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“Nice Stay at Mumbai”

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The Emerald - Hotel & Service Apartments
Ranked #91 of 444 Hotels in Mumbai (Bombay)
Muscat
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Nice Stay at Mumbai”
Reviewed 9 February 2014

If you are planning to visit Mumbai and want to stay in an Economy Hotel nearby Juhu Beach then EMERALD can be one of your choice.
Though rooms are not quite spacious but good enough for a family of 2/3.
The hotel is quite clean with most of the facilities which one needs during a holiday.

Room Tip: Sea facing rooms are not available. Choose a room which is not on the road side-rooms facing the ga...
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  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Soumya_Chatterjee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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386 reviews from our community

Traveller rating
    83
    159
    77
    36
    31
See reviews for
116
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35
103
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
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  • Japanese first
  • Portuguese first
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  • Any
English first
Mumbai (Bombay), India
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 31 January 2014

The excellent location(close to Juhu Chowpatty) and the overall easy accessibility for this venue makes it ideal for a conference setting in a Suburban area.

Had visited the place for a business conference. Was particularly impressed by the ambience, the facilities available (flexibility for audio/video recording of conf. proceedings etc.) and refreshments served.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank jdambat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wollongong, Australia
Level Contributor
214 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 18 January 2014 via mobile

We walked in and asked for a room for a week. We were give a standard room for 1 night then promised to be upgraded the next day. The standard room was adequate, but a bit small for a week long stay.
The next day, we had not been upgraded till after 3pm, when I had to demand to move, as the air-conditioner is our room was sending out smoke.
The new upgraded room was much larger, and very comfortable for a week long stay. The linen was clean, as was the bathroom. The hot water worked well all the time, and the room was kept clean at all times.

Having a fan as well as air conditioning was great, as we preferred to have the fan on at night rather than the air con. The complimentary b'fast was excellent.
The only negative is that you have to buy bottled water (although they do provide filtered water), and it is Rs80/bottle from the hotel. We were buying it for Rs 20/bottle just outside the hotel, and had to sneak it in, as they have a policy of no outside food or drink in the hotel(ridiculous)!!!

My tip is to book on line rather than walk in, as it is much cheaper from an online company like Agoda, or makemytrip etc.

Stayed January 2014
Helpful?
Thank Laj S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 17 January 2014

Booked this hotel in Juhu as it's nr the airport and nr to all the other places I wanted to go to for shopping etc.
Accepted that this was not going to be a 5 star hotel, yet was disappointed witht the state of the rooms - very tired looking and didn't look / feel very clean. We stayed in an apartment for 4. The kids slept on a sofa that opened out into a low bed. It had kitchen facilities but no utensils!! V odd. Also the kitchen was tired and not functionable - better off to get rid and have an area for some proper beds?!
Had to call housekeeping for extra towels and to have the bed made up for the kids - housekeeping / cleaning staff were great - always had a smile on their face and responded quickly!
One thing that was alarming whilst we were there on both times we stayed was that the hotel had rented out rooms for exhibitions- lots of men / boys tooing back and fro from the rooms on floors 4 and 5 - Ordinarily wouldn't have minded but having 2 teenage girls and being stared at whilst we we were waiting for lifts / in reception etc did not make me feel secure.
Breakfast was fine but not great and having to wait 30 mins for tea was unacceptable. Also on some occassions there were not enough tables / chairs for the number of people wanting breakfast. There were people standing whilst eating breakfast and the restaurant manager clearly thought that this was acceptable as he did nothing to find them extra chairs etc!
Not great customer service!

Loved the hussle and bussle of mumbai- if you are coming here you have to except this is the norm- cars hooting, constant people walking everywhere, no foopaths etc

Take a trip to Victoria Terminal in Churchgate. See the Taj by the Gateway to India, Go to the Elephant Caves. If like me you have read Shantaram go to Leopolds and have a beer!

Can't wait to go to Mumbai again but will not be staying at the Emerald.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SpecialKM123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sittingbourne, United Kingdom
Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 16 January 2014

This was booked by our travel agent friend based in Goa ! The choice he made for us was excellent.
All staff were very friendly and helpful . Would certainly use the hotel again . Only downside was the restaurant was vegetarian ,but no major problem as plenty of restaurants about outside complex .

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maydiane55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Salmiyah, Kuwait
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 January 2014

I booked this hotel after reading some reviews on trip advisor as well as on booking.com, however i was kinda disappointed when i checked in. the reception area seems fine. the staff were quite helpful, however the room was real small for the rate which i was charged, apart from that, the location of the hotel wasnt all that great with no view or nothing. the hotel is located on a busy street and not to mention, as its close to the airport, the constant flight sounds makes one crave for a good nights sleep.
another drawback of this place was that they charge to use the internet and its quite expensive. i wonder if they use a fiber optics connection for the rate they charge. i wouldnt recommend this hotel to others.

Room Tip: none that i could think of
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nathan_Rodrigues1706
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Mumbai (Bombay) hotels

Bandung, Indonesia
Level Contributor
156 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 13 January 2014

Me & my partner stayed here on early Jan 2014
I like the location because this hotel located nearby to places I need to commute that time.
The price for me is too expensive for the condition of the room that we got.
Thank God they still have jet spray in the toilet, but I didn't get hot water when I want to take a shower.
Some of the employees are helpful and some are not, but the good thing is when the cleaning service entered our room while we were outside and he found that our bags are all opened, the cleaner didn't do anything on our room because of that. We both appreciate the honesty because that day we left in hurry.
The hotel seemed participated with Go Green action, save the water and even good causes.
But if I may suggest, the hotel need to change the toilet condition and change the elevator that using swing door to be opened, which I found it too complicated.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SyellyGrace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Emerald - Hotel & Service Apartments

Property: The Emerald - Hotel & Service Apartments
Address: Juhu Tara Road, Mumbai (Bombay) 400049, India
Phone Number:
Region: India > Maharashtra > Mumbai (Bombay) > Juhu
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#37 Best Value Hotel in Mumbai (Bombay)
#46 Spa Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — The Emerald - Hotel & Service Apartments 3.5*
Number of rooms: 67
Official Description (provided by the hotel):
The Emerald - Hotel & Executive Apartments has elegantly furnished Superior, Deluxe rooms as well as fully Studio / One / Two Bedroom furnished apartments to offer its guests. It is close to the airports as well the commercial areas of Bombay including the NSE and MMRDA Exhibition Grounds. Juhu Beach is located across the road from the hotel. The Hotel is located in the famous Juhu area which is the happening place of Bombay. The Hotel offers all the standard facilities and amenities to its Guests from the Corporate as well as Leisure segments. ... more   less 
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Also Known As:
The Emerald - Hotel And Executive Apartments
Best Western Hotel Mumbai
Best Western Emerald Mumbai
Hotel Best Western Mumbai
Mumbai Best Western

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