Leela Hotel by Capt Krishnan Nair @ Mumbai is a rare piece of beauty in between the concrete jungle in Mumbai ,Its surrounded by trees which adds to its beauty. Rooms are good ,Lobby is well designed , Food served is mouth licking esp traditional sambhar,Assorted sea foods.Coconut dessert is a clincher .
But they lack a sensitive team to service the customer.You would be amazed to find that for a glass of water how many times you need to remind, Restaurant at lobby level is utterly confused set , every time you order a dish or a drink additionally 3 levels of checks done by diff managers to confirm order as if you are in Burj khalifa ordering a 12 lac dish . If your keys dont work you wont get assistance ,if you happen to get one they promise to get you a key but never turn back.At reception the lady gives preference to foreigners and request you to come after them ,even though you were first in queue.I believe such confusion is because of they hiring young trainees probably a cost saving strategy
I saw on TV Mr Krishnan Nair personally meeting customers ,that gives confidence it might be a temporary phenomenon and he can spot this deviation from his dream and plug this gap in service soon .
But i cant stop myself in rating it very good as its definitely a good infrastructure a good human element is the missing link
- Official Description (provided by the hotel):
- Within the bustling heart of India’s commercial and entertainment mecca lays one of the finest luxury hotels in Mumbai. Nestled within the tranquillity of 11 acres of lush landscaped gardens and cascading waterfalls, The Leela Mumbai is a shimmering beacon amongst Mumbai hotels.Only five minutes away from Chatrapati Shivaji International Airport and 15 minutes from Mumbai’s domestic airport, the Leela Mumbai is well equipped with world class facilities and warm, friendly service providing the ideal gateway from which to explore northern Mumbai’s commercial hub. ... more less
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- Also Known As:
- The Leela Mumbai Hotel Mumbai (Bombay)
- Mumbai Hotel Leela