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“Re review about VITS !!”
Review of Vits Hotel

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Vits Hotel
Ranked #52 of 485 Hotels in Mumbai
Reviewed 24 August 2014

last time I had written about VITS .I am happy to note that hotel management has taken the inputs seriously and has really tried to improve .I am back to staying at VITS and recommend other business travelers .

  • Stayed: July 2014, travelled on business
    • Value
    • Rooms
    • Service
Thank Pramodjal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VITSHotel, General Manager at Vits Hotel, responded to this reviewResponded 30 August 2014

Dear Mr.Pramodjal,

Thank you indeed for staying and sharing your experience with us and providing us with the detailed feedback.

We are glad that you had an extremely pleasing experience at our hotel. Your positive comments regarding our Hotel & Hotel Staff & recommendation response is sincerely appreciated.

Once again, we thank you for your feedback. We hope to get more opportunity to meet your expectations till your stay with us. The entire team of The Vits Hotel, Mumbai looks forward to offer you a perfect stay.

Warm regards,

Joseph Jacob
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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722 - 728 of 1,150 reviews

Reviewed 24 August 2014 via mobile

I ve checked in in VITS hotel in Andheri.it use to be the best now it's gone for toss.i would never recomend this even for joke.

Rooms were very old renovation required.
Communication with staffs Zero.
Food hopeless.lile order for pasta it will come with tomato ketchup.
Garlic bread will come like a chilly cheese toast.
Paneer tikka with mint chutney (mint water)...
Breakfast with was a was like lemon juice.
Duty managers are not cooperative all were so rude that ur issues can never get solved.

Next time in mumbai mover goto...

Stayed: August 2014, travelled on business
Thank Gopal I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VITSHotel, General Manager at Vits Hotel, responded to this reviewResponded 30 August 2014

Dear Mr. Gopal I,

Thank you for your recent stay at The Vits Hotel, Mumbai and for your valuable feedback. I regret the inconvenience caused to you during your stay.I would like to reassure you that every possible measure will be taken to ensure that the issues highlighted in your feedback are effectively addressed, we remain committed to providing our guests with world class hospitality and service which is best in class.

Your Comments regarding Rooms, Staff, Food & Breakfast response is noted & briefed the team.

We hope to get another opportunity to meet your expectations. The entire team of The Vits Hotel, Mumbai looks forward to welcome you back and offering you a perfect stay.

Warm Regards

Joseph Jacob
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2014

For a four-star hotel, this is a pretty run-down/seedy looking hotel. The rooms are dark and depressing and not maintained well. Several wall outlets (plug points) were removed and the wires are hanging there. The door to the bathroom in our suite was swollen due to the dampness (well, it's Mumbai - when is it not damp?) and so had to pulled or pushed hard, thus waking up the other occupant(s) of the room. Speaking of waking people up, it is impossible to operate the lights with contraption they have! I am a techie at heart. but I just couldn't figure it out, so I ended up turning all the lights or the wrong lights or...

They charged us for a third person, but never gave us an extra bed. The couch was very uncomfortable! Also, we definitely smelled cigarettes on that floor even though it was supposed to be a non-smoking floor (perhaps some errant guest, but they need to check often and stop such behavior).

We ordered food in the room and it arrived cold - even the hot chocolate was cold! In the restaurant, the food was very average or worse. I asked for Gumbo and got (thin) Tomato Soup. When I complained, they took it inside, added some beans and brought it back! The Caesar Salad was soggy and had too much dressing.

On the positive side, the staff were friendly and helpful. And it is very close to the Airport. On the first trip at 12:30am the streets were empty so it took us less than 10 minutes. At 8:30am the same morning it took us half an hour.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank AnilGupte
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VITSHotel, General Manager at Vits Hotel, responded to this reviewResponded 30 August 2014

Dear Mr. AnilGupte,

Thank you for your recent stay at The Vits Hotel, Mumbai and for your valuable feedback. I regret the inconvenience caused to you during your stay.I would like to reassure you that every possible measure will be taken to ensure that the issues highlighted in your feedback are effectively addressed, we remain committed to providing our guests with world class hospitality and service which is best in class.

Your Comments regarding Rooms, Housekeeping, Engineering, food & reception staff response is noted & briefed the team.

We hope to get another opportunity to meet your expectations. The entire team of The Vits Hotel, Mumbai looks forward to welcome you back and offering you a perfect stay.

Warm Regards

Joseph Jacob
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

Perfect location from International Airport
Domestic airport is also at 20 min. drive
Good friendly staff
Breakfast was nice.
Sound sleep
Rooms are cosy
Few bank ATM centers are nearby making it easy for money transaction

Room Tip: Definitely very convenient for transit travellers (international airport)
See more room tips
  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank RajeshS365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VITSHotel, General Manager at Vits Hotel, responded to this reviewResponded 21 August 2014

Dear Mr.Rajesh S,

Thank you indeed for staying and sharing your experience with us and providing us with the detailed feedback.

