCCHALET, Managing Director at JC Chalet, responded to this review, 24 March 2014
Dear Guest,

Thank you for sharing your valuable feedback with the Trip Advisor community.

We do have rooms of varying sizes and can almost always accommodate guest preferences and requests. Thank you for recognizing the value we provide in one of the most expensive areas of Bombay and India - Juhu Beach.

Your feedback helps us understand, learn and improve and at the same time some most wonderful comments of yours make us feel very proud of our team. There is great merit in learning from our guests and your feedback will only help us sharpen the saw.

At JC Chalet we take pride in getting the small aspects of service right and your feedback reassures us that our approach is correct.

Best Regards,

Sachin Verma
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delhi
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 February 2014

I got the room(for 2) + breakfast in 3k. So considering the location(juhu tara road) and breakfast included I am giving 4 star otherwise I would have given 3 star.
Pros: Price, location, meal, staff
Cons: room size is too small, smoking smell in room, bathroom is too small

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip

Helpful?
1 Thank ScofieldG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCCHALET, Director of Sales at JC Chalet, responded to this review, 24 March 2014
Dear Guest,

Thank you for choosing to stay at JC Chalet Mumbai and for sharing your generous feedback through TripAdvisor.

We are delighted to note that you enjoyed the location, the food, the value and most importantly the warm and friendly service provided by our staff.

Your feedback is very motivating and will inspire us to create moments of joy for our guests.

Thank you once again for your feedback.

We look forward to your continued visits.

Best Regards,

Esther Verma
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vapi, India
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 February 2014 via mobile

Well booked via make my trip I've been traveling Mumbai very often stayed almost all hotels but with the price ice paid here m happy with what I've got rest the size of room n stuff doesn't matter as its comfortable n staff is helpful and no nonsense hotel good location
Keep it up...!!

Stayed February 2014, travelled on business
Helpful?
1 Thank Sanvapi7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCCHALET, Director of Sales at JC Chalet, responded to this review, 24 March 2014
Dear Guest,

It was a pleasure to have you stay at JC Chalet, Mumbai and we thank you for sharing your review through TripAdvisor.

We are delighted to note that you had and a comfortable stay at our hotel.

Your generous compliments regarding the value we provide in the very expensive Juhu Beach area is very appreciated. We always strive to provide flawless service, dining experience, well-appointed rooms and hospitality that is very encouraging and inspiring.

I do hope that you visit us again in the not too distant future.

Thank you,

Warm regards,
Esther Verma
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ahmedabad, India
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 January 2014

Dear All,

I would want to highlight some of the below Points (Includes Pro's and Con's).

Pro's
-Cooperative Staff (Shadab, Shetty, Sanjaybhaai, and the cook)
-Nice Decor of Rooms
-All Basic Amenities Included in Room
-Neat n Clean Rooms, Proper Flooring. (you will never feel low except for the time you are in Loo)
-Very Comfortable Bedding.
-Hotel in a very good and peaceful location.
-Good for Single Occupancy - Travelling for Business
-Good for ones who stay out in a day, and come at night, just to sleep.
I promise everyone that you will have very comfortable and tight sleep here.
-Last Point (I would want to highlight this option for which i have given a VERY GOOD Rating) - THE BREAKFAST (MAJESTIC and SO SO SO SO EXCELLENT BREAKFAST). Would want to elaborate on this, i really disliked the hotel due to its bathroom, but the moment i had breakfast, i felt so high, it wasnt some big named breakfast, only 5 ot 6 varieties, but i havent enjoyed breakfast anywhere (In Dubai, Singapore, Goa, Blore, Delhi). The Cafe is between trees and tall towers which makes the place serene and beautiful. I forgot all Con's when i had Breakfast.

Con's
-Not Good for oversized people.
-They position of the Pot in the bathroom is very odd, a guy like me could never sit there properly. I wouldnt hide this being ashamed, but every person want a proper hygiene, and due to the odd position of the Pot, it is not possible to put your legs on the floor because. Big No for the ones who focuses on the TOILET Part.
-No Other Con's.

well, if you are going to Mumbai for an overnight, 02 nights, and when you look for a decent n neat place to just sleep, this is the place. (Not recommended for XXL Sized people)

I will not go until i loose half of my weight, or till the time they dont' refurbish their toilets.

