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“Taj service level shows”

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Vivanta by Taj - President, Mumbai
Ranked #30 of 448 Hotels in Mumbai (Bombay)
Certificate of Excellence
Bangalore
Level Contributor
110 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
“Taj service level shows”
Reviewed 7 December 2011

Great business hotel in a good location. Stayed only one night and did not use any of the facilities or restuarants, but interactions during checkin and checkout were warm. I had an early morning departure before breakfast timings, but a small cart placed at the lobby with couple of fruits helped - a nice small touch.

Was allocated a smoking room (not specified by my office assistant) - reception could have informed at the time of check-in and not waited till I reached the room and found out. However a change was done smoothly. Room was stylish and sleek, but on the smaller side.

I gave some feedback after the stay and received a prompt acknowledgement - always a good sign.

  • Stayed October 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Venkatesht
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnandPadmanabhan, Director of Sales at Vivanta by Taj - President, Mumbai, responded to this review, 22 December 2011
Dear Guest,

Greetings from Vivanta by Taj President Mumbai

Thank you very much for your kind comments on the hotel and we are most delighted to hear the same.

Vivanta by Taj President is a fully renovated hotel offering best in class accommodation and facilities to our esteemed guests. The designer Superior Charm rooms by famed American Designer Dave Dunphy and the Deluxe Delight rooms by famed Japanese design firm Super Potato and Suite varieties showcase elegance in true form.

We have recently opened our state-of-art business center with 15 seater and 8 seater meeting rooms to our patrons.

Being a leader in Food & Beverage offerings in Mumbai, we welcome you to savor the true Vivanta touch and personalized experience.

It is our constant endeavor to serve you better and we look forward to welcoming you back soon.

Sincerely,

Anand Padmanabhan
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,244 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (392)
Date | Rating
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  • Danish first
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English first
Dubai, United Arab Emirates
Level Contributor
166 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
Reviewed 5 December 2011

I have stayed at this hotel frequently and my latest visit did not disappoint. The service continues to be impeccable - from the security and front desk staff to any of the workers you come across - everyone always greats you smilingly. The hotel has a warm and vibrant buzz about it and its restaurants are renowned by locals and visitors alike. The rooms I believe I have undergone a reovation and are modern, stylish and sleek. However, some of the rooms can be quite small so just be aware of how much space you need and book room type accordingly.

  • Stayed November 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dsbali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnandPadmanabhan, Director of Sales at Vivanta by Taj - President, Mumbai, responded to this review, 6 December 2011
Dear Guest,

Greetings from Vivanta by Taj President Mumbai

Thank you very much for your kind comments on the hotel and we are most delighted to hear the same.

Vivanta by Taj President is a fully renovated hotel offering best in class accommodation and facilities to our esteemed guests. The designer Superior Charm rooms by famed American Designer Dave Dunphy and the Deluxe Delight rooms by famed Japanese design firm Super Potato and Suite varieties showcase elegance in true form.

We have recently opened our state-of-art business center with 15 seater and 8 seater meeting rooms to our patrons.

Being a leader in Food & Beverage offerings in Mumbai, we welcome you to savor the true Vivanta touch and personalized experience.

It is our constant endeavor to serve you better and we look forward to welcoming you back soon.

Sincerely,

Anand Padmanabhan
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai, India
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 5 December 2011

My wife and I checked into the Vivanta by Taj President Hotel for her Birthday weekend. We stayed at the same hotel just before our honeymoon and this time too, it did not disappoint.

The check-in process was smooth. Within 5 minutes we were in our room with the bags. Varsha at the check-in counter accompanied us to the room and showed us all the amenities. Nice touch.

The room was spacious, on the 14th floor, which was a non smoking floor. The room was right across the service entrance, but not once were were disturbed by ANY noise. The room has an awesome view of the Bombay skyline, automated curtains, flat screen TV and DVD with surround sound, powerful and silent air-conditioning system, large bathroom, minibar and the most comfortable bed. I read reviews that the Wi-fi was not free and a tad expensive. For INR 600 for 24 hours, I personally did not find this expensive. The Wi-fi was really good and in line with foreign standards.

