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“ITC Maratha review”

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ITC Maratha, Mumbai
Ranked #8 of 454 Hotels in Mumbai (Bombay)
Certificate of Excellence
Prague, Czech Republic
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“ITC Maratha review”
Reviewed 1 December 2013

I have been in this hotel already twice during a business trip. It is conveniently placed closed to the airport which is a bigh advantage considering the usual traffic jams in Mumbai.

The hotel has a very friendly atmosphere and personnel. You are assigned a hostess who helps to assist you with anything you might need to solve - trip, good restaurant tip, explaining local specifics. I have had a very good experience with hostesses Urvashi and Mandju.

The hotel has several restaurants with different quisine - I tried two of them and the food was delicious.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martin M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 2 December 2013
Dear Guest,

Thank you very much for taking the time to post a review of our hotel and for your kind comments. We are pleased to note that you have had an enjoyable stay with us. We thank you for your feedback on the service and Food & Beverage outlets. Your opinion is most valuable to us which helps us to serve our guest.

We are glad that we could make your trip memorable. My team and I look forward to welcoming you back at ITC Maratha

Warm regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (516)
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Kuala Lumpur, Malaysia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 November 2013

This was our first trip to Mumbai. We, mother, my 2 year old toddler and I were tired from our flight and were delighted that this gorgeous hotel was located just a stone's throw away from the airport. we were greeted from our car and taken straight up to our room which was very luxurious. All our requests were duly fulfilled. As a frequent traveler, I have never experienced staff from any hotel, going out of their way to ensure our stay was comfortable. My only regret is that we stayed for only 1 night.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ngsuying
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 21 November 2013
Dear Guest,

Greetings from ITC Maratha!

We are delighted to know that you had a memorable stay at the hotel. Located close to the airport, ITC Maratha brings you world class luxury with the warmth of Indian hospitality in an experience that is unmistakably majestic. We are delighted to know that you had an outstanding experience at the hotel. It is heartening to note that our services provided by the team were appreciated. It was our pleasure to have been of service to you.

We thank you for your recommendation and hope that ITC Maratha remains your preferred hotel on all your future visits to Mumbai.

Thanks & regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 November 2013 via mobile

I am pleasantly surprised as the staff are very friendly and very helpful.
I have stayed in the locality many times- over 80 days in the last four years. I will come back next month.
The restaurants are better than Leela. The atmosphere is more lively too.

Stayed November 2013, travelled on business
Helpful?
Thank multigourmet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 20 November 2013
Dear Guest,

Thank you very much for taking the time to post a review of our hotel and for your kind comments. We are pleased to note that you have had an enjoyable stay with us. We thank you for your feedback on the service and Food & Beverage outlets. Your opinion is most valuable to us which helps us to serve our guest.

We are glad that we could make your trip memorable. My team and I look forward to welcoming you back at ITC Maratha

Warm regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 November 2013

ITC Maratha stands for its claim to be an outstanding place for stay in Mumbai and also has some gret restaurants. The rooms are superb although the view cannot be called so bu the staff make it up with generous help and nice service.

Stayed with another friend and enjoyed the pleasure of staying quite close to the airport but yet reachable to all destinations. South Mumbai is quite far from here. The FlyOVER MUMBAI flight was not too far from here and easily located.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank florencefernandes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 18 November 2013
Dear Guest,

Thank you so much for taking time to post a review of our hotel on Trip Advisor. We are delighted to know that you had an outstanding experience at the hotel. It is heartening to note that our services provided by the team were appreciated. It was our pleasure to have been of service to you.

We have acknowledged your feedback on the rooms as well. Thank you once again for your recommendation and hope that ITC Maratha remains your preferred hotel on all your future visits to Mumbai.

Warm regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 16 November 2013 via mobile

Had a meeting here in August. First time in this particular ITC.
It was great. Service was excellent, although the meeting got off to a late start because it took over half an hour to locate the right staff to show up with the projector, and another 20 minutes to set it up, and move the entire table setup so we could see.
Apart from this glitch, the stay was very good!

