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“Nice Ride”
Review of The Leela Mumbai

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The Leela Mumbai
Ranked #18 of 453 Hotels in Mumbai (Bombay)
Certificate of Excellence
Reviewed 8 April 2014

Stayed for one night. Comfortable bed. Option of choosing different type of cushions.
BMWs to take you to and from the airport... What a comfortable ride.
The coffee shop is attractive but the service is not on par.

Room Tip: All seem to be just as good
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  • Stayed: March 2014, travelled on business
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Thank jojNicole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashish R, General Manager at The Leela Mumbai, responded to this reviewResponded 20 April 2014

Dear Guest,

Greetings from The Leela Mumbai.

Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your recent stay with us.

We are pleased to hear that you were enjoyed our signature Limousine and Sleep experience.

However, we do not that we were not able to delight you with our services at Citrus – our All day dining restaurant. We would like to hear more from you in this regard, as we would like to take definitive measures to ensure that we improve our services.

If there is anything you would like to share with us, which can guide us to make you next stay more enjoyable and comfortable, we would be delighted to hear from you.

We look forward to welcoming you back very soon.


Sincerely
Ashish Kumar Rai
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,064 - 1,070 of 2,148 reviews

Reviewed 4 April 2014 via mobile

Attended a B2B event

Venue was unkept

Minimal housekeeping in gents wash room

Food want not replenished

Quality of food not as per standards

Evening cocktail starters not well presented

Service staff grooming not crisp

This coming from a reputed veteran group in hospitality is surprising

Stayed: April 2014, travelled on business
Thank Rajesh M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashish R, General Manager at The Leela Mumbai, responded to this reviewResponded 20 April 2014

Dear Mr. Rajesh,

Greetings from The Leela Mumbai

We would like to thank you for your feedback and please accept our sincere apologies for the unfavorable experience during your recent visit to our hotel.

As you are aware, that the Leela brand has a reputation of being one of the finest Indian Luxury Hotel Group and the same has been a result of relentless efforts put in by all stakeholders including discerning guests like yourself.

In order for us to preserve and uphold the above, we constantly endeavor to provide our guests a Signature Leela experience across all our offerings.

It is clear that we have fallen short on this occasion and I would like to assure you that all steps have been taken to ensure non recurrence .

We would urge you to treat this as an one off incident and not let it mar your overall impression of our brand.

If there is anything more you would like to share with us, which can guide us to make you next visit more enjoyable and comfortable, we would be delighted to hear from you.

Sincerely
Ashish Kumar Rai
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2014

we stayed at The Leela, Mumbai en route to another city, so we could catch some sleep. It is a beautiful hotel, and one can take a walk on the grounds, for exercise.

The food and rooms are v. good and it was surely refreshing after a long journey. The staff was most courteous and ready to please.

It is better than the Leela, Bangalore, as it is more compact and not confusing in the varied elevators, etc.
we got the airport transfers, bec this is a good plus point, when one does not have to arrange taxis etc.

  • Stayed: June 2013, travelled on business
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Thank 492betty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashish R, General Manager at The Leela Mumbai, responded to this reviewResponded 20 April 2014

Dear Guest,

Greetings from The Leela Mumbai.

Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your recent stay with us.
We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages and motivates us in our quest.

If there is anything you would like to share with us, which can guide us to make you next stay more enjoyable and comfortable, we would be delighted to hear from you.

We look forward to welcoming you back very soon.


Sincerely
Ashish Kumar Rai
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2014

The ambience of this hotel is very good one can never feel any tiredness of journey while staying in this hotel. Your energy level remain constant for doing the corporate assignment so just enjoy this

Room Tip: Rooms of pool side are very good. And if money is not problem then go for Royal Club rooms
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  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Vadik07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashish R, General Manager at The Leela Mumbai, responded to this reviewResponded 20 April 2014

Dear Guest,

Greetings from The Leela Mumbai.

Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your recent stay with us.
We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages and motivates us in our quest of providing luxury hospitality.

If there is anything more you would like to share with us, which can guide us to make you next stay more enjoyable and comfortable, we would be delighted to hear from you.

We look forward to welcoming you back very soon.


Sincerely
Ashish Kumar Rai
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2014

The stay, food, spa, breakfast were all outstanding. The breakfast had such an amazing spread of all types of cuisines. The masala chai is something which i looked forward to. The Warren-Tricomi salon was a great experience.

