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“Overall rating : very standard”
Review of The Leela Mumbai

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The Leela Mumbai
Ranked #21 of 489 Hotels in Mumbai
Certificate of Excellence
Reviewed 26 May 2014

The service and the location close to the airport are perfect, but that's about it.
My room was used by a smoker and reeked. No opportunity to open an window. Only airco.
Internet / wifi service is not included in the rate, expensive and slow.
Also extremely expensive are all alcoholic drinks. Even a small beer costs a fortune.

  • Stayed: May 2014, travelled on business
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Thank Michel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshishKRai, General Manager at The Leela Mumbai, responded to this reviewResponded 30 May 2014

Dear Guest,

Greetings from The Leela Mumbai.

We would like to thank you for taking out time to share the feedback of your recent stay with us. We at The Leela Mumbai continuously strive to improve upon our existing standards and guest feedback helps us immensely to measure our progress in our quest of providing luxury hospitality.

We have noted your comments with regards to the internet services, kindly be assured that your suggestions would be implemented based on feasibility study which we will carry out on this aspect.

Also please be assured that your feedback with regards to the non-smoking room has been taken up with utmost seriousness by our team and all steps have been taken to ensure non-recurrence.

If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you.

We look forward to welcoming you back very soon.

Sincerely
Ashish Kumar Rai
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,158 - 1,164 of 2,276 reviews

Reviewed 26 May 2014

Stayed here for two nights. For a property that is over 25 years old it is extremely well maintained and has not lost its charm.

LOCATION: It was the first five star property in located close to the international airport and after half a dozen more hotels in the vicinity - Leela still stands out. Its landscaped really well and at times one forgets that they are in Mumbai - a soon to become concrete jungle.

ROOMS: For a hotel that was made over 25 years back - the quality of rooms is very good. Though I'd expected larger rooms - but otherwise the rooms were excellent with all modern amenities. I'd appreciate an iPod dock in the room of this class though. Bed was very comfortable and the shower area was excellent as well.

SERVICE: The staff is ever so courteous and always willing to help. A greeting whenever there is an eye-contact is really warm. Did not face any difficulties during our stay.

  • Stayed: May 2014, travelled with family
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Thank aayushchokhani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshishKRai, General Manager at The Leela Mumbai, responded to this reviewResponded 30 May 2014

Dear Guest,

Greetings from The Leela Mumbai.

Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us. We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages and motivates us in our quest of providing luxury hospitality.

We are delighted to hear that you enjoyed our unique ambience, room amenities and guest services which have been specially crafted for discerning guests like yourself. Your kind appreciation of our associates motivates and encourages us further in our quest of providing luxury hospitality.

If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you.

We look forward to welcoming you back very soon.


Sincerely
Ashish Kumar Rai
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2014

Good hotel from old lot nearby international airport..Nice place to dine @ citrus ... Ala carte food available..Pool is little bit small in comparison of other hotels..Buy you can enjoy good spa at the hotel..Staff is very polite and courteous ..At night their lounge is good place to be there and great ambience in evening near poolside..

  • Stayed: October 2013, travelled with family
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Thank CARATOR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshishKRai, General Manager at The Leela Mumbai, responded to this reviewResponded 26 May 2014

Dear Guest,

Greetings from The Leela Mumbai.

Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us. We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages and motivates us in our quest of providing luxury hospitality.

We are delighted to hear that you enjoyed the culinary experience, spa and the loung which have been specially crafted for discerning guests like yourself. Your appreciation of our associates motivates and encourages us further.

If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you.

We look forward to welcoming you back very soon.

Sincerely
Ashish Kumar Rai
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2014

I was there with my wife for a night stay. But what we get is disappointment only. The room was not so good, bath tub was small. The food at jamavar was pathetic. We tried 3 staters but all them were awful. Will never going to stay here.

Room Tip: Try other options like sahara star which is a great option for same price.
See more room tips
  • Stayed: April 2014, travelled as a couple
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Thank Manas_95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshishKRai, General Manager at The Leela Mumbai, responded to this reviewResponded 26 May 2014

Dear Guest,

Greetings from The Leela Mumbai.

