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“Terrible : need transparency”

IIT Bombay Guest House
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IIT Bombay Guest House
Ranked #104 of 418 Mumbai B&B and Inns
Reviewed 22 July 2012

Ohk, it had been a terrible experience on my part when I came to these so called guest house ( yes Van-Vihar and Jal-Vihar) the staff of which is quite irresponsible towards guests. I booked well-in-advance (quite several months before , perhaps people do not even plan their journey within india so early) , but when I arrived at those guest house at around 10:30pm, they told us that we are kept in the waiting list. I also came to know that a friend of mine who have booked a few days before (not even a month) got a room in that guest house. Then we had to go outside the campus at around 11pm, shops were closed , streets were deserted. Somehow found a auto-rikshaw and we wandered about looking for hotels (essentially we are not people who can throw 20,000 rupees per day), after an hour of search after 12 past, we found just an hotel having only one room available that too for rupees 3500 per day. I don't know what gave me less preference that even a well-in-advance application form was refused over the other. May be he booked the guest house earlier for several times and might be get acquainted with the guest house staff . So what , u can't do an injustice like this refusing us a room that late. They didn't even think it necessary to inform guests about the availibilty so that guests can come preparing to stay at hostel or in such cases ( where it is that late about 11pm) help contacting afforadable hotels/other accomodations. Professors / officials are given preference - no worry ; but why some students are given preference over others. It is clear that the system through which booking is done are non-transparent. No way one can learn if some other applications is given preference based on the fact the guest house folks know them.Transparency should be present there. Availibilty of rooms should be shown up in online interface and that application to be made online using LDAP id and password... That's all , i hope this will help improving the guest house facility there.

  • Stayed: July 2012, travelled with family
    • Service
4  Thank ove11late
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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13 - 15 of 15 reviews

Reviewed 26 April 2011

Stayed here for a few nights in March 2011. There are two guest houses that are adjacent to each other - the new and the old. The new looks like it's no more than 10 years old. The old one I'd guess is 30 years old but was probably renovated in past 10 years. I was booked into the old guest house. I'd guess the new guest house is somewhat better.

On the positive side it's located right on campus so convenient for visiting/meetings and it overlooks a nice lake which is a main feature of the campus. The rates are very reasonable.

If you are thinking of staying here just be prepared that the guest house is fairly basic accommodation. If you want hotel accommodation then consider one of the hotels located
within a few miles of the campus (which by the way I haven't stayed in but maybe there
are reviews available).

Reception is up a flight of steps from entrance - when I arrived at night to check in the lift was tuned off (or broken?) so I had to lift my suitcase up the stairs. Throughout my stay the reception staff were generally helpful but not especially welcoming. The bedrooms are down a corridor from the reception desk and are basic and reasonably clean, with two single beds, hard pillows and a rather tired looking blanket. There is an old but working window air conditioning unit, and a small flat-screen TV with Indian channels. The curtains look like they need to be cleaned. The bathroom is dark and has an open shower. Throughout my stay there was no hot water. The walls in the room were in need of fresh paint, especially on the walls near light fittings etc. The room has no wireless Internet but does have an Ethernet port. However there is a campus proxy and the reception staff seemed unable to advise on details of address or required passwords.

There is an early morning (630am) knock at the door to offer a cup of tea and a little later to offer to clean your room. If you decline then the room does not get serviced later on that day.

Breakfast is served in a fairly basic dining room (with plastic tables and chairs). For breakfast, the western options are corn flakes or white toast, with (very weak) coffee. There is a toilet adjacent to the kitchen which was a little disconcerting. Outside the meal times there is no food/drink available.

If going back again I'd likely opt for a local hotel, or if being on-campus was important would insist on the new guest house which I'd assume is somewhat letter than the old one.

  • Stayed: March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
10  Thank onthemove1_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2017 via mobile
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Stayed: March 2017, travelled on business
Thank Eric D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about IIT Bombay Guest House

Address: IIT Bombay Campus | Powai, Mumbai 400076, India
Region: India > Maharashtra > Mumbai
Hotel Style:
Ranked #104 of 418 B&Bs / Inns in Mumbai
Number of rooms: 6

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