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“Woow! Best service! Great location! memorable experience!” 5 of 5 bubbles
Review of The Taj Mahal Palace

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The Taj Mahal Palace
Ranked #3 of 440 Hotels in Mumbai (Bombay)
Certificate of Excellence
Madrid, Spain
Level Contributor
44 reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Woow! Best service! Great location! memorable experience!”
5 of 5 bubbles Reviewed 7 May 2014

Best massage I have ever received, best service, great food!
Location is also nice, attention to detail and variety of options for lunch&dinner.
Breakfast is a must! It is my favorite meal and I was not disappointed!!

  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Valeria G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, 9 May 2014
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Thanks ever so much for sharing your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.



Kind regards,

Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,329 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,534)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
Oslo, Norway
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 7 May 2014

I stayed at the old wing of the Taj Mahal Palace and it was a fantastic experience and the hospitality of this hotel is incredible. The breakfast is great and all the restaurant serve good food. A good tips is that Indigo restaurant right behind the Taj serve great lunches and dinners.

If you want to feel royal, stay here.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Michael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, 9 May 2014
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Thanks ever so much for sharing your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.

Kind regards,

Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durban, South Africa
Level Contributor
332 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
5 of 5 bubbles Reviewed 7 May 2014

All compliments must go to the management and staff at the Taj Palace who ensure that regular clients needs are catered for. The GM and his management must be complimented for their attention to detail and the manner in which they go about meeting client needs.

The rooms were excellent and the service was out of the world . All our personal requirements and bookings were impeccably handled and this is tantamount to the passion that the GM demonstrates on a day to day basis.

On the day that we checked out the GM allowed us to stay in our suite until midnight without charging us and this once again was highly appreciated by my family and I
I

Room Tip: Choose a suite or a room in the Palace wing
See more room tips
  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Suren P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, 9 May 2014
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Thank you for your kind words of appreciation.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.

Kind regards,


Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chandigarh, India
1 review
5 of 5 bubbles Reviewed 7 May 2014

went for an ultrasound conference , simply loved the place , good vibes ,excellent ambience ,
too good interiors , very well maintained , beautifully done up .
Hotel staff extremely well behaved and courteous , showing ultimate hospitality .
Reception staff very cooperative , we wanted the sea facing room and were obliged .
Food was very good . want to go back again ,soon .
want to always stay in the Taj group

Room Tip: choose a sea facing room
See more room tips
  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank drgurpreet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, 9 May 2014
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Your compliments about the staff in particular, delight me and it gives me great pleasure to share it with the team. Your kind words of appreciation for our staff members will go a long way in motivating and encouraging them to do even better in future.

Thanks ever so much for sharing your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.

Kind regards,

Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, India
Level Contributor
121 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
5 of 5 bubbles Reviewed 6 May 2014

Stayed here for a night in the old wing and was spell bound by its beauty and amazing renovation done post terrorist attacks. Must add that it has not lost its old world charm.
The Taj Mahal Palace Mumbai is a ideally located hotel in southern mumbai. And as usual service was exemplary.
Kudos and keep up the great work

  • Stayed April 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AvijitSen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, 7 May 2014
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Thanks ever so much for sharing your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.

Kind regards,

Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ahmedabad, India
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 6 May 2014

a beautiful hotel.nice ambience and ultimate hospitality.
necessarily have to stay in the old wing with heritage rooms,lobbies and staircases.
the tower building is also good but if u need the taj feel..have to stay in the old wing.
souk at 22nd floor gives a wonderful view of the gateway of india must see.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rupal2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, 7 May 2014
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Thanks ever so much for sharing your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.

Kind regards,

Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carbondale, Colorado
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 May 2014

My wife and I spent one night at the Taj and only wish we could have stayed a few more. When we arrived mid morning our room was not available but the reception clerk immediately took us to the club lounge and offered us coffee, tea and sweet rolls plus the morning English papers. After about 35 minutes we were taken to our beautifully appointed rooms where we registered etc.Baggage immediately followed. Not two minutes had passed before a room service waiter appeared with fresh fruit and water. We did not have a view of the Gate to India but that did not matter as our room was quiet and bright. Wow the pool area is extraordinary and huge with attendants making sure one has lots of towels etc.The hotel has excellent security and is well located.....walking distance to The Gate to India. We ate in the Chinese restaurant where the food was spectacular but the service was quite slow especially when we asked for the check. Other than that we had a lovely stay and recommend the hotel highly.

Room Tip: Stay in the original section....more colonial feel with high ceilings, large bathrooms and not so lo...
See more room tips
  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GFVIBERG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, 7 May 2014
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

I have also noted your feedback on slow service at the Golden Dragon and appreciate your honest feedback.

Thanks ever so much for sharing your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.

Kind regards,

Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Taj Mahal Palace

Property: The Taj Mahal Palace
Address: Apollo Bunder | Colaba, Mumbai (Bombay) 400001, India
Phone Number:
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Mumbai (Bombay)
#2 Business Hotel in Mumbai (Bombay)
#2 Romantic Hotel in Mumbai (Bombay)
#3 Luxury Hotel in Mumbai (Bombay)
#3 Spa Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Taj Mahal Palace 5*
Number of rooms: 550
Official Description (provided by the hotel):
Built in 1903, The Taj Mahal Palace, Mumbai is India's first luxury hotel. Offering panoramic views of the Arabian Sea and the Gateway of India, the hotel is a city landmark. The hotel offers 550 rooms including 42 suites, each adorned with original paintings and period furniture that exude an aura of old-world charm and elegance. The restaurants at The Taj Mahal Palace, Mumbai offer distinctive dining experiences that cover the finest Indian and international cuisines - from casual, all-day eateries to Oriental, Japanese, Indian and Mediterranean fine dining. The hotel also houses the first licensed bar of Mumbai and also a beautiful sea-front restaurant for hi-tea and live music. Palace Services in the Palace Wing of the hotel add to the experience, where the butler plays the all important role of guide and assistant. ... more   less 
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Also Known As:
Taj Mahal Palace Hotel Mumbai (Bombay)
Hotel Taj Mahal Palace
The Taj Mahal Palace Hotel
The Taj Hotel
The Taj Mahal Hotel
Taj Hotels
Taj Palace Hotel

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