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“Looks & Feels Old”
Review of The Lalit Mumbai

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The Lalit Mumbai
Ranked #20 of 453 Hotels in Mumbai (Bombay)
New Delhi, India
Level 4 Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Looks & Feels Old”
Reviewed 27 May 2014

Going by the standards of a 5 Star Property, this Hotel needs urgent renovation. Stayed here for 2 nights, and everything was just average. Nothing to complain about & nothing to write about. Good enough for the price for a business traveller.

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ScorpOnTour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudhendu P, General Manager at The Lalit Mumbai, responded to this review, 29 May 2014
Dear Guest,

Kindly accept our most sincere and profound apologies for an incomplete experience and dissatisfaction caused to you on account of value and service.

We are truly distressed to learn about your experience in the hotel. We thrive to bring in to our discerning guests with rich and tasteful product combined with impeccable service year around, hotel has undertaken beautification work of hotel lobby.

Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception.

We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel.

We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve.

I look forward to welcoming you personally.

With renewed apologies,

Sincerely yours,

Sudhendu M. Pandit
General Manager, The LaLiT Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (444)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Kolkata (Calcutta), India
Level 3 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 May 2014

it was business trip to Mumbai, first time to I had book a room in the lalit Mumbai ,and I don’t know any one there, as I am regular gust or you can say family member to lalit Delhi, I had requested to sir ( Mr. Vivek Shukla GM of lalit Delhi ) he has taken great care , as he appointed Ms.Deepmala Chaudhary Revenue Manager from the lalit Delhi, Mam had arrange everything.
My flight was late as I reached Mumbai, there was a pick up from airport reached hotel my room was ready it was in 6th floor, very good view of international airport from room; it was worth of staying in lalit Mumbai.
The most I like in lalit Mumbai is security is very strong , you can’t access to left without the room key.
I would like to thank every body from airport pick to airport drop all staff wear very friendly and very good , last not the least thanks to sir ( Mr. Vivek Shukla GM of lalit Delhi ) it was not possible with him he made it.

Room Tip: "Rooms on the south side are quieter"
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jameslingam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vijay S, General Manager at The Lalit Mumbai, responded to this review, 24 May 2014
Dear Guest,

Namaskar

Thank you for taking time and posting a review of our hotel on TripAdvisor.

It was a privilege to have you stay with us at The Lalit Mumbai.

We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our customers.

I shall certainly share your words of recognition with my team here.

We value your patronage and look forward to welcoming you again at The Lalit Mumbai.

Sincerely yours,

Vijay Sethi
General Manager, The Lalit, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mohali, India
Level 4 Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 22 May 2014

Very comfortable stay. Nice big rooms with big size comfortable beds. Good silence in the rooms. All rooms have a balcony, but of course the doors don't open. Very close to the airport. Warm staff and amazing food.

Room Tip: the view from higher floors may be good.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jkahlon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vijay S, General Manager at The Lalit Mumbai, responded to this review, 22 May 2014
Dear Guest,

Namaskar

Thank you for taking time and posting a review of our hotel on TripAdvisor.

It was a privilege to have you stay with us at The Lalit Mumbai.

We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our customers.

I shall certainly share your words of recognition with my team here.

We value your patronage and look forward to welcoming you again at The Lalit Mumbai.

Sincerely yours,

Vijay Sethi
General Manager, The Lalit, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
india
Level 3 Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 21 May 2014

I recently visited this hotel.looked a bit old but still maintaining the shine.they r upgrading a bit for better looks now butr I m sure they have not come down on hospitality.my stay was pleasant in a nice and cozy room.make sure u prefer garden view.nearest to international airport is more comfortable.
indian cousine has street taste to savour.international is also at par. overall a bingo.

Room Tip: take garden view or poolside.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bhagyesh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vijay S, General Manager at The Lalit Mumbai, responded to this review, 22 May 2014
Dear Guest,

Namaskar

Thank you for taking time and posting a review of our hotel on TripAdvisor.

It was a privilege to have you stay with us at The Lalit Mumbai.

We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our customers.

I shall certainly share your words of recognition with my team here.

We value your patronage and look forward to welcoming you again at The Lalit Mumbai.