We would like to thank you for taking out time to share the feedback of your recent stay with us. We at The Leela Mumbai continuously strive to improve upon our existing standards and guest feedback helps us immensely to measure our progress in our quest of providing luxury hospitality.

We also note that we could not delight you as intended, in terms of the room accommodation and our culinary offerings at Jamavar.

May we request you to share some more details of your dining experience with us at gm.mumbai@theleela.com , which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you.

We look forward to welcoming you back very soon.

Sincerely
Ashish Kumar Rai
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2014

Good hotel near to the international airport.... all facilities are provided by the hotel.. good for conference and also for family..... can think for the stay if you want to have some leisure and catch a flight from international airport.

Room Tip: Room facing towards swimming pool or towards airport
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  • Stayed: February 2014, travelled on business
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Thank Mayur_Ghodasara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshishKRai, General Manager at The Leela Mumbai, responded to this reviewResponded 26 May 2014

Dear Guest,

Greetings from The Leela Mumbai.

Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us. We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages and motivates us in our quest of providing luxury hospitality.

We are delighted to hear that you enjoyed the unique ambience of the hotel and the guest facilities which has been specially crafted for discerning guests like yourself.

If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you.

We look forward to welcoming you back very soon.

Sincerely
Ashish Kumar Rai
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2014

The entrance is beautiful. Lots of trees and shade from the scorching sun. The hotel looks amazing. Very clean. Very friendly and well trained staff. The pool is the best part. The rates are pretty expensive but it was worth it.

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank nish1484
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshishKRai, General Manager at The Leela Mumbai, responded to this reviewResponded 26 May 2014

Dear Guest,

Greetings from The Leela Mumbai.

Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us. We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages and motivates us in our quest of providing luxury hospitality.

We are delighted to hear that you enjoyed the unique ambience of the hotel and the pool area which have been specially crafted for discerning guests like yourself. Your kind appreciation of our associates motivates and encourages us further in our quest of providing luxury hospitality

If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you.

We look forward to welcoming you back very soon.

Sincerely
Ashish Kumar Rai
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 May 2014

the Leela mumbai stay was one of the unforgettable experience in my life, from check in to check out i never feel anything bad,food was fantastic,amazing facilities more over friendly staff and nice atmosphere

Room Tip: rooms with pool view
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  • Stayed: December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sadique A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AshishKRai, General Manager at The Leela Mumbai, responded to this reviewResponded 26 May 2014

Dear Guest,

Greetings from The Leela Mumbai.

Thank you for your feedback and we are pleased to hear that you were satisfied with the overall experience of your stay with us. We pride ourselves in providing our guests the Signature Leela experience and appreciation from guests further encourages and motivates us in our quest of providing luxury hospitality.

We are delighted to hear that you enjoyed the culinary experience, the facilities and the guest services which have been specially crafted for discerning guests like yourself. Your kind appreciation of our associates motivates and encourages us further in our quest of providing luxury hospitality

If there is anything more you would like to share with us, which can guide us to make your next stay more memorable and comfortable, we would be delighted to hear from you.

We look forward to welcoming you back very soon.

Sincerely
Ashish Kumar Rai
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Leela Mumbai

Address: Sahar, Mumbai 400 059, India
Phone Number:
Region: India > Maharashtra > Mumbai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Mumbai
#11 Business Hotel in Mumbai
#18 Spa Hotel in Mumbai
#18 Family Hotel in Mumbai
#19 Luxury Hotel in Mumbai
Price Range: £129 - £220 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Leela Mumbai 5*
Number of rooms: 391
Official Description (provided by the hotel):
Within the bustling heart of India’s commercial and entertainment mecca lays one of the finest luxury hotels in Mumbai. Nestled within the tranquillity of 11 acres of lush landscaped gardens and cascading waterfalls, The Leela Mumbai is a shimmering beacon amongst Mumbai hotels.Only five minutes away from Chatrapati Shivaji International Airport and 15 minutes from Mumbai’s domestic airport, the Leela Mumbai is well equipped with world class facilities and warm, friendly service providing the ideal gateway from which to explore northern Mumbai’s commercial hub. ... more   less 
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Also Known As:
The Leela Mumbai Hotel Mumbai (Bombay)
Mumbai Hotel Leela

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