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“One of the greatest hotels in the world that meets all expectations” 5 of 5 bubbles
Review of The Taj Mahal Palace

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The Taj Mahal Palace
Ranked #3 of 436 Hotels in Mumbai (Bombay)
Certificate of Excellence
Cambridge, United Kingdom
Level Contributor
4 reviews
“One of the greatest hotels in the world that meets all expectations”
5 of 5 bubbles Reviewed 4 June 2014 via mobile

This iconic hotel lives up to its worldwide reputation. It will make any visit to India special and show you just how great a hotel can be. This was my second time, having tagged on a couple of days to a business trip, and I was not disappointed. If you can push the budget, go for the Palace wing with its butler service and views of the gateway to India. This is truly a special experience which you will not forget.

The cuisine, the magnificent setting, the tranquillity of the breathtaking pool area, the calmness of the Tea lounge , they all take you back to a bygone era of luxury. And yet you're not in some bland five star bubble, you really have a sense of where you are in the world and feel connected to a part of Indian heritage when you stay here.

In summary, faultless - yet genuinely friendly and personal service. A true oasis in which to retreat after hot and crazy days in this overwhelming city. Worth the indulgence.

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RoamFar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, 7 June 2014
Dear Guest,



Greetings from The Taj Mahal Palace, Mumbai.



I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Thanks ever so much for sharing your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.

Kind regards,


Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

6,147 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,500)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Turkish first
  • Any
English first
New Delhi, India
Level Contributor
40 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 3 June 2014

As the name says it all.
Nice rooms still have the old feel.
It was a business trip and I was in the hotel all through out for a conference,
Everything about the property is great just that the building from outside calls for repairs.
Food is great.
Staff excellent.
It's one of the best we all know.

  • Stayed November 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank CS_Atalanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, 7 June 2014
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Your compliments about the staff in particular, delight me and it gives me great pleasure to share it with the team. We also thank you for your suggestion.

Thanks ever so much for sharing your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.

Kind regards,

Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

Attentive front desk and hotel staff who are eager to please and really make your stay special. Fabulous "sea-view" room that includes the bustling sea-wall tourists, the harbour and India Gate. Great location to visit historic buildings, business district, museums, shopping, restaurants and as a base for getting around the city. Beautifully appointed lounges and elegant restaurants serving a variety of cuisines; delicious food served in all venues. Stunning outdoor pool and dining areas. Special privileges for Taj-Club members. Overall, a wonderful, 5-star experience that should not be missed.

Room Tip: Choose a room in the Palace side with a sea-view - fantastic.
See more room tips
  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank John T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, 7 June 2014
Dear Guest,



Greetings from The Taj Mahal Palace, Mumbai.



I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.



It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.



Your compliments about the staff in particular, delight me and it gives me great pleasure to share it with the team.


Thanks ever so much for sharing your feedback.



We greatly value your patronage and look forward to welcoming you back to The Taj soon.





Kind regards,





Gaurav Pokhariyal

General Manager

The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

The Taj is a special experience. Location and rooms are wonderful, but what sets this hotel apart from any other is their customer service: every little detail, every issue is addressed, from recognizing birthdays to scoring tickets for a sold out cricket match. The afternoon tea, pool and gym are also wonderful, but again, stay at this hotel because it flat out has the best customer service on earth.

  • Stayed July 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Battlejag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, 3 June 2014
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Thanks ever so much for sharing your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.

Kind regards,

Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chelmsford, United Kingdom
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 31 May 2014

We stayed at the Taj Mahal at the end of April, where i understand it's very quiet at that time. We had booked two rooms in the tower, which did not fare so well in the reviews so i wasn't sure what to expect but we never got the chance to find out. We were upgraded as soon as we arrived and the rooms we were given had the most amazing view of the gate to india and the sea. Not only that, the furnishings and quality of the amenities in the room were equivalent to a London, UK 5 Star hotel. I was in heaven. The walk in shower was the size of my bathroom at home and the bed was one of the most comfortable i've ever slept in. Sadly we stayed for just one night before moving on, arriving late and departing at dinner time the following day. The service was exceptional, and made the stay even more enjoyable. Pool, Spa, Breakfast room overlooking the sea, all to be recommended.

