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“Great hotel”
Review of The Leela Mumbai

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The Leela Mumbai
Ranked #18 of 454 Hotels in Mumbai (Bombay)
Certificate of Excellence
Curitiba, PR
Level 5 Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Great hotel”
Reviewed 7 April 2013

It has an amazing decor, great room service and beautiful gardens and pool. Excelent breakfast There wasn´t decaffeinated coffee at our last breakfast and our room wasn´t ready when we arrived at 01 AM.
Located away from tourist attractions, offers a shuttle to the "Gate of India"
Located near the Chhatrapati Shivaji International Airport of Mumbai, National and International terminals.
Luggage tips for India Airports
Checked baggage -- Be aware if there is a security step before check-in. You have to have the security seal for dispatch your luggage at airline counter.
Hand baggage – At check-in, fill and place a tag of the airline in any carry-on volume (handbag, purse, bag, bag camera/camcorder ...). At one security point this tag is stamped and this stamp will be checked at others security points. If you do not have stamped tag, you will have to return all the way and take the tags

Room Tip: Ask for garden view room´s.
See more room tips
  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrazilCristina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gaurav S, Resident Manager at The Leela Mumbai, responded to this review, 9 April 2013
Thank you for your comments and the kind words about our gardens and pool – a feature that is unparalleled in the city.

My apologies for the inconvenience you faced in the room at check-in and the choice of coffee. I shall speak to the team and ensure that you have no reason to complain the next time you stay with us.

We look forward to welcoming you at The Leela Mumbai once again.

Best Regards,
Gaurav Singh,
Resident Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (450)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
no fixed location
Level 6 Contributor
87 reviews
76 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 6 April 2013

The Leela Kempinski isn't close to town but if you are flying early the next day out of Mumbai, The Leela is a great place to be.

I stayed for only one night on business and was flying out the next morning from Mumbai, everything about it was perfect. Sitting by the quiet secluded outdoor poor with my laptop made me forget I was travelling on business.

The rooms were excellent, the staff were friendly the food was varied for all tastes and seemed to all be of a high standard.

The location can't rival the Trident or suchlike but the services and facilities were as good as any other Mumbai 5 star.

Very enjoyable stay.

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alex M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gaurav S, Resident Manager at The Leela Mumbai, responded to this review, 9 April 2013
On behalf of my team, I thank you for giving us the opportunity to host you during your stay in our vibrant city.

It’s a pleasure to know that you were able to enjoy the verdant poolside and calm exteriors that we are so proud of.

We hope to meet you soon again.

Best Regards,
Gaurav Singh,
Resident Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 6 April 2013 via mobile

after having spent a couple of days in Taj Lake Palace, Udaipur, we arrived from the airport by Leela's BMW at the hotel ... and surprise !! Nobody welcomed us and so nobody took care of our baggage ! unbelievable for a so called 5star hotel.
we had to find the way to the club reception on the 8th floor by ourselves ... where we experienced a slightly arrogant "registration procedere" .... it's all about Leela's lack of training and skills of people, working at the "guest" front - definitely not a place for us to visit again

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hps01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gaurav S, Resident Manager at The Leela Mumbai, responded to this review, 9 April 2013
Greetings from The Leela.

At the outset, please accept my sincere apologies for your disappointing experience.

I shall definitely speak to the team to understand the reason behind the breakdown in our service offering. However, I hope you will be cognizant of the numerous accolades conferred on us by a forum such as Tripadvisor itself – by discerning travellers such as yourself – and give us the opportunity to correct our mistakes.

Please do ask for me at the time of booking, so I can personally ensure that all goes well.

We look forward to welcoming you in our midst soon again.

Best Regards,
Gaurav Singh,
Resident Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
walsall
Level 3 Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 April 2013

We stayed at the Leela for the second time recently. This is a beautiful hotel very near the International Hotel. We had a promotional weekend offer stay. It was an excellent offer and we'll worth the money. The breakfast at this hotel is the best we have had anywhere ! It was outstanding with a huge choice of cold and hot buffet. It has a very peaceful atmosphere and a lovely swimming pool and garden. Very convenient for the airport. Would definitely recommend this hotel !

Room Tip: Do not take the airport taxis to the hotel as they are more expensive. Take a taxi from outside the...
See more room tips
  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pk p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gaurav S, Resident Manager at The Leela Mumbai, responded to this review, 9 April 2013
It is the kind words of patrons such as yourself that keeps us motivated to better our best.

