I wish I could give this place a rating somewhere between average and very good -- like "good".
I stayed here on two separate occasions this month. I chose this hotel because I was in transit and I wanted to be close to the airport. The hotel is about an hour away from south Mumbai where most of the shopping and attractions are. I am Starwood Gold and at check-in he said I was "upgraded" to the "Tower" "16th floor" (which is really the 6th floor -- I don't understand the strange numbering system and the "Tower" is a type of room, not a separate tall building). However, the room was the exact room that I had booked, not really an "upgrade". Their definition of "upgrade" includes being put on a higher floor, not necessarily a higher class of room. I found this to be a half truth (kind of like the "16th floor" being really the 6th floor). Also at check-in the guy told me that wi-fi was included -- specifically that I should choose the second option when logging on. He failed to tell me that I could either choose to get the free wi-fi or extra Starwood points (I would've chosen the latter). I ended up using the wi-fi for about a minute and only in my room b/c it didn't work in the lobby. However, at check-out, they charged me for wi-fi because only the most basic, level one option for wi-fi was free, not the level two wi-fi which he had specifically told me to select. The rate for the wi-fi was exorbitant but they were nice enough to get rid of the charge. I also told him I was never given the option of either getting free wi-fi or extra Starwood points because I would've chosen to get the points. He basically said, I'll get rid of the charge but you're not getting the points, even though they had mis-informed me in the beginning.
On my first stay, I was in the "Tower" room. The room was moderately spacious and clean with a large dressing area and a large bathroom. The buffet breakfast was included in my rate and it was excellent.
On my second stay, I booked the ITC One room and that's what I got -- no upgrade. This room was huge -- very spacious, large sitting area, massage chair, dressing room, and gigantic bathroom. I had dinner at the Peshawri restaurant which was very expensive for Indian standards -- ~Rs 2000 (~$40) for one order of shish kebabs? Are you kidding me? The bill for two people was ~Rs 6600 (~$120) for two entrees, one coke and one beer. The food was delicious but very overpriced. It's fine if you're a business traveler and have an expense account. I was traveling for leisure with family.
The hotel probably has 6 different restaurants (good variety) but they all seemed pretty expensive. If you're booked in the ITC One room then you can go to the "happy hour" on the "15th floor" from 6pm-8pm which has open bar and pretty good appetizers. It's also in a nice space.
I think the hallways on the lower floors have been renovated -- Floors 11-14; floors 15 & 16 have not. You really wouldn't notice it too much because they're still pretty nice. I think the rooms will need updating in a few of years. The decor and architecture throughout the hotel is spectacular. Also ask for a room either facing the front of the hotel or the pool, not facing the slums. Although the rooms are pretty sound proof from outside noise, you can hear the morning Muslim prayers which are broadcast over loud speaker every morning in the bordering slums and that woke me up at around 6am every morning. That was bothersome. Some of my family who had rooms facing the front and pool did not hear anything.
I went to the spa for a facial which was good. The spa itself was under renovation and appeared to be very, very small or maybe parts of it were just blocked off. The sauna was also closed for renovation.
The staff at the front desk seemed friendly but a little clueless at times and they don't always communicate things clearly.
All in all, would I stay here again? Maybe -- but I'd go without any expectations. This place is probably better for business travelers with expense accounts. The room rate isn't so expensive but all the extras are. The service leaves a little to be desired. I might try the Hyatt across the street next time -- it looked very sleek and modern. I've stayed at the Leela near the airport which is pretty good. But if I wanted to be closer to downtown -- I'd stay at the Four Seasons. That place is amazing.
- Official Description (provided by the hotel):
- ITC Maratha is one of the leading 5 star deluxe hotels in Mumbai, the commercial capital and dream city of India. The highlight of the hotel is its architecture and interior spaces. 1.75 lakh sq feet of stone, each hand carved has been used for its cladding and pillars patterned on the 18th and 19th century. The interiors are muted and subtle, with elements of both Victorian as well as Maharashtrian inspiration. It is in close proximity to the bustling business districts of north and central Mumbai, the NSE Exhibition Centre, and is a short distance from Film City, the Bombay Museum, and Borivili National Park. In addition, The Maratha is only a stone's throw from the airport (2 km from the international terminal and 5 km from the domestic terminal) making it convenient for the transit traveller. ... more less
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- Also Known As:
- Itc Maratha, Mumbai Hotel Mumbai (Bombay)
- Itc Grand Maratha
- Grand Maratha
- Itc Hotel Grand Maratha Sheraton & Towers