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“Very nice hotel and excellent customer service” 5 of 5 bubbles
Review of ITC Maratha, Mumbai

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ITC Maratha, Mumbai
Ranked #7 of 440 Hotels in Mumbai (Bombay)
Certificate of Excellence
KL, Malaysia
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Very nice hotel and excellent customer service”
5 of 5 bubbles Reviewed 31 August 2013

Nice hotel, located near the airport. Excellent customer service. There is a special section available for ladies staying alone, and along with that the toiletries are quite unique. For example you will find nail polish removers, lip balm, facial wash etc. Sleep and comfort is given special attention. The room comes with a comfortable bed, different types of pillows to choose from based on preference and comfort and also equipped with spray to help you sleep well. Overall, good customer service. Nice restaurants although the price is on the high side. Tight security.

Room Tip: Choose a room that dont face the hotel lobby as it might get a bit noisy at times. For ladies stayin...
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  • Stayed August 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Rani_1110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 2 September 2013
Dear Guest ,

Thank you for the wonderful note. We are committed to providing you world class facilities backed by courteous and efficient services.
With the Single lady traveller on the rise, we were one of the first hotel chains in India to recognise this segment and therefore introduced the concept of the Single Ladies floor / wing, EVA with services specifically designed to meet their needs.

The team joins me in thanking you for your gracious comments on our service and f&b offerings. We look forward to the opportunity of welcoming you back to ITC Maratha, Mumbai soon.

Warm regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,338 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (486)
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English first
Level Contributor
40 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 30 August 2013

5 star hotel abt 5 mins drive from the airport. Rooms clean and they have nice big comfy beds. Decor pretty modern. Bags n hotel guest are scanned by metal detectors and x ray machines for their safety. Room card keys may not work and if yr room is rite @ the end of the corridor and yr carrying bags, you need to walk all the way down to the front desk to get it rescanned. As there is no phones on the floor for you to call for assistance. Tiring and it happened to me. Front desk didnt even say a word of Sorry?! They just give you a blank face after telling them about the key incident. Front desk managers also turn a deaf ear, and pretend they didn't hear. Bad service.
Air-Con on every floor is off and it gets stuffy.

  • Stayed August 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Gerald S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 3 September 2013
Dear Guest,

Thank you for the taking the time to share with us your feedback and for highlighting the service gaps. We express regret for the inconvenience caused to you and would like to assure you that suitable corrective measures shall be taken with immediate effect to rectify it.

Though phones are placed on each floor, it is evident that the staff failed to appropriately communicate and address the problem effectively causing an uncomfortable situation for you.

A full review is taking place at the hotel with the staff present on that particular day. Irrespective of the outcome, we unreservedly apologize again and request you to treat this incident as an aberration not reflecting of our usual standard.

Once again, we thank you for your input and feedback and look forward to your next visit.


Your sincerely,
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangalore, Karnataka, India
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 29 August 2013

Decent place to stay in Mumbai. Close to airport is the major advantage. Pros - rooms are in good shape and clean. Food is a big plus for the hotel. Peshawari and Dum Pukht are expensive but for sure, value for money. Cons - service and hospitality can be improved by a factor - not upto the ITC brand. Breakfast can find more options.

  • Stayed August 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Saurabh G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 3 September 2013
Dear Guest,


Thank you for sharing your detailed feedback with us on Trip Advisor. Whilst we are happy to note that you have enjoyed the ambience and f&b offerings at our specielty restaurants, we are distressed to learn that the selection of breakfast buffet was not to your satisfaction. Catering to the need of our esteemed guests from around the world; currently the selection comprises Indian, Western, Asian fare apart from fruits, cold cuts ,smoothies, Cereals, juices, cheese etc.

The team learns from your feedback and ensures improvement in the areas you have indicated. We truly hope you will visit us again and provide us with the opportunity to impress you with our offerings.


Warm regards,
Hotel management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
126 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed 28 August 2013

While the Hotel is very convenient for access to the International Airport , and therefore an ideal Hotel to conduct business meetings while in Mumbai for a short time.
I believe its in need of a little renovation , very grand building , security is a little over the top as you enter , but obviously they feel its necessary.
I was staying in a Tower Room on the 6th Floor , very spacious room , internet connection ( wifi was hit and miss which really frustrated me , as I needed to work).
Staff very friendly , Executive Lounge located on 5th floor , was very good and I used it for a couple of meetings .
I used the Spa for massage , this needs to be completely renovated , the massage rooms were a botched job , and very small the girl had little room to manoeuvre around the massage table !!.
I felt this was the biggest let down as the charges were excessive for the service the Hotel provided.

There are a number of hotels around the airport maybe worth checking out before booking this one.

Room Tip: If you do stay pay the extra and go for a Executive Tower room
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  • Stayed August 2013, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Graeme L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 4 September 2013
Dear Guest,

Your feedback has been most constructive in allowing us to better our services and thank-you much for the same. Following this, we are ensuring that our associates are given rigorous training, in order for them to meet the needs and requirements of our guests and service them better.

Our Spa is currently undergoing renovation and will be unveiled shortly. In the interim, a guest is informed about the current spa and the treatment rooms while making an appointment . Please accept our sincere apologies for the inconvenience caused due to any misunderstanding.

We value our guests' feedbacks as it encourages us to strive for excellence.
We look forward to welcoming you back at ITC Maratha again where we will leave no stone unturned to re-establish our credibility with you.

Yours sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Margao, India
Level Contributor
20 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 25 August 2013

Great Experience. Close to International Terminal. Right from Check in to check out, the hospitality is superb. Rooms are specious and very well maintained. The dining experience is also great. Overall the stay was a memorable one.

