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“Good, but nothing Very Special”

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JW Marriott Mumbai Juhu
Ranked #16 of 453 Hotels in Mumbai (Bombay)
Certificate of Excellence
Reviewed 3 June 2014

Given the name and the perception with what I had visited the hotle, it dint met the expectation. No doubt the hotel is very good, but whats so special and unique it has to make a Wowww.. feeling was absent.

Best part was the areas near near the swimming pool and the view. Rooms are comfortable but small and not that very great.

Food is also Ok types. Never every try the pizza from the live counter. Its not worth.

All in all, good place to be but nothing so very special to pay such a huge price.

Room Tip: Sea View is a must
  • Stayed: April 2014, travelled on business
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Thank Shashikant2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pavithran_JWMM, General Manager at JW Marriott Mumbai Juhu, responded to this reviewResponded 9 June 2014

Dear Guest,

Thank you for sharing your feedback.

We will definitely work on your suggestions regarding the live counters. The Chef is working on the same and I am sure you will see the improvement.

Please give us another opportunity to serve you. We look forward to welcome you back to the hotel.

Kind Regards,
Pavithran Nambiar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,368 - 1,374 of 2,336 reviews

Reviewed 3 June 2014

Fantastic location. Husbands office only 20mins. (as is Airport)
Although if wanting to trawl mostly around Colaba, Fort etc - suggest staying down there. Commute to + from Juhu (unless u leave @ 7-730am) is an hour an a half, each way.

No buildings, towering over JWM @ Juhu.
Very Zen. Spacious feel, inside + out.
Grrrt Pool areas. Brilliant buffets/ restaurants.

Visit frequently.
Staff attentive. Rooms comfortable. Fab bathrooms.
Though...
do not stay in rooms close to 'Housekeeping' - (their door 'slams-shut' night and day ! Staff sometimes chat the whole time while servicing rooms, late at night.)
Nor
near elevators. People come an go (often Midnight flights) + you hear those speaking loudly.

Club-Lounge works well.
Was an EXcellent manager (relocated... to an Indian Restaurant, downstairs). His replacement also Very Good. (couple of C-L staff, a little too relaxed !)

Reception / Concierge staff: Exceptional. Stealthily professional (in Euro-mode of traditional Hotels)

However...
Inhouse Range Rover Drivers (only used 3x)... should only be let loose on celebrity clientele OR the very Wealthy.
They have an arrogance - not matched elsewhere amongst JWM personnel. (some have been there a long time). If challenged: they smile nicely + drop to a driving speed of 30-40klms per hr (taking you the LONGest way ... to where-ever you nominate !!!)
Don't use them for 8hr outings.

Opt for your MNs regular car-lease company... or book JWMs cheaper driver/cars. (Enjoy your day with someone more pleasant).

(will get off my soap-box, now.)

  • Stayed: April 2014, travelled on business
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Thank possuminpandaland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pavithran_JWMM, General Manager at JW Marriott Mumbai Juhu, responded to this reviewResponded 9 June 2014

Dear Guest,

Wow! Thank you so very much for your review of your recent stay. It means a great deal to us when our guests, and most particularly our regular guests, let us know that they enjoy visiting our hotel.

I have noted your comments regarding the Chauffers and the House Keeping Team, and have shared your feedback with the relevant department head to ensure the same is not repeated again.

I hope to welcome you back again soon.

Kind Regards,
Pavithran Nambiar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2014

Stayed in Marriott incidentally on my birthday, And the surprise given by them is just so good... Very positive ambiance... Loved it all the way. Thanks to their lavish buffet breakfast.. its super awesome

Room Tip: all the rooms are so good....
  • Stayed: March 2014, travelled solo
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Thank nishanth5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pavithran_JWMM, General Manager at JW Marriott Mumbai Juhu, responded to this reviewResponded 9 June 2014

Dear Guest,

Thank you for choosing us to celebrate your birthday.

It sounds as though you had a wonderful and memorable time with us and I am extremely happy that our associates made it more special for you.

We look forward to hosting many more Birthday's for you and your family.

Kind Regards,
Pavithran Nambiar
General Manager

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Reviewed 29 May 2014

I am a Marriott member and must admit that unlike Marriott elsewhere in the world where I have stayed, this Marriott is very different in a positive way. The staff right from the Security, Doorman, Reception, staff at the Lotus Cafe, Spa are all very polite, warm and friendly. The rooms are comfortable expecially the bed-though could be bigger. Housekeeping staff are fast in reacting. It would be nice though to get Times of India as the morning newspaper instead of DNA. Staff in Lotus Cafe are very polite and always eager to get food for you from various live counters; it would be good to perhaps give some space to customers.The location of the hotel is great and one can easily access the Juhu Beach and walk in the beach.(I hear that in the monsoons there are floods in Juhu so I hope there is no water logging near the hotel). The concerige could arrange for night tours of the city which would be a great way for tourists to see the city life. Overall the experience has been really great and comfortable.

Room Tip: Room with a View of the Sea. Try the suite as its got the best view and rooms in the hotel but its w...
  • Stayed: May 2014, travelled with family
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Thank keentraveller27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pavithran_JWMM, General Manager at JW Marriott Mumbai Juhu, responded to this reviewResponded 9 June 2014

Dear Guest,

We do appreciate you taking time out to share with us your experience while at our hotel.

