We had an OK stay at this hotel and with a few small improvements it could have been an excellent one. The small lapses in service began with the car pick up. Our driver was on time, helpful and easy to find, the car was clean. Seeing some nice bottles of water available it was a shock to find out that they were already opened and half drunk, which was a little off putting. If you are going to make the effort to offer complementary water make sure you do it right or don't do it at all.
Arriving at the hotel we got the Executive Room we paid for and whilst small looked exactly like the pictures on the hotel's website and at first glance appeared to be in great condition. Nice bed and a big screen TV with surround sound system. However there was a room fridge complete with unmarked water bottle which was not plugged in for some reason. The closer you looked the more it looked like someone had just panelled over the old hotel room, rather than gut it and start from scratch. The bathroom was less than impressive with the products being a sachet of shower gel that looked like it had come from the front of a magazine. Again, a nice inexpensive set of bathroom products would have left a much better impression on the the less than perfectly maintained bathroom. The executive rooms are located in an annex building a few doors down from the main hotel building. The outside space is again in great condition and feels very secure with a card based entry system.
Breakfast was a mixed affair with a slightly stale buffet and a few interesting touches, such as a perfectly made spiced omelette but why did you garnish it with 3 cold chips and carve a heart into it.
Residency Hotel is very well located for seeing all the historical sights of Mumbai, the rooms were quiet and we slept well, the free WIFI was handy. The rooms were nice for the price. What was frustrating was that with a little more attention to detail this could have been a fantastic stay, instead we will most likely forget it unless pressed for a recommendation.
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