  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Np S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashish R, General Manager at The Leela Mumbai, responded to this reviewResponded 20 April 2014

Dear Mr. Ram,

Greetings from The Leela Mumbai.

Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your recent stay with us. We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages and motivates us in our quest of providing luxury hospitality.

We are pleased to hear that you enjoyed our signature breakfast and salon experiences, which have been specially crafted for discerning guests like yourself.

If there is anything more you would like to share with us, which can guide us to make you next stay more memorable and comfortable, we would be delighted to hear from you.

We look forward to welcoming you back very soon.


Sincerely
Ashish Kumar Rai
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2014

My wife and I stayed here for an overnight between arriving from Goa and flying back to England the following day. We'd booked a business deal with free airport transfers both ways and it was worth every penny. Apart from the transfers you get a beautiful room on the 8th floor with it's own bar & seating area and the best bit: between 18:00 & 20:00 the hotel runs a "Happy hour" with free drinks & snacks. PLUS free liqueurs & coffee later on. An absolute steal in a hotel of this quality.
Breakfast was very good and, if you're on the business deal, you can choose waiter service in the coffee house or self service in the larger restaurant. We would recommend the self service as it's much buzzier - and you can choose from a vast array of options.
Overall a very pleasant interlude

Room Tip: Spend the little bit extra and go for a Royal Club Room. It's worth every penny.
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  • Stayed: March 2014, travelled as a couple
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    • Location
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1  Thank Denbutch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashish R, General Manager at The Leela Mumbai, responded to this reviewResponded 20 April 2014

Dear Guest,

Greetings from The Leela Mumbai.

Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your recent stay with us. We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages and motivates us in our quest of providing luxury hospitality.

We are delighted to hear that you enjoyed our Royal Club offerings that have been specially crafted for discerning guests like yourself.

If there is anything more you would like to share with us, which can guide us to make you next stay more memorable and comfortable, we would be delighted to hear from you.

We look forward to welcoming you back very soon.


Sincerely
Ashish Kumar Rai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2014

This is a very good quality hotel which is well situated for the airport. Beware though, it is only about 10 km from the city attractions but much of that is solid traffic. The return journey time can be 2 hours plus.
Very good rooms, good service and food but not quite up to the excellent standards of the Leela in Goa.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank geoffruth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ashish R, General Manager at The Leela Mumbai, responded to this reviewResponded 20 April 2014

Dear Guest,

Greetings from The Leela Mumbai.

Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your recent stay with us. We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages and motivates us in our quest of providing luxury hospitality.

We also note that there were some areas where we could not delight you as intended, specially the quality of food offered in our restaurants. We would like to assure you that all steps have been taken to ensure non-recurrence and we are confident that you would notice a marked improvement in this area on your next visit.

It gives us pleasure to note that you visited The Leela Goa, and we hope that you had an enjoyable stay there.

If there is anything more you would like to share with us, which can guide us to make you next stay more memorable and comfortable, we would be delighted to hear from you.

We look forward to welcoming you back very soon.


Sincerely
Ashish Kumar Rai
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Leela Mumbai

Address: Sahar, Mumbai (Bombay) 400 059, India
Phone Number:
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Mumbai (Bombay)
#11 Business Hotel in Mumbai (Bombay)
#16 Spa Hotel in Mumbai (Bombay)
#17 Luxury Hotel in Mumbai (Bombay)
#26 Family Hotel in Mumbai (Bombay)
Price Range: £107 - £242 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Leela Mumbai 5*
Number of rooms: 391
Official Description (provided by the hotel):
Within the bustling heart of India’s commercial and entertainment mecca lays one of the finest luxury hotels in Mumbai. Nestled within the tranquillity of 11 acres of lush landscaped gardens and cascading waterfalls, The Leela Mumbai is a shimmering beacon amongst Mumbai hotels.Only five minutes away from Chatrapati Shivaji International Airport and 15 minutes from Mumbai’s domestic airport, the Leela Mumbai is well equipped with world class facilities and warm, friendly service providing the ideal gateway from which to explore northern Mumbai’s commercial hub. ... more   less 
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Also Known As:
The Leela Mumbai Hotel Mumbai (Bombay)
Mumbai Hotel Leela

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