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“Airport hotel with friendly staff” 5 of 5 bubbles
Review of Hyatt Regency Mumbai

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Hyatt Regency Mumbai
Ranked #15 of 440 Hotels in Mumbai (Bombay)
Certificate of Excellence
Washington DC, District of Columbia
Level Contributor
37 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Airport hotel with friendly staff”
5 of 5 bubbles Reviewed 13 October 2012

Stayed here for business in October. Hotel offered hotel transfer to/from airport. Breakfast is complementary. For a few Rs more I upgraded to Regency Club which included free wi-fi, access to club, and the other perks of the club (evening cocktails for ex). I tried the spa for a pedicure and would recommend foreign travelers to bypass this experience as it is not worth the money. The facility is ill-equipped for nail services. The gym was great and had a nice view of pool...and the ongoing construction nearby. Overall pleasant stayed made more enjoyable by white glove service of the entire staff.

Room Tip: I requested room at back of hotel so the street noise was muted but not by much. Surrounding area is...
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  • Stayed October 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Margaret F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_RegencyMumbai, General Manager at Hyatt Regency Mumbai, responded to this review, 14 November 2012
Dear Valued Reviewer,

Greetings from Hyatt Regency Mumbai!

Thank you for taking the time to share with us feedback about your recent visit. We are happy to learn that you found our staff friendly. Also we are happy to share that we are now one of the few hotels in the city offering the highest internet speed of 50 mbps. We regret the inconvenience caused at the spa and would like to inform you that we have introduced new salon services that will definitely be an encompassing experience.

Looking forward to welcoming you back soon.

Best Regards,
Aseem Kapoor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (253)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
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  • Thai first
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  • Any
English first
Calgary
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 12 October 2012

Excellent location in Mumbai as long as you don't need to travel downtown. Near the airport, good airport pick-up and drop off service. The rooms are great the the view is pathetic. Two huge multistory complexes are coming near right next door, after which the privacy of the guest will be at question (specially in the pool area). Excellent security at the hotel. The buffet brunch/lunch at the lobby level is excellent.Breakfast at the club level is so so. You need to pay Rs. 400 extra if you want to avail the b'fast at the lobby level (which has more options) though I was staying in their club level room (which is any way expensive)

  • Stayed September 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Sap B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_RegencyMumbai, General Manager at Hyatt Regency Mumbai, responded to this review, 14 November 2012
Dear Valued Reviewer,

Greetings from Hyatt Regency Mumbai!

Thank you for your feedback, we are happy to know that you found the hotel's location convenient. We are also located in close proximity to the business hub of Andheri- Kurla road and the area all around is developing, hence the construction. The hotel endeavours to create a safe and memorable for all who visit us and we are happy to learn that you found our security excellent.

Looking forward to welcoming you soon.

Best Regards,
Aseem Kapoor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
59 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 5 October 2012

Convenient as it is essentially an airport hotel. They offer free pick up and drop off service which comes handy and stress-free espeically for foreign traveller.

It is what you would expect for an international hotel chain, it didn't disappoint the Hyatt brand. Staff friendly and helpful. Room spacious and clean. The toilet is interesting. There is no physical barrier between the shower area and the sink and loo, if you are not careful you can cause a havoc of water splashing all around.

I had the luxury to enjoy a slow breakfast before my flight. It was a very very enjoyable breakfast with great selection of food, indian or international.

  • Stayed April 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JerryMJT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_RegencyMumbai, General Manager at Hyatt Regency Mumbai, responded to this review, 14 November 2012
Dear Valued Reviewer,

Greetings from Hyatt Regency Mumbai!

Thank you for taking the time to share with us the experience about your recent visit. We are happy to learn that you enjoyed the breakfast and that you found our staff friendly and helpful. Your feedback has been shared with the teams, looking forward to welcoming you back soon.

Best Regards,
Aseem Kapoor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Delhi
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
2 of 5 bubbles Reviewed 29 September 2012

Its sister hotel, the Grand Hyatt, is much nicer. Just got back from a disappointing two night stay for business. The first night, my room overlooked the highway. Poor soundproofing meant no sleep - I heard the traffic as well as the conversations in the rooms next to mine, The room also smelled bad - like burnt synthetic fibres. When I complained, the housekeeping staff was kind enough to first spray the carpet, then remove it altogether. They also brought in a diffuser to help with the smell. That was kind of them. The second night, they proactively insisted on changing me to a quieter room. That was an improvement. But this hotel lacks charm. Lacks views. Lacks attention to detail (missing toiletries, brusque check in). Service was fine. Almost effusive. But, not a place I'd want to stay in again.

Room Tip: Avoid rooms facing the highway. Very loud!
See more room tips
  • Stayed September 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank shafi_saxena
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRMumbai, General Manager at Hyatt Regency Mumbai, responded to this review, 1 October 2012
Dear Valued Reviewer,

Greetings from Hyatt Regency Mumbai!

