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“EXCELLENT STAY AT ITC MARATHA, MUMBAI”

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ITC Maratha, Mumbai
Ranked #9 of 444 Hotels in Mumbai (Bombay)
Certificate of Excellence
Coimbatore, India
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“EXCELLENT STAY AT ITC MARATHA, MUMBAI”
Reviewed 1 July 2014

My stay was made special from the time I checked in, walked down to my room by Ms Richa who explained in detail about the facilities in the hotel like restaurants, spa etc, and tiil the time I checked out. Staff are very friendly and ever willing to help. Chefe at Peshwa Pavilion and Peshawri Mr Taranjit Singh and Mr Anirudh made different preparation with full pomfret fish. Breakfast time was great with Mr Hitesh $ team filling your plate with local cuisines and special drinks. Happy hours at Crust Lounge was an amazing experience with Ms Sana & team. They looked after me as their own guest. Help from Mr Maxim at concierge saved time and money in going for a shopping trip. A wow experience.

Room Tip: Ask for a e room that has a view to the swimming pool. S
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PATTURAJAN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 2 July 2014
Dear Guest,

Thank you for sharing such a wonderful feedback with us on Trip Advisor. We are happy to note that you have enjoyed your stay and pleased with our f&b offerings & services at the hotel.
We look forward to the opportunity of welcoming you back to ITC Maratha, Mumbai soon.

Warmest regards,
Philippe Charraudeau
VP West & GM- ITC Maratha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,377 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (493)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
94 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 30 June 2014

We stayed for a week, having a quick holiday, and I was impressed by how friendly and helpful the staff were all week.
The hotel is built in a classical Indian style, and decorated well inside, the suite we stayed in was comfortable, lovely bed, and a classic marble bathroom, well stocked with toiletries.
The restaurants are very good, the Pan Asian was chosen for our daughters birthday meal, and the food was great, with very attentive service.
We ate in the Dum Punkt another evening and it too had lovely food and service.
I must single out Vijay on the concierge desk for his help arranging a birthday cake for our daughter during our stay, Vijay always stopped to ask how we were, and ask if there was any help he could extend, he made us feel very welcomed and cared for.
The pool area is nice, just a shame that no drinks or snacks can be ordered there, though the pool attendants do offer chilled bottles of water.
The hotel is adjacent the international airport, but there is no intrusive noise. There is scant local shopping but there are interesting areas not too far away offering these opportunities (Bandra and Juhu) and the Bollywood film city is a short distance away. I would happily stay here if I revisit Mumbai.

Room Tip: Try to overlook pool, Second floor and above.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Flyinspanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 2 July 2014
Dear Guest,

Your feedback is most gratifying as it is our endeavour to ensure that our guests have a memorable experience. Your review encourages us further to offer the very best in world-class hospitality.
We take pride in building hotels whose architecture is inspired by local history and culture. And, there is also much to discover from an array of award winning cuisines ranging from Indian to Continental to Oriental across five restaurants as food and beverage is an integral part of the hotel.
We are grateful for your appreciation of the services provided by the team. It is truly heartening to have our efforts recognized by you in such a manner.

Once again, thank you for the appreciative note and we look forward to your next trip.

Warmest regards,
Philippe Charraudeau
VP West & GM – ITC Maratha
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bhubaneswar, India
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 June 2014

The ITC is very close to the International Terminal and is convenient to the Travelers and even to the Domestic airport. The hospitality is splendid but the juniors need to be more attentive towards the service in the 24X7 restaurant down in the lobby level.
I have not tried the WIFI but in other reviews I have found that WIFI is not complimentary.
The rooms are comfortable and had a sound sleep.

Room Tip: Choose a room with a widow towards the Airport
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank satishkottakki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 30 June 2014
Dear Guest,

Greetings.

We’re delighted to know that you had a comfortable stay at ITC Maratha.
Strategically located close to both the airports, the décor of the hotel presents a blend of Victorian ornamentation imbued with Maharashtrian art.

We thank you for this review and look forward to your next visit.

Warm regards,
Philippe Charraudeau
VP West & GM – ITC Maratha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 26 June 2014 via mobile

This hotel needs a huge refurb. there was nothing about this hotel that looked like luxury other than the front. The front desk took their own sweet time with check in. We had an executive club room and with most hotels I have stayed in executive club rooms and upwards always have free wifi and other perks thus the higher price, no such thing here.

We were on the 14th floor. The carpets were worn and had dark patches on them. Sadly that was also the condition of the carpet in my room.

We headed down to the restaurants for dinner. Peshawari where we ate was expensive at 5000 for two glasses of wine, Two garlic Naans and one chicken tikka masala that tasted average. we did feel a bit ripped off.

After getting back to my room my ac wouldn't work. At this point it's 12am and the AC guy comes to the room 20 mins later and says it will take 1/2 hour to repair. I'm not offered a room switch until I insisted on speaking to a manger. One room switch, more stained carpet later I'm in a new room.

Breakfast the next day was a cold affair where everything in the buffet was cold and dried out. We were at the buffet at 7.30 considering it started about 6.30 the state of the food was depressing.

I received an email at the end of my stay from guest relations asking if my company would require corporate rates. After explaining the above to them in an email about 3 days ago I am yet to receive a reply.

Very disappointed with the whole experience and will stay elsewhere in the future.

Stayed June 2014, travelled on business
Helpful?
1 Thank classyleo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 27 June 2014
Dear Guest,

Thank you for thoughtfully sharing your feedback. We have noted your observations on your experience with great concern. We deeply regret the inconvenience caused and hope that you will accept our humble apologies with regard to your experience.

Issues highlighted have been personally taken up with the concerned departments and would like to emphasize that this does not reflect our standard practice. Your constructive suggestions will definitely help us address areas of concern and will most certainly help us restructure and synergize the processes to the levels expected of us if not surpass the same.

Request you to treat this stay experience in isolation and give us another opportunity to serve you at the ITC Maratha. We look forward to your goodwill and kindness and not allow this experience to colour your impression of our usual standards and services.


Your sincerely,
Philippe Charraudeau
VP West & GM- ITC Maratha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
351 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 240 helpful votes
Reviewed 25 June 2014

Convenient to travelers that conduct business around northern and western part of Mumbai as it is 10 minute ride away from the international airport terminal. Though it is dated, it managed to maintain high standard for its service level, functionality, facilities and cleanness. I think its biggest strength is its restaurants which are some of the best in Mumbai. A good business hotel and I will come back if I am conducting business within the vicinity.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Xexplorer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 26 June 2014
Dear Guest,

Greetings from ITC Maratha

Thank you for the taking the time to share with us your feedback; it was our pleasure to have been of service to you.
In keeping with ITC Hotels’ tradition of building hotels whose architecture is inspired by local history and culture, ITC Maratha is inspired by the Maratha Dynasty. The décor presents a blend of Victorian ornamentation imbued with Maharashtrian art.

Strategically located close to both the airports, the hotel’s emphasizes on culinary excellence and offers a rich repertoire to ensure an unforgettable meal experience for our guests.

W e look forward to the opportunity of welcoming you back to ITC Maratha, Mumbai soon.

Best regards,
Philippe Charraudeau
VP West & GM- ITC Maratha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 June 2014 via mobile

Was recently here on a business trip. They continue to work hard to maintain their excellent standard of service. The best thing about Maratha is fantastic collection of restaurants like Dakshin and Peshawri to name a few. Rooms and carpets are getting dated but they continue to maintain the hotel in a good shape. Good choice if you want to be near the airport. Don't miss the morning breakfast buffet. The only downside can be the lobby is always full of guests especially lots of weddings take place at this property so if you are looking for a bit of privacy skip the lobby.

Stayed June 2014, travelled on business
Helpful?
Thank Globalseasonz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 27 June 2014
Dear Guest,

Thank you for thoughtfully sharing your feedback.

A blend of Victorian ornamentation imbued with Maharashtrian art, guests experience myriad flavours of India at ITC Maratha through its decor and services. Indeed, in our specialty restaurants cuisines have been researched and refined to be a gourmet’s delight. we take pride in offering our guests best culinary traditions. Here one can enjoy the subtle flavours of different cuisines, authentic to a particular culture and culinary style.

Further, strategically located near the airports, this luxury business hotel is an ideal place for conducting business.

We look forwar to your next visit

Best regards,
Philippe Charraudeau
VP West & GM- ITC Maratha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune, India
Level Contributor
41 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 18 June 2014

Stopped here for just a night on business, Good hotel, Great selection of food and worth upgrading to enjoy the free food and drink between 6 to 8 PM

We ate in the pan Asia restaurant and enjoyed the Sweet and sour pork very much

Good Hotel and close to the airport

I will stop here again for sure

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GWP13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this review, 20 June 2014
Dear Guest,


Thank you for sharing such a wonderful feedback with us on Trip Advisor. We are happy to note that you have enjoyed the ambience and f&b offerings at our specialty restaurant, Pan Asian.

We look forward to the opportunity of welcoming you back to ITC Maratha, Mumbai soon.

Warmest regards,
Philippe Charraudeau
VP West & GM- ITC Maratha
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about ITC Maratha, Mumbai

Property: ITC Maratha, Mumbai
Address: Sahar Andheri (E) | (ex. The Maratha Mumbai), Mumbai (Bombay) 400099, India
Region: India > Maharashtra > Mumbai (Bombay) > Vile Parle East
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Mumbai (Bombay)
#7 Romantic Hotel in Mumbai (Bombay)
#9 Luxury Hotel in Mumbai (Bombay)
#9 Spa Hotel in Mumbai (Bombay)
#17 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — ITC Maratha, Mumbai 5*
Number of rooms: 386
Official Description (provided by the hotel):
ITC Maratha is one of the leading 5 star deluxe hotels in Mumbai, the commercial capital and dream city of India. The highlight of the hotel is its architecture and interior spaces. 1.75 lakh sq feet of stone, each hand carved has been used for its cladding and pillars patterned on the 18th and 19th century. The interiors are muted and subtle, with elements of both Victorian as well as Maharashtrian inspiration. It is in close proximity to the bustling business districts of north and central Mumbai, the NSE Exhibition Centre, and is a short distance from Film City, the Bombay Museum, and Borivili National Park. In addition, The Maratha is only a stone throw from the airport (2 km from the international terminal and 5 km from the domestic terminal) making it convenient for the transit traveller. ... more   less 
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Also Known As:
Itc Maratha, Mumbai Hotel Mumbai (Bombay)
Itc Grand Maratha
Itc Hotel Grand Maratha Sheraton & Towers
Grand Maratha

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