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“A very busy hotel with an inconsistent service”
Review of Vits Hotel

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Vits Hotel
Ranked #54 of 465 Hotels in Mumbai
Reviewed 12 June 2014

I have stayed here a couple of times. The hotel has everything but still some things seem amiss. The rooms vary and often have an inert smell which I found to be a bit disturbing. I didn't get a room with a bathtub.

The food in the breakfast platter is varied and wont bore you like many hotels.

They have a swimming pool is very nice.

I found the hotel to be very busy and noisy and that was a turn off.

  • Stayed: April 2014, travelled on business
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Thank Subho M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VITSHotel, General Manager at Vits Hotel, responded to this reviewResponded 14 June 2014

Dear Mr. SubhajitRoyChowdhury,

Thank you for your recent stay at The Vits Hotel, Mumbai and for your valuable feedback. I regret the inconvenience caused to you during your stay.I would like to reassure you that every possible measure will be taken to ensure that the issues highlighted in your feedback are effectively addressed, we remain committed to providing our guests with world class hospitality and service which is best in class.

Your feedback on the Hotel rooms response is noted & briefed the team.

We hope to get another opportunity to meet your expectations. The entire team of The Vits Hotel, Mumbai looks forward to welcome you back and offering you a perfect stay.

Warm Regards

Joseph Jacob
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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720 - 726 of 1,130 reviews

Reviewed 11 June 2014

Although it was official trip, I liked the hotel very much given the fact it was close to my work place. It is very near to international hotel and new metro station. I felt very comfortable with great service by 2 champions 1. House keeping who use to clean my room and make it look good 2. Mr John from F&B for spdcially taking of my food during my illness. Staff during b'fast were excellent in service. Pool side ambience is fantastic to enjoy your meal. There are quite good restaurants outside the hotel giving you good choice of food.

I am completely satisfied with the service provided by staff. Thanks to them for making my stay pleasant.

  • Stayed: May 2014
    • Value
    • Location
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Thank RajeevSr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VITSHotel, General Manager at Vits Hotel, responded to this reviewResponded 12 June 2014

Dear Mr. R-Singapore,

Thank you indeed for staying and sharing your experience with us and providing us with the detailed feedback.

We are glad that you had an extremely pleasing experience at our hotel. Your positive comments regarding our Location, Hotel, Breakfast, Poolside, Staff & Housekeeping Service response is sincerely appreciated.

Once again, we thank you for your feedback. We hope to get more opportunity to meet your expectations till your stay with us. The entire team of The Vits Hotel, Mumbai looks forward to offer you a perfect stay.

Warm regards,

Joseph Jacob
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2014

This was my third visit in one and a half year. Main attraction is competetive price and off course good service. Check in , room like always given a higher room then booked one.Food is always taken as room service but breakfast spread is excellent. Their location and ambeince of rest. is also unique and charming. A small hindrance faced for the first time that female guests are not allowed in room. They have complementary pick up and drop at airport that is excellent.

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank JSS71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VITSHotel, General Manager at Vits Hotel, responded to this reviewResponded 12 June 2014

Dear Mr. JSS71,

Thank you indeed for staying and sharing your experience with us and providing us with the detailed feedback.

We are glad that you had an extremely pleasing experience at our hotel. Your positive comments regarding our Location, food, breakfast, rooms & Service response is sincerely appreciated.

Once again, we thank you for your feedback. We hope to get more opportunity to meet your expectations till your stay with us. The entire team of The Vits Hotel, Mumbai looks forward to offer you a perfect stay.

Warm regards,

Joseph Jacob
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

I booked this hotel through net for a day and checked in on 4 june 14. Location of the hotel is really good particularly for the people who wants stay close to airport. During regular traffic hours it takes 20 min to reach hotel from airport. It is a good property with almost all facilities like pool, gym & spa as well . Rooms are good with reasonable amenities. Toilet of the rooms can be little better and should be maintained properly . Pool side restaurant serves good buffet dinner with nice view.
Free of cost pick up & drop facility is provided by hotel.
Value for money, I can say that.

Room Tip: Inside Pool Facing rooms are quiet & With good view
See more room tips
  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank TAlok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VITSHotel, General Manager at Vits Hotel, responded to this reviewResponded 12 June 2014

Dear Mr. TAlok,

Thank you indeed for staying and sharing your experience with us and providing us with the detailed feedback.

We are glad that you had an extremely pleasing experience at our hotel. Your positive comments regarding our Location, Rooms, Poolside restaurant, Spa & Gym Service response is sincerely appreciated.

