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“The jewel in the crown”
5 of 5 bubbles Review of The Oberoi, Mumbai

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The Oberoi, Mumbai
Ranked #1 of 444 Hotels in Mumbai (Bombay)
Certificate of Excellence
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“The jewel in the crown”
5 of 5 bubbles Reviewed 22 April 2014

My friend and I stayed at the beautiful Oberoi in Mumbia after our cruise ended for 2 days. What a spectacular property but further more what a spectacular team. You want for nothing. I would like to thank all the staff that helped make our stay more than memorable, particularly Ram Singh, Stany, Binel, Clarissa, Shiruti, and Adnan. There were many others that I spoke with along the way that helped with any question we had. The service is very gracious by everyone.
It's the little things that make a stay great. I was charging my tablet and came back to the room and the gentleman looking after our room had wrapped up my cord with a little piece of velcrove. I received a hand written note from Balasaheb in housekeeping making sure that I preferred my cotton duvet to the downfilled one. Outstanding. Thank you to all and keep up the good work.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KatherineS20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, 9 May 2014
Dear Guest,

It was a pleasure to have your friend and you, stay at The Oberoi, Mumbai and we thank you for sharing your feedback on TripAdvisor.

At The Oberoi we are committed to exceeding our guests expectations and your feedback motivates us to strive harder. We believe that it is the small details which make a big difference and help us create very special moments for our guests.

I have personally shared your compliments with Ram Singh, Stany Lobo, Shruti Nambiar, Clarissa D’Souza and Balasaheb Gaikwad for whom it will be a tremendous source of inspiration.

Thank you once again for your generous feedback. We eagerly await your return in the not too distant future.

Kind regards,
Devendra Bharma
Executive Vice President
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,070 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (579)
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English first
Frankfurt, Germany
Level Contributor
69 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 21 April 2014

Our stay started with a Audi A8 limousine pick up at Mumbai airport toThe Oberoi, we had cold towels and ice cold water waiting in the car, it was after 9pm on our way to the hotel the driver ask if we would like to have dinner in our suite on arrival, we said yes he gave as the 24 hour in-room menu and called our order in , after that we relax to some local urban music.

The A8 pulled up to The Oberoi Hotel a quick security check and we were met by a Guest Relation Executive, she welcome us and we made our way to our executive suite for check-in. but before we pass the lobby and what a view this is absolutely gorgeous with a red piano to top it off..

In our suite for check-in and a few minutes after our bags had arrived and some one with cold drinks to welcome us, a few minutes later our dinner had made its way to our suite too. We had the Executive Suite with Ocean View and what a view by night , you look out over Marine Drive and whats called 'Queen's Necklace' a most see by night.

Our daughter needs milk before sleepy time so this gave us a chance to press our butlers bell. a few minutes later a knock on the door and in came Vinit a tall chap well manners and always a smile on his face, he had the milk and cookies send to our suite in no time, he gave us some tips on what to do and where to go in the hotel and around Mumbai..

The next four days were spent by the pool , the use of the spa (the best in Mumbai) , Ziya a sophisticated Indian restaurant ,Fenix a most for breakfast and a bite anytime of day, The Champagne Lounge for afternoon tea and coffee. We made it out the hotel a few times to check out the local markets and beaches.

Our movement around the hotel was always greeted with a smile and warm words from everyone we came in contact with from the hotel , our daughter they loved her, they gave her a present everyday we were there even a leaving gift on the morning we were leaving. the house keeping was on real sometimes , we would leave a magazine open and come back to find a book marker placed in it where we had it open, little things like this makes this the best hotel in Mumbai, they could not do enough for us to make your stay perfect. They remember your names and what you had the pass few days and how you like your egg, what drinks you prefer, where you like sitting , details , details details they get it right every time.

Thanks to everyone at The Oberoi who made our stay perfect from april 4th to the 8th..and to Vinit our butler a special thanks to you from chris + india + parminder ! see you on our next trip to The magic City Mumbai..

Room Tip: a Suite with ocean view is a most..
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fletch305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, 2 May 2014
Dear Guest,

It was a pleasure to have your family and you stay at The Oberoi, Mumbai and we thank you for sharing detailed feedback of your stay through TripAdvisor.

We are delighted to know that you had an enjoyable experience and that you have taken back fond memories of your stay with us.

Your appreciation of our friendly team, the splendid view of the ocean, the “Queen’s necklace” and your dining experience, is very motivating.

The team is our biggest strength and your feedback encourages us to scale greater heights of excellence.

We look forward to welcoming you back as and when you visit Mumbai again.

Kind regards,
Devendra Bharma
Executive Vice President
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dubai
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 21 April 2014

Very good location. Hotel arranged for a baby sitter, a very nice lady. As our son loves cars he was very interested in the curtesy car parked out side. the Hotel Manager saw him and insisted the driver took him for a spin = one happy boy. Amazing food.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StefaninDubai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, 2 May 2014
Dear Guest,

Thank you for staying at The Oberoi.

We are happy to receive your feedback through Tripadvisor and to note that you had an enjoyable stay.

Your feedback is motivating. Thank you for sparing your time to post a review.

The team and I, look forward to your continued visits.

