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“Good hotel”

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ITC Maratha, Mumbai
Ranked #8 of 454 Hotels in Mumbai (Bombay)
Certificate of Excellence
UK
Level 3 Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Good hotel”
Reviewed 18 April 2014

Stayed here 13th-16th Apr 2014. I have stayed at the Maratha several times over the years, the hotel in general is good. However having stayed in ITC Maurya in Dehli yesterday I felt compelled to make some observations. I stayed in room 1184 having been "upgraded"..... now while the size of the room was fantastic separate lounge etc. The room is blighted by the view from the window in the lounge which is effectively a wall.... Initially I thought ok, the room makes up for it but after 3 days I was ready to leave and stir crazy. The room was well appointed and has some of newer features, in the ITC hotels, but it was not a patch on the Maurya as the room I stayed in here like for like was different class, and still tends to outshine the Maratha. The staff are polite and courteous especially in the residents lounges. The hotel is beginning to fray round the edges a little from I first stayed here, but its still a class act.

Room Tip: Avoid 1184 for the above, I stayed again later in the week avoid 1651 if you do not like the lifts
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank phild93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 19 April 2014
Dear Guest,

Thank you for such a constructive feedback, this only encourages us to perform well. We have acknowledged your review on the rooms and have taken a note of your observations.

We appreciate this review and look forward to your next visit.

Warmest regards,
Philippe Charraudeau
VP West & GM- ITC Maratha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,551 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (523)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
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English first
Mumbai (Bombay), India
1 review
Reviewed 16 April 2014

On my first visit to the hotel, I was first awestruck by its great ambience and interiors. It made me feel like a heaven. Staff is hospitable and polite. I was greeted with a charming smile. I could make it to the location with the help of a staff where i had an important meeting with an important dignitary.

I would recommend at least a visit to the hotel to get a first hand experience of the hospitality it offers. Food and beverages are served with great attention and compassion which makes the guest feel like he is at home.

It is an experience worth sharing.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sharduln
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 17 April 2014
Dear Guest,

Thank you very much for taking time to post a review of our hotel on Trip Advisor. We are happy to know that you had an interesting experience at the hotel. It was our pleasure to have been of service to you.

We are grateful for your appreciation of the hotel. We look forward to welcoming you back at the hotel.

Warm regards,
Philippe Charraudeau
VP West & GM- ITC Maratha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
Reviewed 16 April 2014

This was my first visit to ITC Maratha in March of 2014 and I found the service of a very high standard. Room service was efficient and swift and hotel staff extremely courteous. In particular, I was met by Ms Richa , a charming Public Relations professional who provided me with all the necessary information about the hotel facilities and the eateries including the entertainment spots located in the vicinity. Her charm and graciousness was immaculate and certainly an asset as an employee of the hotel. I was also charmed by the lovely decor of the architecture of the hotel and the excellent condition of the room with its clean bedsheets and pleasant odour.

I would certainly give a rating of 100% for potential travellers to Bombay. Believe me, seeing and experiencing the excelllence of ITC Maratha is really wonderful !

I will certainly choose ITC maratha as my most favourite hotel the next time I visit Bombay.
Terrance Charles/ Singapore

Room Tip: All the rooms are fine.
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ireneted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 17 April 2014
Dear Mr. Charles,

It is heartening to note that your experience reflected our desire to extend warm Indian hospitality. Also, all of us are humbled by your comments on the overall experience that the team enabled.

Hope this will be the first of many more occasions for you to visit ITC Maratha.

Warm regards,
Philippe Charraudeau
VP West & GM- ITC Maratha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delhi
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 15 April 2014

I have stayed here multiple times in the last 6 years. My main motivation to stay here is the outstanding warmth extended by the team across the hotel - reception, restaurants, housekeeping, inroom dining... etc. Each one has a warm hearted personality which welcomes me every time. To acknowledge a few special people - Aditi, Maxim, Richa, Sanaa, Cleatus, Parveen (previous chef) and Sonal (previous chef).
Frankly, its these amazing people who make my stay worth it !!! And i am sure they have a team who support them completely. Cheers to the team !!!

Salil Gupta

Room Tip: You dont need to think twice to choose this hotel.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Salil G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 16 April 2014
Dear Mr. Gupta,

It is a pleasure to know that you are a regular guest at ITC Maratha. Your kind review on the staff and service is highly appreciated by all of us here.

