Cannot rate this hotel highly enough. Great location, not far from Victoria Terminus. The rooms and bathrooms are spotlessly clean and very modern. Free Wi-fi, delicious buffet breakfast and prompt service in the restaurant.
But what really impressed us was their honesty and helpfulness when we carelessly left a bag in our room containing some valuable items. As we had been travelling for two weeks we were not sure where we had left the bag and had given up hope of finding it. However, the staff at The Residency tracked us down to our next hotel in Goa and arranged to meet us on our return to Mumbai airport to return our lost bag with all contents intact.
We think this genuine and incredibly helpful gesture indicates the professionalism and integrity of the staff. In all the chaos of travelling around India this hotel is an absolute haven. They really looked after us while we were there and even after we had left. Amazing hotel.More
- Free Wifi
- Free Parking