Thank you,

Kind regards,
Devendra Bharma
Executive Vice President
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 20 April 2014

Stayed in the Oberoi with my daughter for 7 days and this hotel is really the best one I have ever visited. The service is outstanding, really everyone from the staff seems to have the wish to make you happy. They are always friendly, give you good and reliable advice on restaurants etc., and promptly react to any requests you may have. For example, flying back to Germany at night, we wanted to change clothes before going to the airport. They immediately offered us a room where we could have a shower and change clothes. The rooms are very nice with a very good view on the Arabian Sea. The breakfast has everything you are dreaming of (and if they don't have it, they will prepare it for you). I had indian breakfast and that was delicious. The location of the Oberoi on the Marine Drive is also one of the best in Mumbai. You can walk easily to sights and shops in Colaba, for instance to the Gateway of India. Finally they have a Michelin starred chef in their Ziya restaurant with exceptional yet affordable food. This is especially true for the vegetarian dishes that are super delicious and come in a variety that you will perhaps never find in Europe.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Henning T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, 2 May 2014
Dear Guest,

Thank you for choosing to stay at The Oberoi, Mumbai and for sharing your valuable feedback through TripAdvisor.

We are very happy to read that your family and you had an enjoyable experience.

Your praise of our team and about their prompt service, your dining experiences at our restaurants, the location of the hotel on Marine drive and overlooking the ocean is very encouraging.

We thank you for your motivating feedback.

The team and I, look forward to your continued visits.

Warm regards,
Devendra Bharma
Executive Vice President
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 20 April 2014 via mobile

The Oberoi oozes class and professionalism and nothing was too much. Staff were extremely and friendly. Connected to the Trident which also has great facilities. Will return to Mumbai & the Oberoi. For a great night out go to Liv & the Irish Bar ... In all way beyond all expectations. Many thanks for an awesome start to our Oberoi journey through India.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Helenlondon_W5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, 2 May 2014
Dear Guest,

Thank you for sparing your valuable time to post a review of The Oberoi, Mumbai, on TripAdvisor.

We are delighted to receive your feedback and to note that your stay with us was a very good beginning to the start of your trip journey to India.

Your appreciation of our team members is very encouraging.

We look forward to welcoming you back and hope you return soon.

Thank you,

Kind regards,
Devendra Bharma
Executive Vice President
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
121 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed 19 April 2014

We stayed in this hotel after a cruise that ended in Mumbai, we did consider the Taj but decided we would try this more modern take and we like the Oberoi chain. We were not disappointed, we has a seamless check in with very helpful staff. The room was a corner suite with a view over the ocean, absolutely gorgeous. The room was a good size with a separate lounge and a visitor bathroom as well as the en-suite. The butler was amazing and could not do enough for us, all of the hotel staff amazing, genuinely helpful and pleasant. in summary a great place to stay and an oasis from the hustle and bustle of the city.

Room Tip: Ask for a view of the ocean.
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Douglas C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, 2 May 2014
Dear Guest,

Thank you for choosing to stay at The Oberoi, Mumbai and for sharing your experience through Tripadvisor.

We are delighted that you ended your cruise with a stay at The Oberoi Mumbai and also that you were very happy with your stay.

Your feedback regarding the magnificent view of the ocean, the well-appointed suite, serene ambience and most importantly, our team members is very encouraging.

I do hope that you have the opportunity to visit us again very soon.

Thank you,

Kind regards,
Devendra Bharma
Executive Vice President
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 17 April 2014

Can't be more complimentary about this hotel. The staff are fantastic (Georgette and Pradeep in particular) and go to any length to make your stay comfortable. They are all very friendly and nothing is too much for them making the service second to none. The rooms are very light, spacious and the beds are hugely comfortable meaning a great night's sleep in time for the fantastic breakfast they lay on! Had dinner in their main restaurant one night and the food was excellent, can recommend anything that the hotel provides. Even by the pool they continue to make small gestures, offering you suncream and fruit. Went to the gym one evening which was empty too, well equipped and had the attention of numerous members of staff offering water and help.
Don't look any further than this hotel for your stay in Mumbai!

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank otjs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheOberoi_Mumbai, General Manager at The Oberoi, Mumbai, responded to this review, 22 April 2014
Dear Guest,

Thank you for staying at The Oberoi during your recent visit to Mumbai.

We are delighted to read your feedback and to note that you had a wonderful experience, and that our service and facilities exceeded your expectations.

At The Oberoi we are committed to exceeding our guests expectations and your feedback is very motivating. Such feedback will inspire the team to strive harder.

I have personally shared your compliments with Ms. Georgette Hedge and Mr. Pradeep Singh, for whom it will be a tremendous source of inspiration.

Thank you once again for your generous feedback. We eagerly await your return in the not too distant future.

Kind regards,
Devendra Bharma
Executive Vice President
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Oberoi, Mumbai

Property: The Oberoi, Mumbai
Address: Nariman Point, Mumbai (Bombay), India
Phone Number:
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Luxury Hotel in Mumbai (Bombay)
#1 Business Hotel in Mumbai (Bombay)
#1 Romantic Hotel in Mumbai (Bombay)
#1 Spa Hotel in Mumbai (Bombay)
#2 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): £££
Hotel Class:5 star — The Oberoi, Mumbai 5*
Number of rooms: 287
Reservation Options:
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Also Known As:
Oberoi Mumbai Hotel Mumbai (Bombay)
Oberoi Hotels Mumbai
Oberoi Bombay
The Oberoi Mumbai
Oberoi Hotel Bombay

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