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“Super luxurious paradise”

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The Taj Mahal Palace
Ranked #3 of 454 Hotels in Mumbai (Bombay)
Certificate of Excellence
New Delhi, India
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Super luxurious paradise”
Reviewed 5 August 2014 via mobile

Right from entering to the main lobby to getting a bon voyage from the staff.
This hotel lives upto the Taj standards
Other hotel should send there staff here to make them understand what guest service means!
The food was delicious, the satff ws attentive and caring , the rooms gives u a sense of royalty
What else u want ! I am sure they have lotta things in store.
Will keep visiting!

Stayed March 2014, travelled on business
Helpful?
1 Thank Peeyush26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, 6 August 2014
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Your compliments about the staff in particular, delight me and it gives me great pleasure to share it with the team.

Thanks ever so much for sharing your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.

Kind regards,

Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,776 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (1,591)
Date | Rating
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English first
London, United Kingdom
Level Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 4 August 2014 via mobile

The entrance is hidden with gates and security as you enter. Security is very high on the agenda here which is good. Beautiful Lobby as we enter. At reception we we're check in smoothly even though it was very busy. Given a lovely jasmine garland and taken to our room with complimentary drink. We had been upgrade to the the heritage wing which was a nice surprise. The view was not good as it was a corner room. The room was large with high ceilings and luxury bed and separate bathroom with all the amenities. The stair case is amazing. The palace has very old English colonial feel and look to it around the heritage wing especially around the pool. The pool is lovely with a great service but having lunch can prove very expensive. Breakfast at the sea lounge has beautiful views of the gate way of India. The breakfast has an average choice but do ask for the Indian breakfast as it is excellent. We did not eat at any of the restaurants in the hotel as there are many great restaurants outside of the hotel. For Indian try Trishna which has fantastic inexpensive food. The gate way of India is lite up at night. We did not much hassle from beggars even though it's a very busy place. To see the sights in Mumbai and to shop hire a blue air conditioned cab out of the hotel for the day(8hrs) for around 2000 rupees but do bear in mind there is lots of traffic in Mumbai. The service in the Taj is excellent but to me the property makes it. The worst thing about the Taj is having no free internet. Overall the best luxury hotel for those who can afford it.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nisha B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, 6 August 2014
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

I have also noted your feedback on the breakfast, room view and restaurants being expensive and appreciate your honest feedback.

To address your query, as our internet (WiFi) service is outsourced, we regret our inability to include it in the room rate currently and I thank you for your patience and understanding in this regard.

Thanks ever so much for sharing your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.

Kind regards,

Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 August 2014 via mobile

The rooms were consumed and very old with very bad smell and worse view.. it smells like urine.. back in my county such a hotel will Not even take 2 stars only... we spook to the manager about the smell who only sent a cleaner to clean the room and put a device that did nothing actually .. that 3 days was horable that no one cloud sleep and we all ran to our agency to rescadule our flight back to my country... they were not cooperative with us as they didn't even offer us to change the room moreover we ask them to change the room but all what we get was a machine that did nothing..
i will never get back to taj and i don't recommend that hotel to any one who expect a 5 stars hotel

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank however j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, 6 August 2014
Dear Guest,

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It was a pleasure having you stay with us. We appreciate your feedback, as it is indeed the pre-eminent barometer by which we can measure our achievements and shortfalls, in providing the best of services to our valued guests, such as yourself.

We have taken your comments about the room into consideration and will take this up seriously with the concerned departments.

We greatly value your patronage and look forward to the pleasure of welcoming you back to The Taj Mahal Palace, Mumbai in the not too distant future.

Kind regards,

Gaurav Pokhariyal
General Manager
The Taj Mahal Palace
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boulder, Colorado, United States
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 August 2014 via mobile

I go quarterly to Mumbai for business and it is never complete without a stay at the Taj Mahal Palace. Impeccable service, incredible food and beautiful grounds. The pool, spa and club bar were outstanding. I always look forward to my next stay.

Stayed April 2014
Helpful?
Thank Jacqueline Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, 4 August 2014
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Thanks ever so much for sharing your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.

Kind regards,

Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surat, India
Level Contributor
181 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 2 August 2014

Stayed here before the attack ... The hotel was outmost luxury... The room are ok...But the ambiance the feel was all delightful...From check inns to room service.... Morning breakfast was too good... There are very good restaurant which are quite famous...Wrth Staying...

Room Tip: Ask gateway view...
See more room tips
  • Stayed September 2013, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Amansaluja12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, 4 August 2014
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Thanks ever so much for sharing your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.

Kind regards,

Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Laval, Canada
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 August 2014 via mobile

Our stay at this hotel was perfect. Everything was faultless, from the reception to the service and the food.

The location is also perfect, just by the sea, and just beside the Gateway of India.

All the facities are available.

Anything you want, you can get.

Worldclass hotel.

Stayed August 2014
Helpful?
Thank jeromestgelais
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, 4 August 2014
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Thanks ever so much for sharing your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.

Kind regards,

Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, District of Columbia, United States
Level Contributor
34 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 2 August 2014

This beautiful Palace hotel is elegant and luxurious. The service is wonderful, from the greeting using your name at the entrance, to the check in process with flowers, to the small and lovely extras in your room, to how quickly the team learns what you like so they can serve you better. The patio is my most favorite place for breakfast. Surrounded by gardens overlooking the pool, it is a quiet, elegant oasis from the craziness of the city. This is the true gem in Mumbai. Not easy to get to many appointments from here, but that is more a traffic issue I think - unavoidable where ever you stay, so you might as well stay where you can relax, eat well, and enjoy being pampered.

Room Tip: View of the Gateway of India is great but noisy.
See more room tips
  • Stayed July 2014, travelled on business
    • Value
    • Rooms
    • Service
Helpful?
Thank Diana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tmhgm_bom, General Manager at The Taj Mahal Palace, responded to this review, 4 August 2014
Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Taj.

It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us.

Thanks ever so much for sharing your feedback.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.

Kind regards,

Gaurav Pokhariyal
General Manager
The Taj Mahal Palace, Mumbai
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Taj Mahal Palace

Property: The Taj Mahal Palace
Address: Apollo Bunder | Colaba, Mumbai (Bombay) 400001, India
Phone Number:
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Mumbai (Bombay)
#2 Romantic Hotel in Mumbai (Bombay)
#2 Business Hotel in Mumbai (Bombay)
#3 Luxury Hotel in Mumbai (Bombay)
#3 Spa Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Taj Mahal Palace 5*
Number of rooms: 543
Official Description (provided by the hotel):
Built in 1903, The Taj Mahal Palace, Mumbai is India's first luxury hotel. Offering panoramic views of the Arabian Sea and the Gateway of India, the hotel is a city landmark. The hotel offers 543 rooms including 54 suites, each adorned with original paintings and period furniture that exude an aura of old-world charm and elegance. The restaurants at The Taj Mahal Palace, Mumbai offer distinctive dining experiences that cover the finest Indian and international cuisines - from casual, all-day eateries to Oriental, Japanese, Indian and Mediterranean fine dining. The hotel also houses the first licensed bar of Mumbai and also a beautiful sea-front restaurant for hi-tea and live music. Palace Services in the Palace Wing of the hotel add to the experience, where the butler plays the all important role of guide and assistant. ... more   less 
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Also Known As:
Taj Mahal Palace Hotel Mumbai (Bombay)
Hotel Taj Mahal Palace
Taj Hotels
The Taj Mahal Palace Hotel
Taj Palace Hotel
The Taj Mahal Hotel
The Taj Hotel

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