Thank you for taking the time to share with us about your recent visit to our hotel, feedback such as yours helps us to serve you better. We regret the inconvenience caused, it is unlike the high standards of service we endeavour to maintain. I have discussed your comments with the concerned departments to ensure convenient stay for all. We do hope you will allow us an opportunity of welcoming you back soon.

Best Regards,
Aseem Kapoor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cardiff, United Kingdom
Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 20 September 2012

Very good hotel with excellent service about 5 minutes from Mumbai airport. From booking to check out, all the staff that I dealt with were extremely professional with a big smile and eager to help and serve.
Spacious room with all the amenities you would expect. I had the buffet dinner which offered a great selection of tasty food.
Even if this was my first time at this hotel, many staff knew my name and greeted me by saying my name which I thought was extremely professional and made you feel welcome. It was my birthday during my stay and they brought me a cake, biscuits and flowers in my room which was a lovely gesture.
I did not have time to use the pool but it looked very inviting.
An excellent hotel

  • Stayed September 2012, travelled on business
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank theoCardiff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRMumbai, General Manager at Hyatt Regency Mumbai, responded to this review, 21 September 2012
Dear Valued Reviewer,

Greetings from Hyatt Regency Mumbai!

Thank you for taking the time to share with us about the recent visit to our hotel. We endeavour to provide authentic hospitality and create memorable moments for all who stay with us. We are happy to learn that you found our hotel excellent. You motivational feedback has been shared with our teams and they are inspired to continue giving their very best daily.

We do hope to welcome you soon.

Best Regards,
Aseem Kapoor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level Contributor
100 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 bubbles Reviewed 14 September 2012

I stayed in this hotel for an SPE convention and it was very nice. The room is very spacious and clean. The gym was excellent with great steam and dry saunas. And the hotel is close to the airport so it is very convenient. I still prefer the Leela but this is a nice alternative.

Room Tip: Get a club lounge room. They are very spacious and quiet.
See more room tips
  • Stayed September 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Jbramlett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRMumbai, General Manager at Hyatt Regency Mumbai, responded to this review, 17 September 2012
Dear Valued Reviewer,

Greetings from Hyatt Regency Mumbai!

We appreciate you taking the time to share with us about your recent visit to our hotel, it helps us serve you better. We are happy to learn that you enjoyed our steam and sauna facilities and yes we are about 5 minutes away from the international airport during non-peak hours. It was a pleasure having you over, we do hope you will allow us an opportunity to welcome you back again.

Best Regards,
Aseem Kapoor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 11 September 2012

Stayed for two nights for work. The room was modern though I tend to prefer the classic look. A good size and comfortable, unfortunately and surprisingly the floor was a little dusty. The glass restaurant offers an excellent breakfast brunch, whereas the bar upstairs is downright terrible: the staff couldn't make a proper mixed drink and the draft beer, despite being a fresh keg, was flat. In general the staff is polite and always available. My one complaint in this area is that I arrived at 1:30 in the morning, exhausted from a long flight, and the person showing me to my room nonetheless pressed me about becoming a Hyatt club member when the only club I was thinking of joining was one made up in my dreams. The ride from the airport is close, and there is a hotel car service that was handy. Some colleagues did complain that they had to wait at the airport for the car to arrive, but my own transportation was luckily hassle-free.

  • Stayed August 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank CasualDebris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HRMumbai, General Manager at Hyatt Regency Mumbai, responded to this review, 17 September 2012
Dear Valued Reviewer,

Greetings from Hyatt Regency Mumbai!

We appreciate you taking the time to share with us the experience about your recent visit. We are happy to learn that your liked our buffet breakfast at Glasshouse. We were disappointed to hear that you did not enjoy your time at The Bar, we have shared your feedback with those concerned and have scheduled the necessary trainings. With comments such as yours it helps us to serve you better. Also with regard to your check in please accept our apologies for the inconvenience caused, it was not our intention. We do hope you will allow us an opportunity to welcome you back soon.

Best Regards,
Aseem Kapoor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hyatt Regency Mumbai

Property: Hyatt Regency Mumbai
Address: Sahar Airport Road | Andheri East, Mumbai (Bombay) 400099, India
Phone Number:
Region: India > Maharashtra > Mumbai (Bombay) > Vile Parle East
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Mumbai (Bombay)
#14 Spa Hotel in Mumbai (Bombay)
#15 Luxury Hotel in Mumbai (Bombay)
#16 Business Hotel in Mumbai (Bombay)
#16 Family Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hyatt Regency Mumbai 5*
Number of rooms: 401
Official Description (provided by the hotel):
Hyatt Regency Mumbai is the city's premier gateway hotel, offering a contemporary and stylish hotel experience. Located a kilometre from the international airport and less than 15 minutes from the domestic terminals, the hotel provides easy access to the rapidly growing business, shopping and commercial centres of North Mumbai. The location enables us to design a range of carefully crafted facilities and services to address the increasingly sophisticated needs of domestic and international business travelers, along with corporate meeting organizers and decision-makers. ... more   less 
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Also Known As:
Hyatt Regency Mumbai Hotel Mumbai (Bombay)
Hyatt Regency Hotel Mumbai
Grant Hyatt Mumbai

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