My only negative would be of the 5 restaurants (i think it was five) none of them appealed, the european restaurant was "fine dining" and too expensive for us. Looking for something simple and quick before we headed back to the airport we crossed over the road to Pizza Express which was a home from home. I'm a little ashamed to admit we did travel all that way to go to a restaurant we can visit in the UK but we did manage to eat locally as well during our trip so I can just about live it down. I would recommend the Taj Mahal Palace to anyone, and look forward to returning one day.

  • Stayed April 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Julia K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, 7 June 2014
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Your compliments about the staff in particular, delight me and it gives me great pleasure to share it with the team. We also thank you for your suggestion on our restaurants and appreciate your honest feedback.

Thanks ever so much for sharing your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.

Kind regards,

Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Barcelona
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 31 May 2014

I was lucky to be upgraded to stay at the Palace and this made the difference from staying at a luxury hotel (the new modern tower) to staying at a stunning place. Just taking the magnificent staircase makes you feel like a princess. Getting into your room and being welcomed by your buttler is an unforgottable experience. The staff is so helpful and friendly that you feel pampered from the very moment you get into the lobby. Every time you get into your room there is a new surprise, a new flower arrangement, a piece of suede to clean your specs... you are really being taken care of! Rooms are spacious, confortable and with all necessary appliances. Not to miss the tour around the palace and a lunch by the swimming pool. Relaxing at one of the many deck chairs at the pool is also a must. A unique and unforgottable experience which I highly recomment.
There is only one objection: wifi should be available free in the rooms and the whole hotel.

Room Tip: Definitely the room should be at the Palace area.
See more room tips
  • Stayed December 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nuria F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, 7 June 2014
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Your compliments about the staff in particular, delight me and it gives me great pleasure to share it with the team. To address your query, as our internet (WiFi) service is outsourced, we regret our inability to include it in the room rate currently and I thank you for your patience and understanding in this regard.

Thanks ever so much for sharing your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.


Kind regards,

Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

Definitely among the leading hotels of the world! And a real refuge from the rest of Mumbai. This is money well spent for an oasis in the heat. Lovely pool, great restaurants, many many nice touches including a set of "solo lady traveller amenities" (silk scarf, jewelry). Take the 5 pm tour of hotel with charming Viren....Ask for a room overlooking Gateway of India. Service is outstanding and there is a real pride and dignity in all staff. Concierges are solicitous and detail-oriented. The business centre is great and always includes an offer of any kind of beverage. Beds and linens are excellent. I wish I could move in!

Room Tip: Higher floors have less street noise. View of Gateway is wonderful.
See more room tips
  • Stayed May 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank sinimustvalge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, 29 May 2014
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Your compliments about the staff in particular, delight me and it gives me great pleasure to share it with the team.

Thanks ever so much for sharing your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.



Kind regards,

Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Taj Mahal Palace

Property: The Taj Mahal Palace
Address: Apollo Bunder | Colaba, Mumbai (Bombay) 400001, India
Phone Number:
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Mumbai (Bombay)
#2 Romantic Hotel in Mumbai (Bombay)
#2 Business Hotel in Mumbai (Bombay)
#3 Spa Hotel in Mumbai (Bombay)
#3 Luxury Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Taj Mahal Palace 5*
Number of rooms: 550
Official Description (provided by the hotel):
Built in 1903, The Taj Mahal Palace, Mumbai is India's first luxury hotel. Offering panoramic views of the Arabian Sea and the Gateway of India, the hotel is a city landmark. The hotel offers 550 rooms including 42 suites, each adorned with original paintings and period furniture that exude an aura of old-world charm and elegance. The restaurants at The Taj Mahal Palace, Mumbai offer distinctive dining experiences that cover the finest Indian and international cuisines - from casual, all-day eateries to Oriental, Japanese, Indian and Mediterranean fine dining. The hotel also houses the first licensed bar of Mumbai and also a beautiful sea-front restaurant for hi-tea and live music. Palace Services in the Palace Wing of the hotel add to the experience, where the butler plays the all important role of guide and assistant. ... more   less 
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Also Known As:
Taj Mahal Palace Hotel Mumbai (Bombay)
Hotel Taj Mahal Palace
The Taj Mahal Palace Hotel
The Taj Hotel
The Taj Mahal Hotel
Taj Hotels
Taj Palace Hotel

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