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“Good hotel, not great”

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Vivanta by Taj - President, Mumbai
Ranked #29 of 452 Hotels in Mumbai (Bombay)
Certificate of Excellence
Reviewed 12 June 2014

I stayed 4 nights at the Vivanta by Taj, switched room for the last night to experience the sea side view which is a lot better than the other side...

Main feedback was that I think the hotel is understaffed and that the existing staff require more training. For example - The concierge could not direct me with any tourists sites in Mumbai.I am sure there is a list of what attractions are near the hotel but this was not given. At rcpetion it is worse as the staff was very busy every time I got there, results was that no one could help you and you simply had to come back at another time.Only two of the three lifts were working during y stay so this caused long waits in the lobby to get to you room (but I am sure this will be finished by beginning of July 2014)

Positives are - the staff do try and help when they have time! The Thai pavilion restaurant is really good. The pizza place is expensive and not so good.

The rooms are small but nicely decorated and comfortable. Wifi is not free.

Special mention to Dakshala "the inroom dinig lady" - she was always very helpful, friendly and assisting

Room Tip: Sea side view is way better
  • Stayed: June 2014, travelled on business
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    • Location
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Thank Waldorphian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBTPM, Director of Sales at Vivanta by Taj - President, Mumbai, responded to this reviewResponded 14 June 2014

Dear Guest,

Greetings from Vivanta by Taj President Mumbai

Thank you very much for your lovely feedback on your experiences with us and we appreciate your patronage very much.

We have noted your feedback of certain dis-comfort and we are taking corrective steps in these avenues.

Our stance towards delivering quality is of prime and rest assured, we shall ensure all personal care for the future

Sincerely,

Anand Padmanabhan
Director of Sales
Vivanta by Taj President Mumbai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (2,380)
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1,492 - 1,498 of 2,380 reviews

Reviewed 8 June 2014

The food in the restaurant is very good. You get German bread, deilicious juice and fruits. The rooms are in a very good condition. We enjoyed the bed. We slept very well. The staff is very helpful. The do a maximum security.

  • Stayed: July 2013, travelled as a couple
    • Value
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Thank Oberhausen2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBTPM, Director of Sales at Vivanta by Taj - President, Mumbai, responded to this reviewResponded 14 June 2014

Dear Guest,

Greetings from Vivanta by Taj President Mumbai

Thank you very much for your lovely feedback on your experiences with us and we appreciate your patronage very much.

VIVANTA aims at creative a perfect balance of work and relaxation for our guests with our offerings ranging from business attributes, relaxation Spa, signature cuisine offerings and high energy bar in a secure environment.

Our stance towards delivering quality is of prime and rest assured, we shall ensure all personal care for the future

Sincerely,

Anand Padmanabhan
Director of Sales
Vivanta by Taj President Mumbai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014

The service at the Taj was exceptional. All staff were courteous, friendly and helpful. The only downside, which is not actually a downside, was the constant security check every time you entered the hotel. It felt like we were back at the airport all over again. The restaurants were really good. We had drinks at the bar and the wait staff catered to our every need. As I have only non- alcholic beverages, they went out of their way to design special mocktails for me to blend in with the crowd. Really thoughtful of them.

Room Tip: Higher floors give you a glimpse of the bay.
  • Stayed: January 2014, travelled as a couple
    • Value
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Thank AshaMabeer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBTPM, Director of Sales at Vivanta by Taj - President, Mumbai, responded to this reviewResponded 14 June 2014

Dear Guest,

Greetings from Vivanta by Taj President Mumbai

Thank you very much for your lovely feedback on your experiences with us and we appreciate your patronage very much.

VIVANTA aims at creative a perfect balance of work and relaxation for our guests with our offerings ranging from business attributes, relaxation Spa, signature cuisine offerings and high energy bar in a secure environment.

So rightly accorded the status of "Food Capital Of SoBo" by discerning patrons like you; patronising our iconic restaurants.

Our stance towards delivering quality is of prime and rest assured, we shall ensure all personal care for the future

Sincerely,

Anand Padmanabhan
Director of Sales
Vivanta by Taj President Mumbai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

We stayed in this hotel for just one night prior to getting on a ship the following day. It seemed to be in a fairly quiet spot - well we couldn't hear traffic from our room on the 12th floor. We did an afternoon tour and having been picked up from the hotel didn't seem to have to go too far to see the sights. Not far from the beach either. The room was clean and some nice touches for ladies in the bathroom. the room was a little tired and could have done with some updating but generally okay. There are several restaurants to choose from to eat in of a night time. A lot of choice for breakfast in the morning. Staff all helpful and pleasant. Reception staff very good too.

Room Tip: We had a room on floor 12 - although a little tired it was perfectly okay.
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank marshatraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBTPM, Director of Sales at Vivanta by Taj - President, Mumbai, responded to this reviewResponded 14 June 2014

Dear Guest,

Greetings from Vivanta by Taj President Mumbai

Thank you very much for your lovely feedback on your experiences with us and we appreciate your patronage very much.

Our stance towards delivering quality is of prime and rest assured, we shall ensure all personal care for the future

Sincerely,

Anand Padmanabhan
Director of Sales
Vivanta by Taj President Mumbai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2014

I like this south Bombay hotel. It's been a landmark in the city for at least the last 2 decades (I first stayed there in 1993 and I still remember the croissant I had at the Italian 24h dining at 5.00 in the morning) and I keep coming. The service is good. The food is good. The location is good. The gym is good. The spa is good. The staff well trained. It is rare to be disappointed. The only 2 things that always bother me : the breakfast is sometimes not included in the basic rate and when you add it, it is a rip-off ; the wifi that is free in all the 5 star hotels all over the world is not and that's a real shame.

