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“Excellent hotel”
Review of The Lalit Mumbai

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The Lalit Mumbai
Ranked #20 of 454 Hotels in Mumbai (Bombay)
New York City, New York
Level 5 Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Excellent hotel”
Reviewed 5 June 2014

The hotel is excellent in terms of service. The experience was delightful right from the airport pick up. The chauffeur was very professional and courteous, the check in was in less than 5 minutes, the room was large, well lit and comfortable. I had requested for a wake up call at 1:30 a.m. and had the first wake up call and a follow up automated on to ensure that I was awake. The food was very good and the check out was also very fast. The hotel is convenient situated a less than 10 minutes drive from the international airport.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank veenakrishnamoorthy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudhendu P, General Manager at The Lalit Mumbai, responded to this review, 7 June 2014
Dear Guest,

Namaskar

Thank you for taking time and posting a review of our hotel on Trip Advisor.

It was a privilege to have you stay with us at The Lalit Mumbai.

We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our customers.

I shall certainly share your words of recognition with my team here.

We value your patronage and look forward to welcoming you again at The Lalit Mumbai.

Sincerely yours,

Sudhendu M Pandit
General Manager, The LaLit, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,188 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (439)
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English first
Mumbai (Bombay), India
Level 1 Contributor
4 reviews
Reviewed 4 June 2014

Great Ambience.... The 24x7 restaurant has great food... Its disc 'Sutra' had amazing Dj. He played amazing blooywood new and old songs... But since it has changed its name from Intercontinental to Lalit, it has lost the crowd.

Stayed September 2013, travelled with friends
Helpful?
Thank Savy786
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudhendu P, General Manager at The Lalit Mumbai, responded to this review, 7 June 2014
Dear Guest,

Namaskar

Thank you for taking time and posting a review of our hotel on Trip Advisor.

It was a privilege to have you stay with us at The Lalit Mumbai.

We are glad to learn that you were happy with the overall services and ambience of our hotel. Your words of appreciation for Sutra is highly encouraging and are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our customers.

I shall certainly share your words of recognition with my team here.

We value your patronage and look forward to welcoming you again at The Lalit Mumbai.

Sincerely yours,

Sudhendu M Pandit
General Manager, The LaLit, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level 4 Contributor
44 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 3 June 2014

Comfortable stay.
Big rooms
Clean toilets
Decent service
Food not that great
Stayed for 3 nights and dinner buffet was similar almost daily.
Staff is polite
Linen can be cleaner
Good for business travel.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CS_Atalanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudhendu P, General Manager at The Lalit Mumbai, responded to this review, 7 June 2014
Dear Guest,

Namaskar

Thank you for taking time and posting a review of our hotel on Trip Advisor.

It was a privilege to have you stay with us at The Lalit Mumbai.

We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our customers.

I shall certainly share your words of recognition with my team here.

We have taken your feedback on Food and Linen seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception.

We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel.

Your appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our customers.

We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve.

We value your patronage and look forward to welcoming you again at The Lalit Mumbai.

Sincerely yours,

Sudhendu M Pandit
General Manager, The LaLit, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kolhapur, India
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 May 2014 via mobile

Stayed at the lalit for 2 nights on the last weekend if may. Had a wonderful experience. Though the room needs more up to date interiors looks a bit old style. Apart from that awesome place. Breakfast spread is too good

Stayed May 2014, travelled on business
Helpful?
1 Thank samarjeet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudhendu P, General Manager at The Lalit Mumbai, responded to this review, 3 June 2014
Dear Guest,

Namaskar

Thank you for taking time and posting a review of our hotel on TripAdvisor.

It was a privilege to have you stay with us at The Lalit Mumbai.

We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our customers.

We have take a note of your feedback and I will discuss with my team.

I shall certainly share your words of recognition with my team here.

We value your patronage and look forward to welcoming you again at The Lalit Mumbai.

Sincerely yours,

Sudhendu M Pandit
General Manager, The Lalit, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Terni, Italy
Level 3 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 31 May 2014

luxury location, close to the international airport of Mumbai. the rooms are extremely comfortable. thevoptions for restaurants and lobby bars is excellent. western or indian style restaurant offer high quality food delivered with warm service. i experienced the SpA after check out, at the end of a tough and hot working day before taking a night flight. incredibly kind and professional. a"must to be" place.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Griso M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudhendu P, General Manager at The Lalit Mumbai, responded to this review, 3 June 2014
Dear Guest,

Namaskar

Thank you for taking time and posting a review of our hotel on TripAdvisor.