Stayed August 2013, travelled on business
Helpful?
Thank Melvin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 19 November 2013
Dear Guest,

Thank you for your valuable feedback. We are gratified that you enjoyed your stay at the property.
We deeply regret the inconvenience caused for the delay in setting up the meeting room. Following your feedback, we are taking suitable measure to ensure that appropriate processes are secured to avoid such glitches in future.

We look forward to welcoming you back at ITC Maratha.


Warmest regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chennai, Tamil Nadu, India
1 review
Reviewed 16 November 2013

Any 5 star hotel stay should give you personal care & comfort beyond luxury.ITC Maratha is one of best ever hotel for its customer service.ITC maratha team makes every stay memorable.Every service is given atmost care by hotel staff.your preferences are noted & taken care whenever you visit next time.I would like to covey my apprectiation to all ITC maratha hotel staff for giving me great experience every time.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karthik_thiru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 18 November 2013
Dear Guest,

Greetings from ITC Maratha!

We are delighted to know that you had a memorable stay at the hotel. Located close to the airport, ITC Maratha brings you world class luxury with the warmth of Indian hospitality in an experience that is unmistakably majestic. We are delighted to know that you had an outstanding experience at the hotel. It is heartening to note that our services provided by the team were appreciated. It was our pleasure to have been of service to you.

We thank you for your recommendation and hope that ITC Maratha remains your preferred hotel on all your future visits to Mumbai.

Thanks & regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Somerville, New Jersey
Level 3 Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 13 November 2013

As a global traveler, I have had the privilege to stay in some of the priciest and finest hotels in the world. I can without hesitation say that ITC Maratha is the best of them all. Its customer service, its efficiency,its elegant humility, its staff, totally charmed me. I was there for about 5 days in November, and cannot think of staying elsewhere in my next trip in December. It tells me that the management, the staff, the employees all work beautifully as a team, and it is a true example of what a team can achieve when they are driven by superb values. Congratulations, and keep it up!! Special shout out to Ravi, from the lounge, Priyanka Sawant and Richa from the front desk. Thank you so much..I will fly in again from USA in the middle of December and bring some of my American colleagues too.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kavita M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 15 November 2013
Dear Guest,

Thank you so much for taking time to post a review of our hotel on Trip Advisor. We are delighted to know that you had an outstanding experience at the hotel. It is heartening to note that our services provided by the team were appreciated. It was our pleasure to have been of service to you.

We thank you for your recommendation and hope that ITC Maratha remains your preferred hotel on all your future visits to Mumbai.


Thanks & regards,
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Maratha, Mumbai

Property: ITC Maratha, Mumbai
Address: Sahar Andheri | (ex. The Maratha Mumbai), Mumbai (Bombay) 400099, India
Region: India > Maharashtra > Mumbai (Bombay) > Vile Parle East
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Mumbai (Bombay)
#7 Romantic Hotel in Mumbai (Bombay)
#8 Spa Hotel in Mumbai (Bombay)
#8 Luxury Hotel in Mumbai (Bombay)
#17 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — ITC Maratha, Mumbai 5*
Number of rooms: 386
Official Description (provided by the hotel):
ITC Maratha is one of the leading 5 star deluxe hotels in Mumbai, the commercial capital and dream city of India. The highlight of the hotel is its architecture and interior spaces. 1.75 lakh sq feet of stone, each hand carved has been used for its cladding and pillars patterned on the 18th and 19th century. The interiors are muted and subtle, with elements of both Victorian as well as Maharashtrian inspiration. It is in close proximity to the bustling business districts of north and central Mumbai, the NSE Exhibition Centre, and is a short distance from Film City, the Bombay Museum, and Borivili National Park. In addition, The Maratha is only a stone throw from the airport (2 km from the international terminal and 5 km from the domestic terminal) making it convenient for the transit traveller. ... more   less 
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Also Known As:
Itc Maratha, Mumbai Hotel Mumbai (Bombay)
Itc Grand Maratha
Grand Maratha
Itc Hotel Grand Maratha Sheraton & Towers

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