Room Tip: Ask for a renovated one
  • Stayed: May 2014, travelled solo
    • Value
    • Location
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Thank franckbart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBTPM, Director of Sales at Vivanta by Taj - President, Mumbai, responded to this reviewResponded 14 June 2014

Dear Guest,

Greetings from Vivanta by Taj President Mumbai

Thank you very much for your lovely feedback on your experiences with us and we appreciate your patronage very much.

We have noted your feedback and are happy to address the same as under -

1. Please do check on breakfast inclusive offers while you book with us or feel free to write to us for special offers, to suit your requirement.

2. WiFi being an outsourced service at the hotel invites a direct charge. We are working on introducing complimentary Wi Fi in the near future.

Our stance towards delivering quality is of prime and rest assured, we shall ensure all personal care for the future

Sincerely,

Anand Padmanabhan
Director of Sales
Vivanta by Taj President Mumbai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 May 2014

The hotel is iconic and situated in South Mumbai. The Coffee Shop is outstanding and Restaurant Konkan Kafe is World class with lot of choices in Menu. The In room dining experience is excellent and Order takers are very helpful to cater to specific choice.

Room Tip: Higher Floors have Sea View, which is good
  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Vipil2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBTPM, Director of Sales at Vivanta by Taj - President, Mumbai, responded to this reviewResponded 14 June 2014

Dear Guest,

Greetings from Vivanta by Taj President Mumbai

Thank you very much for your lovely feedback on your experiences with us and we appreciate your patronage very much.

VIVANTA aims at creative a perfect balance of work and relaxation for our guests with our offerings ranging from business attributes, relaxation Spa, signature cuisine offerings and high energy bar in a secure environment.

So rightly accorded the status of "Food Capital Of SoBo" by discerning patrons like you; patronising our iconic restaurants.

Our stance towards delivering quality is of prime and rest assured, we shall ensure all personal care for the future

Sincerely,

Anand Padmanabhan
Director of Sales
Vivanta by Taj President Mumbai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2014

Here are the positives
- They have top quality restaurants in the hotel - Trattoria is known to serve on the best pizzas, Thai Pavilion has long been acknowledged for its cuisine and there is another one that serves delightful south Indian cuisine.
- Its reasonably priced hotel
- Good connectivity to South Mumbai which happens to be a tourist hotspot

And the Opportunities
- The rooms are relatively smaller than the competition
- Also felt that the communication could have been better on the room type chosen
- No other USP that makes it stand out, i would rather shell out slightly more for superior customer service observed at other hotels


Conclusion: Overall I would say that its ideal for someone wanting to stay in 4 star & higher hotel in South Mumbai at a reasonable price. On the other hand someone willing to shell out for that category of hotel will also want superior price :)

  • Stayed: June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank pkppankaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VBTPM, Director of Sales at Vivanta by Taj - President, Mumbai, responded to this reviewResponded 14 June 2014

Dear Guest,

Greetings from Vivanta by Taj President Mumbai

Thank you very much for your lovely feedback on your experiences with us and we appreciate your patronage very much.

Our stance towards delivering quality is of prime and rest assured, we shall ensure all personal care for the future

Sincerely,

Anand Padmanabhan
Director of Sales
Vivanta by Taj President Mumbai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vivanta by Taj - President, Mumbai

Address: 90 Cuffe Parade, Mumbai (Bombay) 400005, India
Phone Number:
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#16 Romantic Hotel in Mumbai (Bombay)
#20 Business Hotel in Mumbai (Bombay)
#24 Spa Hotel in Mumbai (Bombay)
#25 Luxury Hotel in Mumbai (Bombay)
#33 Family Hotel in Mumbai (Bombay)
Price Range: £103 - £166 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Vivanta by Taj - President, Mumbai 5*
Number of rooms: 287
Official Description (provided by the hotel):
Welcome to a brand new signature of hospitality at the Vivanta by Taj President Mumbai ... Where a day is not just another ordinary day filled with long stayed hours; but a day is a million moments bursting with surprises. Masters of corporate theater, 21st century princesses, bon vivants ... you can all discover a new signature in the way you travel for business or leisure. Vivanta by Taj President is a fully renovated hotel with contemporary Superior Charm Rooms by American designer Dave Dunphy, fashionable state of art Deluxe Delight Rooms by Japanese Design Studio Super Potato, Premium Indulgence Rooms with lounge facility, Deluxe Allure Suites and Premium Temptation Suites. The hotel offers free Wi Fi, with limited bandwidth. Whilst meeting your business purpose with a fully equipped Business Center, Meeting Rooms and WiFi access; tantalize your taste buds to world class cuisines at Trattoria - all day dining, Thai Pavilion - best Thai cuisine in Mumbai, The Konkan Cafe - western coastal cuisine, Sugar n Spice - take away Deli and the Wink Bar - rated as the best waterhole for high spirits. Reclaim yourself at the signature JIVA SPA and rejuvenate yourself at the Pool and the Fitness Center. Vivanta is truly designed keeping the en age traveler of today in mind ... Experience signature Vivanta hospitality ... Welcome to Vivanta by Taj President Mumbai !!! ... more   less 
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Also Known As:
Vivanta By Taj - President, Mumbai Hotel Mumbai (Bombay)
Taj Hotel Bombay
Taj Hotels
Taj Bombay
Taj President Bombay
Taj Mahal Hotel

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