Once again, we thank you for your feedback. We hope to get more opportunity to meet your expectations till your stay with us. The entire team of The Vits Hotel, Mumbai looks forward to offer you a perfect stay.

Warm regards,

Joseph Jacob
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

Located At Andheri east, it is damn close to the new airport and lessens the travel time. The hotel looks old and is showing signs of aging.....The swimming pool in the bang center of the coffee shop looks odd. Decent room service staff however the front office staff needs to be more efficient.One should try the vada Pav in the restaurant next to the hotel , needn't travel to Juhu for that..

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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1  Thank shailkhanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VITSHotel, General Manager at Vits Hotel, responded to this reviewResponded 9 June 2014

Dear Mr. Shailkhanna,

Thank you for your recent stay at The Vits Hotel, Mumbai and for your valuable feedback. I regret the inconvenience caused to you during your stay.I would like to reassure you that every possible measure will be taken to ensure that the issues highlighted in your feedback are effectively addressed, we remain committed to providing our guests with world class hospitality and service which is best in class.

Your feedback on the Hotel rooms & the Reception Staff response is noted & briefed the team.

We hope to get another opportunity to meet your expectations. The entire team of The Vits Hotel, Mumbai looks forward to welcome you back and offering you a perfect stay.

Warm Regards

Joseph Jacob
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2014

Located in Andheri East it is a great place for people flying in and out from Mumbai. But far from all the monuments in southern Colaba. So if you don´t use Mumbai Local Train it is gonna take you ages in traffic! Hotel itself looks pretty new and classy and service is great! As I visited this hotel during the Diwali celebration everything was decorated with flowers and all people around were smiling. There is also swimming pool right inside an open space in the hotel. You can sit around the pool in this open area and be enjoying diverse breakfast as it is also a restaurant place (separated rooms are available too but AC is extremely strong there). I liked seeing people relaxing in the pool while going up in the lift also as the lift is half glassy. Rooms were clean and VERY spacious with modern equipment and nicely decorated. Everything into the details but practical as well. The only thing which annoyed me was the view from my window. I could see right inside an open area with the pool so when there was some entertaining program like karaoke going on I could hear everything.

  • Stayed: October 2013, travelled on business
    • Value
    • Rooms
    • Service
Thank majzitka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VITSHotel, General Manager at Vits Hotel, responded to this reviewResponded 9 June 2014

Dear Ms. Majzitka,

Thank you indeed for staying and sharing your experience with us and providing us with the detailed feedback.

We are glad that you had an extremely pleasing experience at our hotel. Your positive comments regarding our Location, Hotel, Poolside, Rooms & Service response is sincerely appreciated.

Once again, we thank you for your feedback. We hope to get more opportunity to meet your expectations till your stay with us. The entire team of The Vits Hotel, Mumbai looks forward to offer you a perfect stay.

Warm regards,

Joseph Jacob
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2014 via mobile

Checked In 14 May.... Writing while staying there.
I will be here for another 1 week to complete my 3 wks stay in Andheri.

Pleasant stay and good location. Proximity with office was one of the factor to select this.

....will keep updating review

Stayed: May 2014, travelled on business
1  Thank Rajeev S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VITSHotel, General Manager at Vits Hotel, responded to this reviewResponded 26 May 2014

Dear Mr. Rajeev S,

Thank you indeed for staying and sharing your experience with us and providing us with the detailed feedback.

We are glad that you had an extremely pleasing experience at our hotel. Your positive comments regarding our location & pleasant stay response is sincerely appreciated.

Once again, we thank you for your feedback. We hope to get more opportunity to meet your expectations till your stay with us. The entire team of The Vits Hotel, Mumbai looks forward to offer you a perfect stay.

Warm regards,

Joseph Jacob
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vits Hotel

Address: Andheri Kurla Road, Mumbai 400059, India
Region: India > Maharashtra > Mumbai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#37 Spa Hotel in Mumbai
#42 Luxury Hotel in Mumbai
Price Range: £58 - £164 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vits Hotel 4*
Number of rooms: 190
Official Description (provided by the hotel):
Featuring 190 rooms in three categories: suites, deluxe, and standard, VITS Luxury Business Hotel - Mumbai, is continuously ranked one of the best hotels in the city. It has 11 banquets, two restaurants, and several state-of-the-art facilities such as a well-equipped gym. Situated just 10 minutes away from the Chhatrapati Shivaji International Airport, it is your best bet when it comes to hosting your meetings, clients, and seminars. The first hotel under the flagship of Luxury Business Hotels by KHIL, this Mumbai hotel is nothing short of a top-notch business center. ... more   less 
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Also Known As:
Vits Hotels Mumbai

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