This is continuation to the review of Renaissance hotel.
We stayed here due to seminar at Renaissance. We were shifted to this property without prior notice. When we checked in at night 11 pm they said our booking was cancelled. Which of course was a false info as they had goofed up. After 1 hour of constant follow up they gave us rooms and specially for female colleagues it was too much a wait. Even a foreign national who was in the group was spoken rudely. All check in was completed at 12:30 pm in the night.
Next day just happen to meet the Ops manager who apologized but shared with him that a person expects only proper communication and basic courtesy. Problems do occur but how it is managed and service is delivered is what people will always remember. Later he arranged a bottle of wine and bouquet of flowers. I thank him for it but i do not drink so the bottle was left in the room.
Next day, at breakfast table again a lot of issues, dead flies, not cleaned utensils which was highlighted but we were not in the mood to share as we already had a bad experience earlier and decided never to choose this hotel for whatever reasons. The worst part was the foreign national who has been in this country he commented as that is the problem with Indians when the need is there to be courteous they are very rude.
Property is very good. But the swimming is pool is very shallow.
- Official Description (provided by the hotel):
- The JW Marriott Mumbai is situated on the sands of Mumbai’s popular Juhu Beach with a breathtaking view of the Arabian Sea. This five star luxury hotel is located in the heart of the suburbs, enjoying close proximity to the commercial & industrial estates in North Mumbai as well as the tourist hub of South Mumbai. The hotel provides the perfect destination to both business & leisure travellers. It is equipped with a state of the art Business Centre, Conference facilities, indoor & outdoor Banquet spaces and the award winning Quan Spa. JW Marriott Mumbai also houses some of the city’s most renowned restaurants & lounges offering a host of various authentic culinary experiences. The hotel is situated only 20 minutes away from both the domestic & international airports. ... more less
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- Also Known As:
- Jw Marriott In Mumbai
- Jw Marriott Hotel Mumbai