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Reviewed 4 weeks ago

The service we received during our stay at the Taj Mahal Palace was world-class. From our butlers, who took care of our every need (including restaurant reservations, shoe repairs and luggage repairs) to our room steward Nittin, who made our stay perfect with his attention to details, foot baths and room decor...everything was perfect. The breakfast and evening drink service in the Sea Lounge was also exceptional. Only one area for improvement: the room often felt a little damp and smelled a bit musty. While the AC worked great, it wasn't able to eliminate the dampness and the musty smell from the room. For a five star hotel, this would be an area to improve. When we return to Mumbai, we look forward to our return to the Taj Mahal Palace.

Room Tip: Book a room in the Palace wing. The service is like nothing you have ever experienced before.
  • Stayed: September 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Taj Hotels & Resorts
Thank GoodnessCo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTheTajMahalPalace, General Manager at The Taj Mahal Palace, Mumbai, responded to this reviewResponded 1 week ago

Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

We would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor on your experience at The Taj.

It is our sincere endeavour to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.

Thank you for noticing the small touches that we had created and we really appreciate your comments regarding our associates who show sincere care in providing a memorable experience for our guests.

We are very happy and delighted that we were able to create the pleasant experience and make a difference to you in this busy metro city. Your appreciation has been shared with my team and we are motivated to strive for excellence.

We have also noted your feedback on the musty smell in room and have taken this up very strongly with our Head of Department for necessary corrective action.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.

With best regards,

Taljinder Singh
Area Director - Mumbai Hotels &
General Manager -The Taj Mahal Palace

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We spent a day in this hotel and wish we stayed longer!!! Located on the harbor front and in the heart of Gateway of India, this hotel in fully renovated and absolutely breathtaking. From it’s lobby to rooms to court yard to its restaurants, food, coffee shops and shops of beautiful jewelry, this hotel has it all. I cannot express in words how beautiful this hotel is. As you step out, you are in the main hustle bustle of Mumbai and it’s people. The shops and restaurants around are in plenty and diverse as India is with its people and culture!!!! Love , love love this hotel!!!!

Stayed: May 2018, travelled with family
Thank maanay10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTheTajMahalPalace, General Manager at The Taj Mahal Palace, Mumbai, responded to this reviewResponded 1 week ago

Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

We would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor on your experience at The Taj.

It is our sincere endeavour to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.

Thank you for noticing the small touches that we had created and we really appreciate your comments. We are very happy and delighted that we were able to create the pleasant experience and make a difference to you in this busy metro city. Your appreciation has been shared with my team and we are motivated to strive for excellence.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.

With best regards,

Taljinder Singh
Area Director - Mumbai Hotels &
General Manager -The Taj Mahal Palace

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

No doubt it is an impressive building, dripping in history and in a great location. It is clean and in the whole well maintained. The rooms are quite nicely furnished and very clean. BUT any, absolutely any, request of the staff sets in motion a frustrating and comical farce and you simply regret asking. Where this is most rediculous is breakfast which, if you didn’t resign yourself to enjoying the humour in it you would become quite vexed. It’s unfair to single breakfast out however as each if the outlets we used provided a really poor experience.
Amongst this there are some very very charming staff, but this is because they are charming people. Otherwise it is a complacent hotel, that absolutely takes its guests for granted, without any evidence of leadership and appears to be content with offering its guests the bare minimum in service that it can get away with.
No doubt we had high expectations, but it is the world renounced Taj Palace. This was a poor stay by any measure.

Stayed: September 2018, travelled as a couple
2  Thank FrancisDDJoseph
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

This is certainly my all time favourite Hotel in the world!!! When you book insist on booking in the palace wing. They spoil you to the core.
Paying that extra bit for the sea facing rooms is worth it.
Right from the architecture to the recent history attached the hotel makes it a very unique experience.
They offer a whole lot of added features in the room rate which is fantastic.
The complimentary tea, coffee and biscuits at the Palace Lounge 24 hours (take care you don't violate the dress code)
The high tea
Evening cocktail and snacks hour
Nightcap!
To top all this they have excellent onsite Restaurants and a good pool as well as the regular amenities.
I would strongly suggest that after you do the touristy stuff of visiting Agra, Jaipur etc,,, go to Mumbai, stay at the Taj and get a feel of the Victorian influence in South Bombay.

Room Tip: Palace Wing, Sea facing room
  • Stayed: September 2018, travelled with family
    • Value
    • Cleanliness
    • Service
Thank benjdoc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTheTajMahalPalace, General Manager at The Taj Mahal Palace, Mumbai, responded to this reviewResponded 1 week ago

Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

We would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor on your experience at The Taj.

It is our sincere endeavour to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us.

Thank you for noticing the small touches that we had created and we really appreciate your comments. We are very happy and delighted that we were able to create the pleasant experience and make a difference to you in this busy metro city. Your appreciation has been shared with my team and we are motivated to strive for excellence.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.

With best regards,

Taljinder Singh
Area Director - Mumbai Hotels &
General Manager -The Taj Mahal Palace

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

We were confirmed for a twin bed but we were given a queen size bed instead upon arrival. We got moved to a king bed room with the extra bed. The staff were friendly, breakfast at the sea lounge is good.

Stayed: September 2018, travelled on business
Thank yeshey p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMTheTajMahalPalace, General Manager at The Taj Mahal Palace, Mumbai, responded to this reviewResponded 1 week ago

Dear Guest,

Greetings from The Taj Mahal Palace, Mumbai.

We would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor on your experience at The Taj.

Thank you for noticing the small touches that we had created and we really appreciate your comments regarding our associates who show sincere care in providing a memorable experience for our guests.

We are very happy and delighted that we were able to create the pleasant experience and make a difference to you in this busy metro city. Your appreciation has been shared with my team and we are motivated to strive for excellence.

We greatly value your patronage and look forward to welcoming you back to The Taj soon.

With best regards,

Taljinder Singh
Area Director - Mumbai Hotels &
General Manager -The Taj Mahal Palace

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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