We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Slow reception”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Hyatt Regency Mumbai
Ranked #15 of 489 Hotels in Mumbai
Certificate of Excellence
Reviewed 30 August 2014

I've stayed here on 3 different occasions and each time the reception both for check in but especially for check out has been really slow, if heading to the airport I would suggest heading down at least 30 minutes early to check out.
The Hyatt club lounge is fantastic a decent variety and friendly helpful staff. The room service is quick and the food tasty. The buffet breakfast is amazing so much variety you don't know where to start, although the wait staff are very slow and even when there was hardly anyone in the restaurant they forgot our drink orders.
The rooms are nice especially the rooms over looking the pool area.
Location wise it's fantastic, a minute from the International airport and 10 minutes to domestic.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Service
Thank Ricaaaa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_RegencyMumbai, General Manager at Hyatt Regency Mumbai, responded to this reviewResponded 5 September 2014

Dear Valuable Reviewer,

Greetings from Hyatt Regency Mumbai!

Thank you for your review it always helps us serve you better. We have made a note for your feedback and deeply regret any inconvenience caused to you during your stay and assure you it is otherwise unlike the high standards of service we endeavor to maintain. However it does give us immense joy in knowing that you enjoyed our offerings at the club lounge, our buffet breakfast, and room service.

We thank you for your recommendation and sincerely look forward to your next visit.

Best Regards
Eric Weber

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (2,034)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,248 - 1,254 of 2,034 reviews

Reviewed 30 August 2014

Stayed for 3 nights. I thought rooms were not that great... furniture needs some up gradation... otherwise found all good. Spacious lobby... Check in and check out smooth... Very helpful staff... food... breakfast / Lunch ... elaborate laid out buffet ... however, could not trigger my taste bud.

Overall good stay.

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Service
Thank Biswajitdev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_RegencyMumbai, General Manager at Hyatt Regency Mumbai, responded to this reviewResponded 4 September 2014

Dear Valuable Reviewer,

Greetings from Hyatt Regency Mumbai!

Thank you for your review it always helps us serve you better. We have made a note for your feedback and deeply regret any inconvenience caused to you during your stay and assure you it is otherwise unlike the high standards of service we endeavor to maintain. Your feedback with respect to the upgrade of our furniture and buffet offerings will be shared with the concerned departments.

We sincerely hope you give us the opportunity to serve you again and wow you with our authentic Hyatt hospitality.

Best Regards
Eric Weber

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 August 2014

Loved the stay. Staff is awesome. Had zero problems during the stay. Hotel's beautiful. Brilliant location. Everything's just totally fine. Totally met my expectations.

The 'problem': I've read reviewers before me writing this but since the management hasn't really responded or took steps as i experienced during my stay; Let me put it this way: Not offering free Wi-Fi doesn't match HYATT's standards. It was absurd for me to see that HYATT has Wi-Fi "packages."

Oh and, food from Stax (their italian restaurant) isn't really that good. ITC Maratha has good restaurants and is nearby so one can go there as I was thinking of doing, but then I was lazy and ordered food in the room from Stax. (Check Zomato ratings of restaurants in HYATT Regency and those in ITC Maratha and you'll get an idea of what I'm talking about.)

For the management: You need to do some more work on food. A little bit. :)

Thanks.

Room Tip: Airport-facing room. Brilliant!
See more room tips
  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank BabarLalit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_RegencyMumbai, General Manager at Hyatt Regency Mumbai, responded to this reviewResponded 4 September 2014

Dear Valuable Reviewer,

Greetings from Hyatt Regency Mumbai!

Thank you for choosing to stay with us at Hyatt Regency Mumbai and for sharing your detailed stay experience here on TripAdvisor. It gives us immense pleasure in knowing that we managed to live up to your expectations and you had a comfortable stay with us. We have made a note of your feedback with respect to our F&B offerings and will share the same with our concerned department. It is our constant endeavor to provide authentic hospitality to all our discerning guests and we definitely look forward to your next visit.

Best Regards
Eric Weber

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2014

Today hospitality is rarely a matter of protection and survival, and is more associated with etiquette and entertainment. However, it still involves showing respect for one's guests, providing for their needs, and treating them as equals.It was a two weeks of journey to India. We've been to Kerala, Tamilnadu. We choose Hyatt because its very close to the international airport. I stayed in many Hyatt's before but this experience was very exciting and felt me emotional. Security and staff are very courteous.We had a food in their Italian restaurant, my wife and me had glass of Indian white wine and food was delicious. My special thanks to Ganga for his recommendation for Indian wine. He was very good person knows very well about the food and wines.the Indian approach of graciousness towards guests gives you feeling of you are at your home, Indians are pioneer's in Hospitality industry.
I would definitely like to recommend this hotel to my friends who always travels to India for their business trip.
thank you very much for serving us wow experience.

De_vit69

  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank De_vit69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_RegencyMumbai, General Manager at Hyatt Regency Mumbai, responded to this reviewResponded 4 September 2014

Dear Valuable Reviewer,

Greetings from Hyatt Regency Mumbai!!

Thank you for taking the time out to share with us feedback about your recent visit to our hotel, it always helps us serve you better. We are extremely grateful for your kind words of encouragement and are happy to learn that you had a great experience with us and appreciate the efforts of our staff. Your remarks are a testimony to the team’s endeavor of meeting guest’s expectations time and again and it is praise from patrons like you that motivates everyone at the Hyatt to go that extra step.

We thank you for your feedback once again and look forward to your next visit.

