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“ICONIC SCENE OF INTERNATIONAL TRAVELLERS”

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The Taj Mahal Palace
Ranked #3 of 454 Hotels in Mumbai (Bombay)
Certificate of Excellence
Killarney, Australia
Level 4 Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“ICONIC SCENE OF INTERNATIONAL TRAVELLERS”
Reviewed 4 May 2014

We stayed here in an oasis overlooking the Gateway to India and the chaos of traffic, crowds, humidity and heat, crumbling footpaths, horses and carts, smells and exotic colours that define India. This would probably be the best part of Mumbai as a traveller as the beachside hotels and shops seemed little different from elsewhere. There are good restaurants of all budgets nearby and great street markets to home bartering skills.
The 'Taj' is worth a visit to see the foyer with its exquisite flowers and piano player as well as the incredible passing parade of business people and travellers from elsewhere in the nation, Asia, Middle East, Europe and America. The wonderful buffet breakfast certainly reflected their needs.
The pool and garden was an amazing sojourn from the streets adjacent and the Restaurants although no cheap were safe and satisfying.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mackenziejr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, 7 May 2014
Dear Guest,



Greetings from The Taj Mahal Palace, Mumbai.



I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.



It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.





Thanks ever so much for sharing your feedback.



We greatly value your patronage and look forward to welcoming you back to The Taj soon.





Kind regards,





Gaurav Pokhariyal

General Manager

The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (1,603)
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Sydney, Australia
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 May 2014

I do not know where to start on how amazing this hotel is.ltne history of the hotel...
our hotel driver was great to the greetings. And pointed out all the sites of mumbai. If you stay, spend more and stay at the old part if the hotel, you won't regret spending the cash!
To having access to the palace lounge, the staff there are so friendly, one guy called shiraja & a girl who were amazing!
The service was amazing, breakfast okay but staff great.
The pool area was bliss and again staff was great handing water, it was 39degrees.
My mother in law went to the spa which was amazing.
The rooms were lush, clean and everything we walked to our room all the staff greeted us.
I hope to return to the taj, or heaven very very soon! Lid
What I would like to see more of is see the guest tip the staff as they deserve it. Wow wow wow

Room Tip: Stay in the old part of hotel. Get the hotel cab. Use the palace lounge fir drinks and chill.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Miroslava J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, 7 May 2014
Dear Guest,



Greetings from The Taj Mahal Palace, Mumbai.



I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.



It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.



Your compliments about the staff in particular, delight me and it gives me great pleasure to share it with the team. Your kind words of appreciation for our staff members will go a long way in motivating and encouraging them to do even better in future.



Thanks ever so much for sharing your feedback.



We greatly value your patronage and look forward to welcoming you back to The Taj soon.





Kind regards,





Gaurav Pokhariyal

General Manager

The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level 4 Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 2 May 2014

This stunning hotel is really worth a visit - we were given a free upgrade and because it was our honeymoon we had a huge surprise cake with flowers in our room. Rooms were spacious, opulent and comfortable. Despite the central location, the rooms are very quiet and peaceful and the views of the Gateway of India and the sea from some of the rooms are fantastic - you could just stand there and watch for hours. Many major tourist attractions are very nearby. The staff were very courteous and helpful and the hotel had all the facilities and amenities you would expect from a hotel of this grade.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ashutosh2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, 7 May 2014
Dear Guest,



Greetings from The Taj Mahal Palace, Mumbai.



I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.



It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.



Your compliments about the staff in particular, delight me and it gives me great pleasure to share it with the team. Your kind words of appreciation for our staff members will go a long way in motivating and encouraging them to do even better in future.



Thanks ever so much for sharing your feedback.



We greatly value your patronage and look forward to welcoming you back to The Taj soon.





Kind regards,





Gaurav Pokhariyal

General Manager

The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level 6 Contributor
104 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 1 May 2014

I wish I had more than one night to enjoy this hotel. The service is outstanding, and having eaten in the Golden Dragon restaurant, that food was delicious. Room was luxurious, with velvet, dark wood and superb cotton, and the bathroom with marble bath and walk in shower is worth a linger!

Stayed April 2014, travelled on business
Helpful?
Thank akatthebarn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, 7 May 2014
Dear Guest,



Greetings from The Taj Mahal Palace, Mumbai.



I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.



It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.



Thanks ever so much for sharing your feedback.



We greatly value your patronage and look forward to welcoming you back to The Taj soon.





Kind regards,





Gaurav Pokhariyal

General Manager

The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria
Level 5 Contributor
50 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 1 May 2014

This is a beautiful hotel. We originally booked the Tower Wing but received a free upgrade to the Palace Wing. This hotel is one of the most lovely I have stayed in and if your budget doesn't extend to the Palace Wing, stay in the less expensive rooms and still enjoy the hotel surroundings. It really is value for money when you consider the cost of similar standard hotels in western countries. The service was impeccable and we enjoyed the free 5pm tour of the hotel and also the high tea which is $35 per person offering a large range of delightful sweet and savoury options, including Indian favourites. We just loved our time here and didn't want to leave.

Room Tip: We received upgrade to Palace Wing/ocean view and it was delightful.
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jule1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, 7 May 2014
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Thanks ever so much for sharing your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.