Thank you very much, and we look forward to meeting you soon again.

Best Regards,
Gaurav Singh,
Resident Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ahmedabad, India
Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 5 April 2013

I have been to this hotel in 2007 when i was in Mumbai. i was invited for Yahoo Meet & i was happy to see this luxury hotel

Truly memorable experience and excellent food & would like to visit again if get a chance

  • Stayed August 2012, travelled solo
    • Location
    • Cleanliness
Helpful?
Thank Dhrusin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gaurav S, Resident Manager at The Leela Mumbai, responded to this review, 9 April 2013
Greetings from The Leela.

I am glad that you enjoyed your stay with us, and hope you give us the opportunity soon again.

Best Regards,
Gaurav Singh,
Resident Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, South Australia
Level 4 Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 3 April 2013 via mobile

I stayed at the Leela Hotel for 3 nights before heading to onto a retreat. The Leela was a welcome oasis away from the hustle and bustle of the chaos and noise of Mumbai. Located close to the airport it was a welcome stop after the long journey from Australia. Being a single woman traveling alone I felt welcomed and safe in this hotel, I booked a room in the Royal club and found the service & amenities wonderful.
Having stayed in many world class luxury properties around the world the Leela did not disappoint me, I would definitely choose to return on my next visit.. If you want a property close to airport that offers a luxury experience look no further than the Lerla and when booking treat yourself to a rRoyal club room you won't be disappointed.

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank agiacoumis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gaurav S, Resident Manager at The Leela Mumbai, responded to this review, 5 April 2013
Greetings from The Leela.

I am glad you had the opportunity and time to enjoy our serene poolside – a unique feature among hotels in a city such as Mumbai, our Royal Club – our hotel within a hotel offering, and our world-class amenities.

Safety and security of our guests, especially single lady travellers such as yourself, is an aspect we place a great deal of premium on and I am happy to acknowledge your response to this.

We look forward to welcoming you back soon again.

Best Regards,
Gaurav Singh,
Resident Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrington, United Kingdom
Level 4 Contributor
36 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 2 April 2013

Similar to other reviewers, I would make your choice on where to stay in Mumbai based on the amount of travelling you need to do.
The Leela is only 10 mins from the airport and a similar distance to where I need to work, so for me ideal. However if you want to to see some of Mumbai's 'sites'... then you will need to travel- the amazing Chhatraparti Shivaji train station, Crawford Market and the unimpressive Gateway are all well over an hours drive.

In summary;
The bar is ok, but very expensive.
Have tried two of the restaurants and both were very good.
Rooms- large, clean and very good standard.
Pool Area and Gym both very good.

Overall in my opinion, the Leela not exactly 5 star greatness but a safe choice in a good location.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank The_Tr8vel_Bug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gaurav S, Resident Manager at The Leela Mumbai, responded to this review, 5 April 2013
Greetings from The Leela.

We pride ourselves on offering world-class service at competitive rates. While your stay was satisfactory, our efforts are focused on making it memorable.

I would appreciate some time with you, the next time you stay with us, to understand where the service fell short of your expectations.

I look forward to meeting you soon.

Best Regards,
Gaurav Singh,
Resident Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Leela Mumbai

Property: The Leela Mumbai
Address: Sahar, Mumbai (Bombay) 400 059, India
Phone Number:
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Mumbai (Bombay)
#11 Romantic Hotel in Mumbai (Bombay)
#16 Spa Hotel in Mumbai (Bombay)
#17 Luxury Hotel in Mumbai (Bombay)
#26 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): £
Hotel Class:5 star — The Leela Mumbai 5*
Number of rooms: 391
Official Description (provided by the hotel):
Within the bustling heart of India’s commercial and entertainment mecca lays one of the finest luxury hotels in Mumbai. Nestled within the tranquillity of 11 acres of lush landscaped gardens and cascading waterfalls, The Leela Mumbai is a shimmering beacon amongst Mumbai hotels.Only five minutes away from Chatrapati Shivaji International Airport and 15 minutes from Mumbai’s domestic airport, the Leela Mumbai is well equipped with world class facilities and warm, friendly service providing the ideal gateway from which to explore northern Mumbai’s commercial hub. ... more   less 
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Also Known As:
The Leela Mumbai Hotel Mumbai (Bombay)
Mumbai Hotel Leela

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