This review should be read in conjunction with my earlier reviews over the past 1 year to get a true picture. After my venting in the last review, the only thing that has significantly improved is the service level. This hotel has taken it to the highest level, and that too all around in all areas, from the time you alight out of the car to the time you check out. And it is a genuinely, warm and caring attitude, not the put on that one can see sometimes when the bosses have told the employees they have to smile! The other thing that has improved is that there are many more valets, specially during busy times, at the porch, and the regular ones start to recognize me after a day since I drive my own car.
Unfortunately, not much has been done about the other items: wifi, South Indian fare at breakfast, cramped breakfast area, plastic water bottles, seasonal fruits, cuppa tea etc. In fact, it was a joke to see waiters carrying chai and pakoras during breakfast. The so called 'masala chai' in the kettle comes from the ubiquitous tea / coffee machine that can now be found in all hotels in India. The 'chai' tastes of hot masala milk flavored with artificial cardamom flavor. There is no trace of any tea. This from the hotel that is part of the Tata Tea group! The pakoras were ice cold. Five star hotels should stay away from offering street foods since they just cannot get it right. Have you ever had chaat at the Sea Lounge?
I was very pleasantly surprised to find jars full of almonds and apricots, and no they were not part of the mini bar! The devil (or God) is in the detail. So here, you will find the spare toilet paper all gift wrapped with a ribbon, flower petals every where, towels shaped into cute little animals, lemon wedges served all properly dressed in muslin cloth and bow tied and many other such little touches that please the heart and separates a good hotel from the also ran.
My friend , the GM, makes a plea on the hotel channel for suggestions to make the hotel more green. But he is unwilling to start with the biggest 'non green' item staring at every one all over the hotel, the plastic water bottle.
This is a very good value hotel if you can snag a rate of below Rs. 6,000 inclusive of breakfast.
And lastly, Mr. Anand Padmanabhan please spare yourself the trouble of responding to this review with the typical jargonistic response. If you are unable or unwilling to respond specifically to issues listed here, I would rather discuss them with my friend Pankaj Sampat when we next chat.
- Official Description (provided by the hotel):
- Welcome to a brand new signature of hospitality at the Vivanta by Taj President Mumbai ... Where a day is not just another ordinary day filled with long stayed hours; but a day is a million moments bursting with surprises. Masters of corporate theater, 21st century princesses, bon vivants ... you can all discover a new signature in the way you travel for business or leisure. Vivanta by Taj President is a fully renovated hotel with contemporary Superior Charm Rooms by American designer Dave Dunphy, fashionable state of art Deluxe Delight Rooms by Japanese Design Studio Super Potato, Premium Indulgence Rooms with lounge facility, Deluxe Allure Suites and Premium Temptation Suites. The hotel offers free Wi Fi, with limited bandwidth. Whilst meeting your business purpose with a fully equipped Business Center, Meeting Rooms and WiFi access; tantalize your taste buds to world class cuisines at Trattoria - all day dining, Thai Pavilion - best Thai cuisine in Mumbai, The Konkan Cafe - western coastal cuisine, Sugar n Spice - take away Deli and the Wink Bar - rated as the best waterhole for high spirits. Reclaim yourself at the signature JIVA SPA and rejuvenate yourself at the Pool and the Fitness Center. Vivanta is truly designed keeping the en age traveler of today in mind ... Experience signature Vivanta hospitality ... Welcome to Vivanta by Taj President Mumbai !!! ... more less
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- Also Known As:
- Vivanta By Taj - President, Mumbai Hotel Mumbai (Bombay)
- Taj Hotel Bombay
- Taj Mahal Hotel
- Taj Hotels
- Taj President Bombay
- Taj Bombay