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“Great hotel”

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ITC Maratha, Mumbai
Ranked #8 of 454 Hotels in Mumbai (Bombay)
Certificate of Excellence
New Delhi, India
Level Contributor
196 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Great hotel”
Reviewed 5 May 2012 via mobile

As usual ITC lived up to its expectation.

Great place great service and food

The surrounding areas are dirty but in the end if u want to stay near the central part this is a good choice

Dashing is a lovely south Indian resturant

Stayed May 2012
Helpful?
Thank ashuc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 7 May 2012
Dear Guest,

Greetings from ITC Maratha!

Please accept our heartfelt gratitude for your gracious compliments. It is our endeavour, at ITC Maratha, to provide you the best service possible and feedback, such as yours encourages us to excel higher.

We are glad to know that you had a comfortable and pleasant stay with us and we look forward to your next visit.

Warm regards,
D Kavarana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (510)
Date | Rating
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English first
Dubai, United Arab Emirates
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 May 2012

Its an excellent hotel for business stay. Very conviniently located next to the international airport and our office. Food at Peshawri and Pan Asian was out of the world. Breakfast variety is awesome. Rooms, spa and gym are good as well.

  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank saketseth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 5 May 2012
Dear Guest,

We are truly gratified by your generous compliments.
And delighted to know that you had an outstanding experience at the hotel. It was our pleasure to have been of service to you.

We hope that ITC Maratha remains your preferred hotel on all your future visits to Mumbai.

Warm regards,
D Kavarana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NY
Level Contributor
244 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 27 April 2012

good hotel, definitely overpriced for services. Rooms could be polished a bit more like rust on side of sinks in bathrooms, lack of consistency for slippers and robes in room.
Hotel restaurants are great. Pizza on lobby restaurant are amazing as is pan asian restaurant.
dinner in lobby was ok. spa was outdated and had misquotes flying around, I got bit few times while in beauty salon. Need AC

  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank meworldtraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 2 May 2012
Dear Guest,

Greetings from ITC Maratha!

Thank you for your valuable feedback. We are delighted to know that you had a pleasant stay with us.

We look forward to welcoming you back at ITC Maratha.

Yours sincerely,
D Kavarana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 20 April 2012

A great hotel to unwind after a long journey.
A fantastic building with wonderful art and colours to enhance one's senses.
So many wonderful restaurants to choose from!
Everything a traveller wants and needs.
I hope they never change!

Room Tip: Choose a room which is not directly under one that is being renovated!
See more room tips
  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bzzziebee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 23 April 2012
Dear Guest,

We are indeed very pleased that you experienced the myriad flavours of India through ITC Maratha.

In keeping with ITC Hotels’ tradition of building hotels whose architecture is inspired by local history and culture, ITC Maratha is inspired by the Maratha Dynasty. We are indeed very pleased that you liked the Blend of Victorian ornamentation imbued with Maharashtrian art.

We take pride in offering our guests best culinary traditions. Here one can enjoy the subtle flavours of different cuisines, authentic to a particular culture and culinary style.
Indeed, in our specialty restaurants cuisines have been researched and refined to be a gourmet’s delight.

Once again, thank you for the appreciative note and we look forward to your next visit.

Warmest regards,
D Kavarana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC
Level Contributor
36 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 19 April 2012

Arrived late to catch some precious hours sleep before travelling on to Bangalore. The first room I was put in smelt musty. I asked for another, and the second smelt of damp carpet. The third try was OK. The corridors had litter lying in them. Room service trays and vacuum clearners were out in the hall. Then the minbar was warm -- no cold beer, though when I called, some was sent up. Overall it was better than say the Sheraton and JFK, but far below the standards of the Taj or Oberoi. Disappointing. In other top hotels where things have not been right management has usually given me any upgrade, or a small gift as an apology. No suggestion of that here. A shame that the careful training and attention to detail that can make Indian hospitality so good is not in evidence in this establishment

  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelling_DE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 23 April 2012
Dear Guest,

Thank you for thoughtfully sharing your feedback. We have noted your observations on your experience with great concern. It is evident that we did not measure up. May I proffer our sincere apologies for the inconvenience caused.