Let this not abberate the hoteliers, as soon as i had breakfast, i forgot all other problems.
BEST BREAKFAST I EVER HAD.. !!

Room Tip: Not Recommended for Oversized People due to Odd Location of Pot in Toilet. Highly recommended for o...
See more room tips
  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shashank-Hundia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCCHALET, Director of Sales at JC Chalet, responded to this review, 24 March 2014
Dear Guest,

Thank you for choosing to stay at JC Chalet Mumbai and for sharing your wonderful feedback on TripAdvisor.

We are very happy that our staff anticipated your needs and you have rated our service, hospitality, rooms, our cuisine and location as flawless.

Your appreciation of our service & complimentary breakfast is very motivating and will inspire us to continue striving towards excellence. Our chef Pawan is simply delighted.

The team and I, look forward to the pleasure of welcoming you back.

Thank you again for simply making our day! What a brilliant way to begin the week.

Warm regards,

Esther Verma
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurgaon
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 January 2014

Stayed there in January'2014 with Family.
1. Great price.
2. Neat & Clean.
3. Walk able distance from Juhu Beach (if u r interested to spend time in beaches)
4. Little small size room...still like the rooms interiors
5. Stayed in 3rd Floor.
In one line... Value for Money.

Room Tip: Do Not take rooms near to Cafeteria.
See more room tips
  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tamal_Om
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JCCHALET, Director of Sales at JC Chalet, responded to this review, 21 January 2014
Dear Guest,

Thank you for choosing to stay at JC Chalet, A Boutique Hotel Mumbai and for sharing your feedback through TripAdvisor.

We are delighted to note that you had an enjoyable stay and that our services and facilities exceeded your expectations. Thank you also for noting what a great value we provide in this exorbitantly expensive part of the city.

Your appreciation of our team members will inspire them to work towards excellence.

Thank you for recommending JC Chalet, Mumbai. We look forward to taking care of you in the near future.

Kind regards,

Esther Verma
Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Mumbai (Bombay) hotels
Juhu
Hotel Beach Garden
Hotel Beach Garden
#197 of 454 in Mumbai (Bombay)
49 reviews
Royal Garden Hotel
#316 of 454 in Mumbai (Bombay)
107 reviews
Hotel Atlantic
#318 of 454 in Mumbai (Bombay)
62 reviews
Show Prices
Show Prices
Show Prices
Juhu
Hotel Bawa Continental
Hotel Bawa Continental
#76 of 454 in Mumbai (Bombay)
452 reviews
Juhu
Hotel Juhu Plaza
Hotel Juhu Plaza
#355 of 454 in Mumbai (Bombay)
69 reviews
Juhu
The Emerald - Hotel & Service Apartments
The Emerald - Hotel & Service Ap...
#92 of 454 in Mumbai (Bombay)
391 reviews
Show Prices
Show Prices
Show Prices

Been to JC Chalet? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about JC Chalet

Property: JC Chalet
Address: 6 Asha Colony, Juhu Tara Road | opposite Hotel Sea Princess, Mumbai (Bombay) 400049, India
Region: India > Maharashtra > Mumbai (Bombay) > Juhu
Amenities:
Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Airport Transportation
Hotel Style:
Ranked #373 of 454 Hotels in Mumbai (Bombay)
Price Range (Based on Average Rates): £
Hotel Class:3 star — JC Chalet 3*
Number of rooms: 11
Official Description (provided by the hotel):
JC Chalet offers a complimentary buffet breakfast. Other amenities include a coffee shop/cafe, complimentary wireless Internet access, and 24-hour room service.32-Inch LCD TVsLCD televisions come with satellite channels. Guestrooms also feature complimentary wireless Internet access, air conditioning, and safes. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Ebookers, Agoda, Hotels.com, HostelWorld, Travel Republic (UK), TripOnline SA, Traveltool, S.L.U., Evoline ltd, Hotel.de and Cancelon so you can book your JC Chalet reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing