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Reviewed 19 October 2017

Thank you to the staff of the ITC Maratha who invited us to a Diwali reception which was beautifully hosted by Priya, Pratiksha, Hira and Prachi! Lovely to be included in your celebrations The hotel is tranquil, clean and the staff always so polite and helpful.

Stayed: October 2017, travelled on business
Thank AMB065
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded 25 October 2017

Dear Guest,

Namaste!

Thank you so much for taking the time to detail your wonderful experience on this forum. We are glad to know that the warm gesture of our guest relations team added fond memories to your stay at ITC Maratha.

It is great to know that you immensely enjoyed the Diwali reception. Also, thank you so much for specially highlighting the efforts of Priya, Pratiksha, Hira and Prachi.

The entire team at ITC Maratha joins me in thanking you for your gracious comments and we look forward to the opportunity of welcoming you soon with an even better experience.

Warm Regards,
Kuldeep Bhartee
Area Manager (West) - ITC Hotels and
General Manager - ITC Maratha

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Reviewed 19 October 2017 via mobile

Stayed at ITC Maratha for a week. The palatial property makes for a great staycation. Special thanks to Hira & Pooja from the front desk for great service and personalised assistance. The breakfast has lot of options for every palate. Location is 2-mins from airport so that's a plus for busy high flyers. Overall, a good stay.

Stayed: October 2017, travelled on business
Thank Bunkita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded 25 October 2017

Dear Guest,

Namaste!

We express our gratitude for taking the time to acknowledge the wonderful services rendered by our team. Indeed, our associates go above and beyond to ensure that our guests are well taken care of and enjoy a memorable and comfortable stay experience. We will also ensure that your kind appreciation is duly shared with Hira and Pooja.

The team joins me in thanking you for your gracious comments and we look forward to the opportunity of welcoming you back to ITC Maratha, Mumbai soon.

Warm Regards,
Kuldeep Bhartee
Area Manager (West) - ITC Hotels and
General Manager - ITC Maratha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017

One day meeting with around 30 Pax, superb hospitality and quality food. the staff is amazing and so is the ambiance, opulence, Luxury and sublimity... Its not over the top. Some fine chocolate tasting at #Fabbele and Restaurant hopping happened... Its a great place to stay during your Mumbai sojourn... Highly recommended..

Room Tip: Avoid flyover facing rooms..
  • Stayed: October 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank indimasala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded 25 October 2017

Dear Guest,

Namaste!

It is heartening to note your appreciation about the property. It was our pleasure to have been of service to you. Our teams are extremely dedicated to guests’ satisfaction and appreciative comments such as yours will always be our greatest reward.

The entire team at ITC Maratha joins me in thanking you for your gracious comments and we hope to welcome you soon with an even better experience.

Warm Regards,
Kuldeep Bhartee
Area Manager (West) - ITC Hotels and
General Manager - ITC Maratha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2017

what an amazing hotel, like stepping back into the past of the Raj,
staff fabulous, rooms stunning and food excellent.
good restaurants in the hotel and the sunday buffet is to die for. The bar has good food also for snacks

Room Tip: club level rooms are good as you can avail of the club lounge
  • Stayed: September 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Rachgen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded 25 October 2017

Dear Guest,

Namaste!

Many thanks for the beautifully penned review. We are glad to know that you were so wonderfully accommodated and taken care of during your last visit to ITC Maratha. Your kind words have encouraged the entire team and we would like to let you know that it was a pleasure to be at your service during your stay.

We look forward to welcoming you soon for another enriching experience!

Warm Regards,
Kuldeep Bhartee
Area Manager (West) - ITC Hotels and
General Manager - ITC Maratha

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017 via mobile

Stayed here again a few days ago. What fantastic hospitality. Special mention to Sushant who checked me in. Great asset to the Hotel. He remember me from my last visit a while ago which is shocking judging by the number of guests that must stay there. Thank you for the welcome and going out of your way to make me comfortable.

Great buffet with a huge selection of Indian as well as Western dishes. Plenty of vegetarian options also and great treats for desserts.

Very spacious and comfortable rooms.

Highly recommend this hotel.

Stayed: October 2017, travelled on business
Thank Tai S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ITC_MarathaMumbai, General Manager at ITC Maratha, Mumbai, responded to this reviewResponded 18 October 2017

Dear Guest,

Namaste!

We are truly gratified by your generous compliments as it motivates us further to strive to serve you better.

It is heartening to note that services provided by the team were appreciated by you. We thank you for specially highlighting the efforts of Mr. Sushant.

The team joins me in thanking you for your gracious comments and we look forward to the opportunity of welcoming you back to ITC Maratha, Mumbai soon.

Warm Regards,
Kuldeep Bhartee
Area Manager (West) - ITC Hotels and
General Manager - ITC Maratha

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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