Your review has been taken up with the concerned head of the departments to ensure corrective steps are implemented at the earliest. We are also addressing the issues highlighted with the Head of Training.

Request you to treat this incident in isolation and give us another opportunity to serve you at the ITC Maratha. You can also reach me directly, for your next reservation and it will be our pleasure to be at your service.

With sincere regards,
D Kavarana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 April 2012

Very nice facilities, very attentive and polite staff, great restaurants and other facilities. There's not anything to do in the immediate area, but if you have a driver or need to be near the airport, this property is highly recommended.

Room Tip: ITC One rooms on 15 are great.
See more room tips
  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rich S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 16 April 2012
Dear Guest,

Thank you so much for taking time to post a review of our hotel on Trip Advisor.

We are delighted to know that you had an outstanding experience at the hotel. It is heartening to note that services provided by the team were appreciated. It was our pleasure to have been of service to you.

We thank you for your recommendation and hope that ITC Maratha remains your preferred hotel on all your future visits to Mumbai.

Best regards,
D Kavarana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Doha, Qatar
Level Contributor
92 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 13 April 2012

Beautifull hotel that accomodates its guests with the grandeur and luxury of long gone times.

Superb and airy building, with lovely atrium. Very good restaurants. Catherines coffe shop is amazing during the day. The Pashwari restaurant is a must at night.

Guests ahve access to the residents lounge onthe 11th floor, having happy hour between 6 and 8 pm, serving old fashioned canapes.

Rooms are clean and spacious, with lovely bathroom.

Room Tip: Garden site for peacefull and relaxing atmosphere
See more room tips
  • Stayed April 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KimVerbraeken
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 16 April 2012
Dear Guest,

Your feedback is most gratifying and we are indeed very pleased that you liked the Blend of Victorian ornamentation imbued with Maharashtrian art. It is our endeavour to offer our guests the myriad flavours of India through our cuisines and services.

ITC Maratha believes that it is vital to adopt green strategies and make optimal use of natural resources. Thank you for endorsing Responsible Luxury.

We look forward to your next visit.

Your sincerely,
D Kavarana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Maratha, Mumbai

Property: ITC Maratha, Mumbai
Address: Sahar Andheri (E) | (ex. The Maratha Mumbai), Mumbai (Bombay) 400099, India
Region: India > Maharashtra > Mumbai (Bombay) > Vile Parle East
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Mumbai (Bombay)
#7 Romantic Hotel in Mumbai (Bombay)
#8 Luxury Hotel in Mumbai (Bombay)
#8 Spa Hotel in Mumbai (Bombay)
#17 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — ITC Maratha, Mumbai 5*
Number of rooms: 386
Official Description (provided by the hotel):
ITC Maratha is one of the leading 5 star deluxe hotels in Mumbai, the commercial capital and dream city of India. The highlight of the hotel is its architecture and interior spaces. 1.75 lakh sq feet of stone, each hand carved has been used for its cladding and pillars patterned on the 18th and 19th century. The interiors are muted and subtle, with elements of both Victorian as well as Maharashtrian inspiration. It is in close proximity to the bustling business districts of north and central Mumbai, the NSE Exhibition Centre, and is a short distance from Film City, the Bombay Museum, and Borivili National Park. In addition, The Maratha is only a stone throw from the airport (2 km from the international terminal and 5 km from the domestic terminal) making it convenient for the transit traveller. ... more   less 
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Also Known As:
Itc Maratha, Mumbai Hotel Mumbai (Bombay)
Itc Grand Maratha
Grand Maratha
Itc Hotel Grand Maratha Sheraton & Towers

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