The service was even better. Our package included breakfast at the Trattoria. We dubbed our servers as ninja-servers since they were always there to help, but never overstepped their boundaries. Someone at the Taj is doing a BRILLIANT job at teaching them how to delight each customer.

For international readers, the hotel is in the heart of South Mumbai's posh Cuffe Parade area, which is close to many places to sightsee and shop.

Its the 2nd time this hotel and their staff have left us with wonderful memories and they can rest assured that they will always be my #1 choice for hotels in Mumbai.

  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nekzaad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnandPadmanabhan, Director of Sales at Vivanta by Taj - President, Mumbai, responded to this review, 6 December 2011
Dear Guest,

Greetings from Vivanta by Taj President Mumbai

Thank you very much for your kind comments on the hotel and we are most delighted to hear the same.

Your valuable feedback is a learning curve and a driving factor for us in our constant endeavor to serve you better.

Vivanta by Taj President is a fully renovated hotel offering best in class accommodation and facilities to our esteemed guests. The designer Superior Charm rooms by famed American Designer Dave Dunphy and the Deluxe Delight rooms by famed Japanese design firm Super Potato and Suite varieties showcase elegance in true form.

We have recently opened our state-of-art business center with 15 seater and 8 seater meeting rooms to our patrons.

Being a leader in Food & Beverage offerings in Mumbai, we welcome you to savor the true Vivanta touch and personalized experience.

We look forward to welcoming you back soon.

Sincerely,

Anand Padmanabhan
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 3 December 2011

OK the Taj Palace gets the high fliers but service is poor for the average Joe. The President has a warmth that the Taj was known for. Best restaurants in the Taj Group in Mumbai are here. Thai Pavilion and the Konkan Cafe are well known and one of the oldest in town. The Trattoria is a great breakfast, lunch and late night dinner place. The rooms have a great view over the sea.

Room Tip: Get a room facing the sea
See more room tips
  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rudetraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnandPadmanabhan, Director of Sales at Vivanta by Taj - President, Mumbai, responded to this review, 5 December 2011
Dear Guest,

Greetings from Vivanta by Taj President Mumbai

Thank you very much for your kind comments on the hotel and we are most delighted to hear the same.

Vivanta by Taj President is a fully renovated hotel offering best in class accommodation and facilities to our esteemed guests. The designer Superior Charm rooms by famed American Designer Dave Dunphy and the Deluxe Delight rooms by famed Japanese design firm Super Potato and Suite varieties showcase elegance in true form.

We have recently opened our state-of-art business center with 15 seater and 8 seater meeting rooms to our patrons.

Being a leader in Food & Beverage offerings in Mumbai, we welcome you to savor the true Vivanta touch and personalized experience.

It is our constant endeavor to serve you better and we look forward to welcoming you back soon.

Sincerely,

Anand Padmanabhan
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 2 December 2011

... to a suite - where the curtains were remote-controlled. we got presents from the staff and super-speedy laundry. Their Thai restaurant is the only place I've been where the chef has come out to tell me that our choice of starter was a bit strange (he was absolutely right, and made us a different set of things - as well as what we'd ordered).

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StevieCofKX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnandPadmanabhan, Director of Sales at Vivanta by Taj - President, Mumbai, responded to this review, 5 December 2011
Dear Guest,

Greetings from Vivanta by Taj President Mumbai

Thank you very much for your kind comments on the hotel and we are most delighted to hear the same.

Vivanta by Taj President is a fully renovated hotel offering best in class accommodation and facilities to our esteemed guests. The designer Superior Charm rooms by famed American Designer Dave Dunphy and the Deluxe Delight rooms by famed Japanese design firm Super Potato and Suite varieties showcase elegance in true form.

We have recently opened our state-of-art business center with 15 seater and 8 seater meeting rooms to our patrons.

Being a leader in Food & Beverage offerings in Mumbai, we welcome you to savor the true Vivanta touch and personalized experience.

It is our constant endeavor to serve you better and we look forward to welcoming you back soon.