We thank you for this review and look forward to the pleasure of your continued patronage.

Warm regards,
Philippe Charraudeau
VP West & GM – ITC Maratha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gurugram (Gurgaon), India
2 reviews
Reviewed 15 April 2014

Have stayed couple of times at ITC Maratha, Mumbai and every time its a memorable experience.
Chefs are really good. The quality, taste, aroma is always a finger licking experience.
The personalized service add more on top of that. Staff is really very nice and caring.
Over all a very good experience. A place to stay over and over again.

Room Tip: I always used a non-smoking room..they are good..always smelling nice.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JyotiKathuria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 16 April 2014
Dear Ms. Kathuria,

We are glad to know that you had a memorable experience at ITC Maratha. The feedback on cuisine, service and the staff is encouraging. It is our constant endeavour to provide our guests with best in-class service and a wonderful experience.

Thank you for this lovely review and we look forward to your next visit.

Warm regards,
Philippe Charraudeau
VP West & GM – ITC Maratha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi, India
Level 6 Contributor
136 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 15 April 2014

Hotel is nicely located and very near from airport. It has good size rooms and wide lobby. Restaurant is awesome and looks huge as it is very high ceiling. Food is great and you will find good mix of variety here.

Room Tip: Rooms in higher floors
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gupta_pankaj74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 16 April 2014
Dear Mr. Gupta,

We are glad to have been of service to you. Indeed, strategically located close to the airports, ITC Maratha offers ease of commute within the city. We have acknowledged your review on Peshwa Pavilion, our 24-hr coffee shop and the variety of cuisines served at the hotel.

From Southern Indian delicacies to flavours from kitchens of the North West Frontier and the refined pleasures of royal Awadhi traditions, onto the intricacies of East and South East Asian cuisines, paired with an extensive collection of the finest beverages, the restaurants at ITC Maratha promise an inspiring culinary experience.

We thank you for this review and look forward to your next visit.

Warm regards,
Philippe Charraudeau
VP West & GM – ITC Maratha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
67 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 14 April 2014 via mobile

Visited for 1 night. Rooms are nice. Stuff friendly. Close to airport.Swimming pool is nice with lion statues around. Coffee shop with good food. Gim is quite nice. Massage place was reconstructed is really awesome.

Stayed April 2014, travelled with friends
Helpful?
Thank mencoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 16 April 2014
Dear Guest,

Thank you for such a lovely review. My team and I are glad to know that you had a comfortable stay with ITC Maratha. Your kind review about the cuisine, Peshwa Pavilion, our coffee shop and Kaya Kalp, the spa is cherished by all of us.

Warm regards,
Philippe Charraudeau
VP West & GM – ITC Maratha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Maratha, Mumbai

Property: ITC Maratha, Mumbai
Address: Sahar Andheri | (ex. The Maratha Mumbai), Mumbai (Bombay) 400099, India
Region: India > Maharashtra > Mumbai (Bombay) > Vile Parle East
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Mumbai (Bombay)
#7 Romantic Hotel in Mumbai (Bombay)
#8 Luxury Hotel in Mumbai (Bombay)
#8 Spa Hotel in Mumbai (Bombay)
#17 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — ITC Maratha, Mumbai 5*
Number of rooms: 386
Official Description (provided by the hotel):
ITC Maratha is one of the leading 5 star deluxe hotels in Mumbai, the commercial capital and dream city of India. The highlight of the hotel is its architecture and interior spaces. 1.75 lakh sq feet of stone, each hand carved has been used for its cladding and pillars patterned on the 18th and 19th century. The interiors are muted and subtle, with elements of both Victorian as well as Maharashtrian inspiration. It is in close proximity to the bustling business districts of north and central Mumbai, the NSE Exhibition Centre, and is a short distance from Film City, the Bombay Museum, and Borivili National Park. In addition, The Maratha is only a stone throw from the airport (2 km from the international terminal and 5 km from the domestic terminal) making it convenient for the transit traveller. ... more   less 
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Also Known As:
Itc Maratha, Mumbai Hotel Mumbai (Bombay)
Itc Grand Maratha
Grand Maratha
Itc Hotel Grand Maratha Sheraton & Towers

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