Sincerely yours,

Vijay Sethi
General Manager, The Lalit, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurugram (Gurgaon), India
Level 5 Contributor
55 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 20 May 2014

Was staying due to an exhibition at Goregaon and for the close proximity to the venue. Very nice and clean property with attentive staff. Very nice breakfast spread. Was staying with a team of people and had booked for a total in between us for almost 100 nights.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EeshDewan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vijay S, General Manager at The Lalit Mumbai, responded to this review, 21 May 2014
Dear Guest,

Namaskar

Thank you for taking time and posting a review of our hotel on TripAdvisor.

It was a privilege to have you stay with us at The Lalit Mumbai.

We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our customers.

I shall certainly share your sincere word of recognition with my team here.

We value your patronage and look forward to welcoming you again at The Lalit Mumbai.

Sincerely yours,

Vijay Sethi
General Manager, The Lalit, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
1 review
Reviewed 17 May 2014

We arrived very late and were picked up from the airport and shown into reception. There the check in was very efficient and courteous. We only stopped the one night had a good breakfast and were dropped back at the airport. We enjoyed the efficiency and the warmth of all the staff and would be very happy to stay there again. One small issue was that the rooms are great for two people but if there's a third then the room feels a little cramped. Overall though great.

Room Tip: If more then two people then book more then one room
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Stayed April 2014, travelled with family
Helpful?
Thank mankua50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vijay S, General Manager at The Lalit Mumbai, responded to this review, 19 May 2014
Dear Guest,

Namaskar

Thank you for taking time and posting a review of our hotel on TripAdvisor.

It was a privilege to have you stay with us at The Lalit Mumbai.

We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our customers.

I shall certainly share your sincere word of recognition with my team here.

We have noted your feedback of the room being small for a family of three, we regret that we have not been able to measure up to your expectations this time.

We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel.

We value your patronage and look forward to welcoming you again at The Lalit Mumbai.

Sincerely yours,

Vijay Sethi
General Manager, The Lalit, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buffalo, New York
1 review
Reviewed 15 May 2014

Stayed in LaLiT for one day night during my US Trip and it was a very nice experience. Starting with a very warm reception at the entrance lobby and then getting escorted to the reception for a quick check in. The room was very comfortable. Dinner was too good and traditional food. Extremely courteous and helpful staff.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kalai8080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vijay S, General Manager at The Lalit Mumbai, responded to this review, 19 May 2014
Dear Guest,

Namaskar

Thank you for taking time and posting a review of our hotel on TripAdvisor.

It was a privilege to have you stay with us at The Lalit Mumbai.

We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our customers.

I shall certainly share your kind word of recognition with my team here.

We value your patronage and look forward to welcoming you again at The Lalit Mumbai.

Sincerely yours,

Vijay Sethi
General Manager, The Lalit, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Lalit Mumbai

Property: The Lalit Mumbai
Address: Sahar Airport Road | Andheri East, Mumbai (Bombay) 400059, India (Formerly InterContinental The Lalit Mumbai)
Phone Number:
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Spa Hotel in Mumbai (Bombay)
#18 Business Hotel in Mumbai (Bombay)
#19 Luxury Hotel in Mumbai (Bombay)
#27 Romantic Hotel in Mumbai (Bombay)
#49 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Lalit Mumbai 5*
Number of rooms: 368
Official Description (provided by the hotel):
With the reassurance, hospitality and warmth of The LaLiT Suri Hospitality Group, guests are welcomed to the perfect combination of luxury apartment style living and leading hotels services called The Residency – a modern abode of suburban living. Set against the backdrop of the vibrant life and the grandeur of Mumbai, we bring to you 21 apartment rooms that are fully furnished marvels. Fresh and modern, each residence greets you with its typical flair and style, silk cushions, vibrant colours, gorgeous upholstery, spacious bathrooms, and so much more makes The Residency one of the most desired service apartment in Mumbai. Guests can choose from the avant-garde style of one-bedroom residence, two-bedroom residence and three-bedroom residence – The combination makes The Residency an ideal extended stay hotel in Mumbai. ... more   less 
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Also Known As:
Intercontinental The Lalit Mumbai Hotel Mumbai (Bombay)
Intercontinental Lalit Mumbai
Hotel Lalit Mumbai
Hotel Intercontinental Lalit Mumbai
Hotel Intercontinental The Lalit Mumbai

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