Luxury, top quality service, attention to detail, etc are the things one associates with Leela or any other Luxury Hotels. BUT, thats not what you get at The Leela, Mumbai. The service is sloppy and rooms are run-down. My negative experience started from the moment you walk up to Reception, who took over 15 minutes to check-in, even budget hotels nowadays check you in - in under 5 minutes...the good ones will do the check-in at your room.
The rooms are small (maybe its Mumbai) but room is not at all modern day tech friendly, by that i mean that only plug/power points are on study table and none next to your bed-side...in the days were even every train seat has a power point its a little archaic of Leela.
I ate at there all day dining restaurant, which probably is the only good part. The food was good quality and the service was ok.
The only true advantage the Hotel has in terms of being 5 minutes away from the new airport terminal.
- Official Description (provided by the hotel):
- Within the bustling heart of India’s commercial and entertainment mecca lays one of the finest luxury hotels in Mumbai. Nestled within the tranquillity of 11 acres of lush landscaped gardens and cascading waterfalls, The Leela Mumbai is a shimmering beacon amongst Mumbai hotels.Only five minutes away from Chatrapati Shivaji International Airport and 15 minutes from Mumbai’s domestic airport, the Leela Mumbai is well equipped with world class facilities and warm, friendly service providing the ideal gateway from which to explore northern Mumbai’s commercial hub. ... more less
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- Also Known As:
- The Leela Mumbai Hotel Mumbai (Bombay)
- Mumbai Hotel Leela