It was a privilege to have you stay with us at The Lalit Mumbai.

We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our customers.

I shall certainly share your words of recognition with my team here.

We value your patronage and look forward to welcoming you again at The Lalit Mumbai.

Sincerely yours,

Sudhendu M Pandit
General Manager, The Lalit, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 31 May 2014

We visited their 24/7 coffeee shop on the 10th of May 2014. The food had nearly finished with not very prompt efforts to refill the containers. The waiters seemed tired, over worked and not interested. Because we knew we were entitled to 3 drinks, we cld ask for them and others followed the suit, when actually its the host's duty to inform us what all they offer in the buffet (when nt displayed).
The ambience was average.
Overall, a bad memory for the price paid, especially in the era of competition when hospitality services are expected to be at their best!

  • Stayed May 2014
    • Location
    • Cleanliness
Helpful?
1 Thank kala123456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudhendu P, General Manager at The Lalit Mumbai, responded to this review, 3 June 2014
Dear Guest,

Namaskar !!

Thank you for taking time and posting a review on TripAdvisor.

Kindly accept our apology for the dissatisfaction and inconvenience caused to while you were at 24/7.

We have taken your feedback seriously with the concerned teams for a review of our operating procedures and immediate corrective action thereof. Much as we strive to serve our valued customers with highest and consistent standards of service, we regret that we have not been able to measure up to your expectations this time. May we request you to consider this as an aberration not reflective of our regular service standards and not to let this be an indelible perception.

We would certainly make the necessary amendments in this respective area so as to let our valued customers have a pleasant experience always and maintain confidence in the services of our hotel.

Your appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our customers.

We hope you will not hold this experience against us and will offer us another opportunity to look after you in a manner that you expect and so rightfully deserve.

With renewed apologies,


Sudhendu M. Pandit
General Manager, The LaLiT Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Limassol, Cyprus
Level 6 Contributor
164 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 31 May 2014

stayed there more than once a year for the past 10 years since it was intercontinental!

this year they had slashed their prices to 50% which made it more of a value for money

free internet, great breakfast buffet, nice and clean rooms

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank potamos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sudhendu P, General Manager at The Lalit Mumbai, responded to this review, 3 June 2014
Dear Guest,

Namaskar

Thank you for taking time and posting a review of our hotel on TripAdvisor.

It was a privilege to have you stay with us at The Lalit Mumbai.

We are glad to learn that you were happy with the overall services of our hotel. Your words of appreciation are a generous source of motivation and encouragement for us to continue offering superior value and consistent service to all our customers.

I shall certainly share your words of recognition with my team here.

We value your patronage and look forward to welcoming you again at The Lalit Mumbai.

Sincerely yours,

Sudhendu M. Pandit
General Manager, The Lalit, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Lalit Mumbai

Property: The Lalit Mumbai
Address: Sahar Airport Road | Andheri East, Mumbai (Bombay) 400059, India (Formerly InterContinental The Lalit Mumbai)
Phone Number:
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Luxury Hotel in Mumbai (Bombay)
#18 Business Hotel in Mumbai (Bombay)
#18 Spa Hotel in Mumbai (Bombay)
#27 Romantic Hotel in Mumbai (Bombay)
#49 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Lalit Mumbai 5*
Number of rooms: 368
Official Description (provided by the hotel):
With the reassurance, hospitality and warmth of The LaLiT Suri Hospitality Group, guests are welcomed to the perfect combination of luxury apartment style living and leading hotels services called The Residency – a modern abode of suburban living. Set against the backdrop of the vibrant life and the grandeur of Mumbai, we bring to you 21 apartment rooms that are fully furnished marvels. Fresh and modern, each residence greets you with its typical flair and style, silk cushions, vibrant colours, gorgeous upholstery, spacious bathrooms, and so much more makes The Residency one of the most desired service apartment in Mumbai. Guests can choose from the avant-garde style of one-bedroom residence, two-bedroom residence and three-bedroom residence – The combination makes The Residency an ideal extended stay hotel in Mumbai. ... more   less 
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Also Known As:
Intercontinental The Lalit Mumbai Hotel Mumbai (Bombay)
Intercontinental Lalit Mumbai
Hotel Lalit Mumbai
Hotel Intercontinental Lalit Mumbai
Hotel Intercontinental The Lalit Mumbai

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