Sincerely,

Anand Padmanabhan
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, England
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 December 2011

I just stayed at the Taj President last week and was completely blown away by the service. I often complain that boutique hotels forget the classic comforts of a 5* yet this hotel proved me wrong. This hotel truly anticipated every need and did everything they could to please the guests. The facilities are great - clean room, electronic shutters, sound system, and cute details like a reminder to-do list at night, free DVD rentals and popcorn. And don't forget the massage chair and portable playstation in the hotel cars! I had a few problems with my room (A/C was noisy, no hot water) but these were fixed immediately and the hotel even offered me a suite for the inconvenience. I got food poisoning on my last day and the hotel manager left me a note asking if he could do anything, got me a doctor on the phone, and even had someone get me some medication. The spa, restaurant, IT, and checkout staff are all equally great. I truly recommend this place for a pleasant stay.

Room Tip: Ask for a room on a hight floor for views of the Bay.
See more room tips
  • Stayed November 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MichSL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnandPadmanabhan, Director of Sales at Vivanta by Taj - President, Mumbai, responded to this review, 3 December 2011
Dear Guest,

Greetings from Vivanta by Taj President Mumbai

We thank you very much for your kind comments and appreciate your continued support.

It is our constant endeavor to serve you better and we look forward to welcoming you back soon.

Sincerely,

Anand Padmanabhan
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kochi (Cochin), India
Level Contributor
44 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 28 November 2011

the first option on my trips to mumbai has always been this hotel, since my first visit here. the consistency in standard, promptness in service, surprises to guests, and of course the Taj standards in all aspects makes this hotel, one up among others. The cheerful presence and greetings by Mr Francis, an experienced hand in the restaurant, is just another example of the quality staff

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ramesh2712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AnandPadmanabhan, Director of Sales at Vivanta by Taj - President, Mumbai, responded to this review, 3 December 2011
Dear Guest,

Greetings from Vivanta by Taj President Mumbai

We thank you very much for your kind comments and appreciate your continued support.

It is our constant endeavor to serve you better and we look forward to welcoming you back soon.

Sincerely,

Anand Padmanabhan
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vivanta by Taj - President, Mumbai

Property: Vivanta by Taj - President, Mumbai
Address: 90 Cuffe Parade, Mumbai (Bombay) 400005, India
Phone Number:
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Romantic Hotel in Mumbai (Bombay)
#20 Business Hotel in Mumbai (Bombay)
#25 Luxury Hotel in Mumbai (Bombay)
#25 Spa Hotel in Mumbai (Bombay)
#33 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Vivanta by Taj - President, Mumbai 5*
Number of rooms: 287
Official Description (provided by the hotel):
Welcome to a brand new signature of hospitality at the Vivanta by Taj President Mumbai ... Where a day is not just another ordinary day filled with long stayed hours; but a day is a million moments bursting with surprises. Masters of corporate theater, 21st century princesses, bon vivants ... you can all discover a new signature in the way you travel for business or leisure. Vivanta by Taj President is a fully renovated hotel with contemporary Superior Charm Rooms by American designer Dave Dunphy, fashionable state of art Deluxe Delight Rooms by Japanese Design Studio Super Potato, Premium Indulgence Rooms with lounge facility, Deluxe Allure Suites and Premium Temptation Suites. The hotel offers free Wi Fi, with limited bandwidth. Whilst meeting your business purpose with a fully equipped Business Center, Meeting Rooms and WiFi access; tantalize your taste buds to world class cuisines at Trattoria - all day dining, Thai Pavilion - best Thai cuisine in Mumbai, The Konkan Cafe - western coastal cuisine, Sugar n Spice - take away Deli and the Wink Bar - rated as the best waterhole for high spirits. Reclaim yourself at the signature JIVA SPA and rejuvenate yourself at the Pool and the Fitness Center. Vivanta is truly designed keeping the en age traveler of today in mind ... Experience signature Vivanta hospitality ... Welcome to Vivanta by Taj President Mumbai !!! ... more   less 
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Also Known As:
Vivanta By Taj - President, Mumbai Hotel Mumbai (Bombay)
Taj Hotel Bombay
Taj Mahal Hotel
Taj Hotels
Taj President Bombay
Taj Bombay

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