We stayed in Hotel Residency for 3 nights at the end of our three-week journey through India.
On arrival, there was a confusion about our booking. We had booked a club room several months earlier, and reconfirmed it just before leaving to India. Having arrived in the hotel, we were informed that on that day there would be no room for us, and that we can either go for a worse room type, or go to their affiliated hotel in different part of the city. Fortunately, when the discussion was getting lively, a manager came, and it suddenly occurred that there would be a room for us. He apologized, and offered us complimentary breakfast, since the room was not ready yet. The whole misunderstanding ended up very well, so there is nothing to complain about – but still we thought it is worth to mention the situation.
Apart from the arrival confusion, everything was OK. The location was very convenient, enabling us to walk to most destinations, including Gateway to India and Colaba in the south, and Victoria Terminus and Crawford Market in the north. The room was small, but modern and well-equipped. Of course rooms always look better in pictures that in reality, especially in India where everything gets worn-out quicker, but still – it was really OK. The bathroom was clean, and the room service was very efficient. WIFI worked well. We were particularly satisfied with breakfasts - a wide variety of items, everything fresh and tasty, attentive staff. As for the reception staff, except for the person responsible for the arrival confusion, other staff members were very polite and helpful.
Having visited quite a number of hotels in India, we can say that this was a really good choice. We will recommend Hotel Residency to any friends looking for accommodation in Mumbai.
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