We are glad that you had an extremely pleasing experience at our hotel. Your positive comments regarding our Rooms, Breakfast, Location & Staff response is sincerely appreciated.

Once again, we thank you for your feedback. We hope to get more opportunity to meet your expectations till your stay with us. The entire team of The Vits Hotel, Mumbai looks forward to offer you a perfect stay.

Warm regards,

Joseph Jacob
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014

This hotel is quite near to the airport and they provide a complimentary airport pick up and drop that works efficiently. It used to be a nice hotel with efficient staff and courteous service, but is loosing its charm.
The rooms are not maintained well. Carpet stinks and its a suffocating stay inside, even in the deluxe rooms. Water drips from HVAC system in the aisles. Electric switch boards are kept open and comes off when a plug is pulled out. Bath fittings are in pathetic condition. Overall the building is in a very run down condition.
Staff efficiency is poor and lacks training.
The housekeeping is bad. Not enough towels are placed, and had to ask for it.
The food quality is average and the breakfast menu is rudimentary.
Overall it was a disappointing stay, there can be better ones found in the vicinity for the same price.

  • Stayed: July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Thank SHANAVAS B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VITSHotel, General Manager at Vits Hotel, responded to this reviewResponded 21 August 2014

Dear Mr. Shanavas B,

Thank you for your recent stay at The Vits Hotel, Mumbai and for your valuable feedback. I regret the inconvenience caused to you during your stay.I would like to reassure you that every possible measure will be taken to ensure that the issues highlighted in your feedback are effectively addressed, we remain committed to providing our guests with world class hospitality and service which is best in class. We thank you for your positive comments regarding the Hotel.

Your Comments regarding Rooms, Housekeeping, Food & Engineering response is noted & briefed the team.

We hope to get another opportunity to meet your expectations. The entire team of The Vits Hotel, Mumbai looks forward to welcome you back and offering you a perfect stay.

Warm Regards

Joseph Jacob
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2014

The location is very near to the airport and best if one is on transit, the staff are friendly and the rooms are pretty good. The breakfast was of very poor quality and taste, very disappointing as the food did not match the class of hotel. The location is bit far from the city centre and requires lots of traveling of one has work / shopping in the city malls. Overall ok but food factor seriously needs to be reconsidered.

Room Tip: Some rooms face the slum, it's fine if one just needs to sleep otherwise find one that does not...
See more room tips
  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Maxx703
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VITSHotel, General Manager at Vits Hotel, responded to this reviewResponded 21 August 2014

Dear Mr.Maxx703,

Thank you indeed for staying and sharing your experience with us and providing us with the detailed feedback.

We are glad that you had an extremely pleasing experience at our hotel. Your positive comments regarding our rooms, location, breakfast & staff response is sincerely appreciated.

Once again, we thank you for your feedback. We hope to get more opportunity to meet your expectations till your stay with us. The entire team of The Vits Hotel, Mumbai looks forward to offer you a perfect stay.

Warm regards,

Joseph Jacob
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014

Stayed with my Swiss friend in July.it was a total disappointment .We were first given smoking room then shifted, the toilets were not clean and the floor carpets were shabby and needed replacement, my friends room smelt of fumigation.
I had good experience earlier . The location is convenient is the only plus point.
Will not like to return unless the hotel improves.

Stayed: July 2014, travelled on business
Thank Sudhir D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VITSHotel, General Manager at Vits Hotel, responded to this reviewResponded 4 August 2014

Dear Mr. Sudhir D,

Thank you for your recent stay at The Vits Hotel, Mumbai and for your valuable feedback. I regret the inconvenience caused to you during your stay.I would like to reassure you that every possible measure will be taken to ensure that the issues highlighted in your feedback are effectively addressed, we remain committed to providing our guests with world class hospitality and service which is best in class.

Your Comments regarding Rooms & Cleanliness response is noted & briefed the team.

We hope to get another opportunity to meet your expectations. The entire team of The Vits Hotel, Mumbai looks forward to welcome you back and offering you a perfect stay.

Warm Regards

Joseph Jacob
Deputy General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Vits Hotel

Address: Andheri Kurla Road, Mumbai 400059, India
Region: India > Maharashtra > Mumbai
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#37 Spa Hotel in Mumbai
#41 Luxury Hotel in Mumbai
Price Range: £51 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Vits Hotel 4*
Number of rooms: 190
Official Description (provided by the hotel):
Featuring 190 rooms in three categories: suites, deluxe, and standard, VITS Luxury Business Hotel - Mumbai, is continuously ranked one of the best hotels in the city. It has 11 banquets, two restaurants, and several state-of-the-art facilities such as a well-equipped gym. Situated just 10 minutes away from the Chhatrapati Shivaji International Airport, it is your best bet when it comes to hosting your meetings, clients, and seminars. The first hotel under the flagship of Luxury Business Hotels by KHIL, this Mumbai hotel is nothing short of a top-notch business center. ... more   less 
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Also Known As:
Vits Hotels Mumbai

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