Kind regards,


Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 3 Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 30 April 2014

In many ways, this is a great hotel. The location next to the Gateway of India, in hisotric Mumbai, situated on the sea, with proximity to shopping, is ideal. The outer appearance is a visual amenity. Complimenatry coffee and tea, and internet service in the business center an added bonus. Rooms are clean, and in "the towers" include a small balcony. Service from staff generally very good. Sense of opulence and history associated with the hotel is the major bonus. Multiple restaurants and shops within the hotel a special feature, and convenience.

Some things however, are underwhelming. The lobby is lacking in splendor, ceilings are low, and the general air far from grand. Front desk staff, while basically kind and courteous, did not exude any sort of a "wow" factor in their interactions, and didn't seem genuinely interested in making the guests' feel extra special. Sometimes satff at hisotric, iconic, high-end luxury hotels, get caught up in the name of working for a "popular" destination, such as "the plaza" in NYC, and don't offer that special human factor that actually makes a guests' stay memorable. Here at the Taj - I felt underwhelmed by front desk, concierge, bellman, and shopping center security. Maybe the large flow of non-guests in and out of the hotel lobby contributed to this unimpressive feel.

The rooms are also small, and basically underhwleming, as are the bathrooms. You can expect somewhat larger, and more opulent rooms at a lower price at other luxury hotels in Mumbai.

Somehow, air conditioning didn't seem to work very well in the corridors on the floors, and a muggy warmth was palpable in certain places within the hotel.

A bothersome point -- usually Indian hospitality is associated with an obsession over food and feeding. At almost every luxury hotel, and even 4 and 3 start hotels in India, breakfasts are included in your stay. Sometimes, I've been at hotels, where breakfast was not stated to be part of your package, but still restaurant attendants were obsessed with making sure you were well fed, and not charged. This was not the case at the Taj. In fact -- it was quite the opposite. Atttendants in the breakfast room seemed obsessed with trying to find out if breakfast was included in your rate, and made sure you were charged if it wasn't. This seems like a reasonable and logical effort on the hotel's part...however, it is not the standard of Indian hospitality. For a 7 star iconic luxury hotel like the Taj, the puported standard setter for Indian hospitality -- it is almost shameful for breakfast to not be included in every stay, I had no problem paying the extra $30 USD per person (not too expensive), but to wake up to hotel employees haggling you for money, felt unpleasant, only because I am in Inida, and am used to something very different in this country. The breakfast selection is also not very good. It would seem great to any tourist not used to Indian dining, but for Indians who know better, a far better selection can and should be expected from such a high-end property.

Overall, this a good hotel with many nice features. It's fine to come here once for the history and maybe the location, but I don't think I'll stay here again in my next trip to Mumbai.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rajeev M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, 7 May 2014
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It was a pleasure having you stay with us.We appreciate your feedback, as it is indeed the pre-eminent barometer by which we can measure our achievements and shortfalls, in providing the best of services to our valued guests, such as yourself.


I have noted your feedback on the lobby, air conditioning, experience at the time of breakfast, quality of room and the staff at the Front Desk and appreciate your honest feedback.

Thanks ever so much for sharing your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.





Kind regards,

Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 5 Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 29 April 2014

We were upgraded from the Tower and thankful for it. The pool is beautiful and peaceful. Service throughout the hotel and restaurants. We also ate at the highly rated Wasabi restaurant which was good but very expensive by Indian standards for what we ate. Many other good choices outside the hotel.

Room Tip: Our room faced the water/Gate which was ideal. I would avoid the Tower rooms as they seemed too 70s...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank saglondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, 5 May 2014
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Thanks ever so much for sharing your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.

Kind regards,

Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Taj Mahal Palace

Property: The Taj Mahal Palace
Address: Apollo Bunder | Colaba, Mumbai (Bombay) 400001, India
Phone Number:
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Mumbai (Bombay)
#2 Business Hotel in Mumbai (Bombay)
#2 Romantic Hotel in Mumbai (Bombay)
#3 Spa Hotel in Mumbai (Bombay)
#3 Luxury Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Taj Mahal Palace 5*
Number of rooms: 543
Official Description (provided by the hotel):
Built in 1903, The Taj Mahal Palace, Mumbai is India's first luxury hotel. Offering panoramic views of the Arabian Sea and the Gateway of India, the hotel is a city landmark. The hotel offers 543 rooms including 54 suites, each adorned with original paintings and period furniture that exude an aura of old-world charm and elegance. The restaurants at The Taj Mahal Palace, Mumbai offer distinctive dining experiences that cover the finest Indian and international cuisines - from casual, all-day eateries to Oriental, Japanese, Indian and Mediterranean fine dining. The hotel also houses the first licensed bar of Mumbai and also a beautiful sea-front restaurant for hi-tea and live music. Palace Services in the Palace Wing of the hotel add to the experience, where the butler plays the all important role of guide and assistant. ... more   less 
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Also Known As:
Taj Mahal Palace Hotel Mumbai (Bombay)
Hotel Taj Mahal Palace
Taj Hotels
The Taj Mahal Hotel
Taj Palace Hotel
The Taj Mahal Palace Hotel
The Taj Hotel

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