  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gautam M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 26 August 2013
Dear Guest,

Thank you very much for taking time to post a review of our hotel on Trip Advisor. I am happy to know that you had an outstanding experience at the hotel. It was our pleasure to have been of service to you.

We are grateful for your appreciation of the services provided by the team. It is truly heartening to have our efforts recognized by you in such a manner.

We look forward to your next visit to ITC Maratha.

Yours sincerely,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, Maharashtra, India
Level Contributor
74 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
4 of 5 bubbles Reviewed 24 August 2013

ITC Martha hotel is situated at the door step of Mumbai International airport. It is hardly 300 meters from International airport and approx 3 km from domestic airport. The closest railway station is Andheri (2 km) on western railway and Kurla (4 km) on central railway.

The ambiance in the hotel is very nice. The architecture of the hotel is based on History of Maharastian, very nice & creatively done.

The hotel has multiple restaurants & lounges i.e.
Dakshin Costal – serves good Indian cuisine. The options include typical Maharastian meal, moghlahi with some goo Indian curries.

Dumphukht – One of the India’s finest peshawari & Moghlai cuisines. This restaurant is one of the most premium and expensive place to dine. The food is simply awesome and they have amazing options. One portion of curry is good for 3-4 people. The ambiance is extraordinary. It is difficult to find a place during peak hour without prior reservations.

Dakshin Costal & Pan Asia are good, and serves typical 5 star meal.
Peshawari (Indian meal) & Peshawari Pavilion (International meal) has good ambiance and fantastic options.

Bombay high is a good place to have formal meetings in the evening. The ambiance is extremely good. This place has a LIVE band in the evening. This place is open on all weekdays except one day. The ambiance is very good for business meeting.

Catherine is adjoining to Bombay High and it is also a nice place. If you are having a business meet at this hotel, you can conduct private cocktail party in this lounge. Guest can go to garden for smoke and also enjoy LIVE band (if they open the door) from Bombay high.

The swimming pool is very small and it is closed during monsoon period. Other areas like Gymnasium & recreation places are good.

The rooms are pretty spacious (approx 375 sq ft). They have largest rooms in the category amongst peers. The standard room has everything you need. Spacious rooms with large TV, king size bed, French window and sit out. Bathroom has tub, bating cabin with good fittings and amenities.

The view from room is average. You can have a garden view or pool side view. The hotel is situated in the heart of the city; however the view is better than other hotels.
Room service & quality of sleep is very nice. If you are planning for any business meet. This is perfect destination. The ballroom is very large and pre-function area is also good enough. If you are doing during off season, the hotel will offer you a good deal.

Room Tip: Choose the room which are facing towards swimming pool (14th floor). Dont expect good view as this h...
See more room tips
  • Stayed August 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sopan U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 29 August 2013
Dear Guest,

It is heartening to note that services provided by the team were appreciated by you. We thank you for your recommendation; it was our pleasure to have been of service to you.

The team joins me in thanking you for your gracious comments and we look forward to the opportunity of welcoming you back to ITC Maratha, Mumbai soon.

Best regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Munich, Germany
Level Contributor
332 reviews
97 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
3 of 5 bubbles Reviewed 24 August 2013 via mobile

I've stayed here once before - the hotel's closeness to the airport makes it an obvious choice for business travellers not wanting to go downtown. But this means it's also used by air crews. The hotel is an older property and is quite well, but not perfectly mantained. What disappointed me was the very slow service at the reception and at the concierge desk, as well as the unappealing breakfast buffet, which was compounded by having to wait 15 min (yes..) for a table, which for someone on a business trip is not acceptable.

Stayed August 2013, travelled on business
Helpful?
Thank David011158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 26 August 2013
Dear Guest,

Thank you for the taking the time to share with us your feedback and for highlighting certain service gaps in the process. We express regret for the inconvenience caused to you and would like to assure you that suitable corrective measures shall be taken with immediate effect to rectify it.

We are focusing on training our staff reinforcing the value of timely service. Further, we are institutionalising regular predictive check to ensure that such lapses are eliminated from the system thereby lifting the quality of work practice.

Request you to treat this incident in isolation and give us another opportunity to serve you at the ITC Maratha. We look forward to your goodwill and kindness and not allow this experience to colour your impression of our usual standards and services.

With sincere regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Maratha, Mumbai

Property: ITC Maratha, Mumbai
Address: Sahar Andheri (E) | (ex. The Maratha Mumbai), Mumbai (Bombay) 400099, India
Region: India > Maharashtra > Mumbai (Bombay) > Vile Parle East
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Mumbai (Bombay)
#7 Luxury Hotel in Mumbai (Bombay)
#7 Spa Hotel in Mumbai (Bombay)
#7 Romantic Hotel in Mumbai (Bombay)
#17 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — ITC Maratha, Mumbai 5*
Number of rooms: 386
Official Description (provided by the hotel):
ITC Maratha is one of the leading 5 star deluxe hotels in Mumbai, the commercial capital and dream city of India. The highlight of the hotel is its architecture and interior spaces. 1.75 lakh sq feet of stone, each hand carved has been used for its cladding and pillars patterned on the 18th and 19th century. The interiors are muted and subtle, with elements of both Victorian as well as Maharashtrian inspiration. It is in close proximity to the bustling business districts of north and central Mumbai, the NSE Exhibition Centre, and is a short distance from Film City, the Bombay Museum, and Borivili National Park. In addition, The Maratha is only a stone throw from the airport (2 km from the international terminal and 5 km from the domestic terminal) making it convenient for the transit traveller. ... more   less 
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Also Known As:
Itc Maratha, Mumbai Hotel Mumbai (Bombay)
Itc Grand Maratha
Itc Hotel Grand Maratha Sheraton & Towers
Grand Maratha

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