Thank you for your positive comments. I am continuously working with my team to ensure flawless service and great product experience for all our guests.

We have noted your suggestions to have a night tour facility. We will work on your suggestion. The Times of India newspaper is on request by guest.

We sincerely await the opportunity to welcome you once again.

With best regards
Pavithran Nambiar
General Manager

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Reviewed 28 May 2014

I actually decided to wait a month or two to let the wonder wear off before writing about this hotel, because if I hadn't it would just have been little stars and hearts in the review. The service at this hotel is impeccable all the way through. From check-in to the restaurant staff, concierge, to the security guard at the beach gate, everyone was extremely engaging, friendly and professional. The amenities are clean and comfortable and beautifully appointed and it is clear why the restaurant "Saffron" in the hotel is one of the city's best. Special mention to the staff in the lounge and to the chef at the breakfast restaurant. Rooms are not huge, but beautifully appointed and most have great ocean views. Good location for suburbs and Juhu Beach but far from southern tourist attractions like Gate of India. This hotel is convenient to the airport though. And renting a car with a driver for the day in India or through the hotel is really not that expensive.

Room Tip: If there is not a big difference between a regular room price and a club lounge level room, make sur...
  • Stayed: March 2014, travelled as a couple
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1  Thank SOLTATIO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pavithran_JWMM, General Manager at JW Marriott Mumbai Juhu, responded to this reviewResponded 8 June 2014

Dear Guest,

Thank you for taking the time to write a review of your stay. I am delighted to hear that you enjoyed yourself so much.

We will keep working to make the food at all our restaurants great. You have to visit us again to try out the mouth watering cuisine served by our Chef Qureshi at the Indian Restaurant – Saffron as well as try out the other Cuisine's served at our Speciality Restaurants - Spices, Mezzo Mezzo and Arola.

Please do visit with your family to truly have a relaxing time at the hotel.

Kind Regards,
Pavithran Nambiar
General Manager

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Reviewed 28 May 2014

I was traveling from S. Korea to Mumbai with a long layover before my flight to Vadodara and my final destination of Bharuch, India. Our customer recommended the JW Marriott and was I glad. The hotel and rooms are spectacular. The staff super friendly and helpful. The morning breakfast buffet and omelet station were five star as well. Also, it is a short shuttle/taxi drive from Mumbai airport, very convenient.

Room Tip: Add the breakfast buffet to your room reservation at the time you make the reservation, so convenien...
  • Stayed: April 2014, travelled on business
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1  Thank JoeyPaulyG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pavithran_JWMM, General Manager at JW Marriott Mumbai Juhu, responded to this reviewResponded 8 June 2014

Dear Guest,

Thank you for your kind words. I am delighted that you enjoyed your stay with us.

I hope that you can find those extra few days to return. We will ensure that your stay is memorable on the next visit as well.

Kind Regards,
Pavithran Nambiar
General Manager

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Reviewed 28 May 2014

Right from arrival to departure this was teh ultimate experience in hospitality food ambience and comfort with 7 star luxury experience .uperb spa to relax, amazing gym and a very relaxing pool with a view of the sea. Looking forward to our next trip so we can visit JW Marriott again

Room Tip: All the rooms are facing the best views.
  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank shree108
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pavithran_JWMM, General Manager at JW Marriott Mumbai Juhu, responded to this reviewResponded 8 June 2014

Dear Guest,

Thank you for taking the time to post a review of your stay with us recently. You have done well to list so many of our services! I am delighted that you enjoyed so much of what we offer.

Thank you again and I hope we can welcome you back again soon.

Kind Regards,

Pavithran Nambiar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about JW Marriott Mumbai Juhu

Address: Juhu Tara Road, Mumbai (Bombay) 400049, India (Formerly JW Marriott Hotel Mumbai)
Region: India > Maharashtra > Mumbai (Bombay) > Juhu
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Mumbai (Bombay)
#12 Business Hotel in Mumbai (Bombay)
#13 Family Hotel in Mumbai (Bombay)
#15 Spa Hotel in Mumbai (Bombay)
#16 Luxury Hotel in Mumbai (Bombay)
#17 Romantic Hotel in Mumbai (Bombay)
Price Range: £143 - £253 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Mumbai Juhu 5*
Number of rooms: 355
Official Description (provided by the hotel):
JW Marriott Mumbai is situated on the sands of Mumbai’s popular Juhu Beach with a breathtaking view of the Arabian Sea. Our 5-star accommodations are located in the heart of the suburbs, enjoying close proximity to the commercial and industrial estates in North Mumbai as well as the tourist hub of South Mumbai. A preferred choice among luxury hotels in Mumbai, India, we provide the perfect destination to both business & leisure travellers. We are equipped with a state of the art Business Centre, Conference facilities, indoor & outdoor Banquet spaces and the award winning Quan Spa. JW Marriott Mumbai Juhu also houses some of the city’s most renowned restaurants & lounges offering a host of various authentic culinary experiences. Our hotel is situated only 20 minutes away from both the domestic & international airports. ... more   less 
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Also Known As:
Jw Marriott In Mumbai
Jw Marriott Hotel Mumbai

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