Best Regards
Eric Weber

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2014

An ultra modern lobby, teeming with staff. Meeting rooms were a little cramped and the passage outside was very narrow. May not be the greatest venue for a conference. The room was fantastic, with very modern and plush amenities and lovely pillows. The buffet spread at breakfast and dinner were really great, with ample variety. However, the staff left us (group of 10) stranded in the middle of the restaurant for 10 min while they prepared a table, even though many tables of adequate seating were free! Anyway, all was fine and we had a good meal.

Stayed: August 2014, travelled on business
1  Thank Arbee02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_RegencyMumbai, General Manager at Hyatt Regency Mumbai, responded to this reviewResponded 4 September 2014

Dear Valuable Reviewer,

Greetings from Hyatt Regency Mumbai!

Thank you for your feedback and positive words of encouragement, it always helps us serve you better. It gives us immense pleasure to know that you had a wonderful experience during your stay with us and are happy to know that you appreciate our accommodations, and buffet offerings. We regret any inconvenience caused by our associates while you waited for your table and assure you it is otherwise unlike the high standards of service we endeavor to maintain.

Thank you once again for choosing to stay with us, we value your patronage and look forward to serve you again.

Best Regards
Eric Weber

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2014 via mobile

Spent three night here at the beginning of a multi-city trip India. Basically an airport hotel location and is possibly walkable from baggage claim. Very large and nice lobby. Food was excellent. Had a large gym that is very clean with plenty of treadmills, elipticals, etc. Also has a very nice pool. Room was very nice and QUIET. Didn't notice on plane taking off. Would definitely stay again.

Stayed: August 2014, travelled on business
1  Thank SteeleB09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_RegencyMumbai, General Manager at Hyatt Regency Mumbai, responded to this reviewResponded 4 September 2014

Dear Valuable Reviewer,

Greetings from Hyatt Regency Mumbai!

Thank you for your feedback regarding your stay at our hotel it truly helps us serve you better. We are really happy to know that you enjoyed your stay with us and liked the close proximity of our hotel from the airport, the size of our lobby, our F&B offerings and facilities available at our gymnasium. We thank you for your appreciation and your positive feedback and look forward to welcoming you back at Hyatt Regency Mumbai.

Best Regards
Eric Weber

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 August 2014

I choose this hotel because of closeness to my place of work. I stayed there for 5 days. It is very close to International airport but the area around is slum/rundown all around even though ITC Maratha and Hilton is next door. You cannot come out of the hotel and walk. There is no view for the hotel. Room are small and soft furniture is in need of change. Checking in was smooth and they had my reservation. There are two restaurants. I took buffet breakfast and dinner every day. The food was bland and without character. This is the problem with all Hyatt restaurants that food is not good. Crew were courteous. The dining space was always full with airline crew. They are in group and jostle. It has the ambiance of a traveller’s inn. There are better place available at the same price. Checkout was not smooth. The person on desk had no idea of how the system of reservation of cost against credit card works. I could not get satisfactory answers to my querries. I would not recommend this hotel to anyone.

Room Tip: If at all you have to stay ( I do not recommend) choose a room away from road on the front as it can...
See more room tips
  • Stayed: August 2014, travelled on business
    • Value
    • Rooms
    • Service
1  Thank ApuApu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hyatt_RegencyMumbai, General Manager at Hyatt Regency Mumbai, responded to this reviewResponded 4 September 2014

Dear Valuable Reviewer,

Greetings from Hyatt Regency Mumbai!

Thank you for your review it always helps us serve you better. We have made a note for your feedback and deeply regret any inconvenience caused to you during your stay and assure you it is otherwise unlike the high standards of service we endeavor to maintain. Your feedback with respect to your checkout has been shared with the concerned department and we shall definitely look into the matter.

We sincerely hope you give us the opportunity to serve you again and wow you with our authentic Hyatt hospitality.

Best Regards
Eric Weber

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Mumbai hotels
Grand Hyatt Mumbai
#23 of 489 in Mumbai
3,150 reviews
Worli/Prabhadevi
Four Seasons Hotel Mumbai
Show Prices
Show Prices
Show Prices
Bandra Kurla Complex
Sofitel Mumbai BKC
Sofitel Mumbai BKC
#2 of 489 in Mumbai
4,379 reviews
The Leela Mumbai
#21 of 489 in Mumbai
2,288 reviews
The Lalit Mumbai
#17 of 489 in Mumbai
2,516 reviews
Show Prices
Show Prices
Show Prices

Been to Hyatt Regency Mumbai? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hyatt Regency Mumbai

Address: Sahar Airport Road | Andheri East, Mumbai 400099, India
Phone Number:
Region: India > Maharashtra > Mumbai > Vile Parle East
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Romantic Hotel in Mumbai
#14 Spa Hotel in Mumbai
#15 Luxury Hotel in Mumbai
#16 Business Hotel in Mumbai
Price Range: £121 - £219 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hyatt Regency Mumbai 5*
Number of rooms: 401
Official Description (provided by the hotel):
Hyatt Regency Mumbai is the city's premier gateway hotel, offering a contemporary and stylish hotel experience. Located a kilometre from the international airport and less than 15 minutes from the domestic terminals, the hotel provides easy access to the rapidly growing business, shopping and commercial centres of North Mumbai. The location enables us to design a range of carefully crafted facilities and services to address the increasingly sophisticated needs of domestic and international business travelers, along with corporate meeting organizers and decision-makers. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, LoveHolidays, Expedia, Agoda, Ebookers, Evoline ltd, 5viajes2012 S.L., HotelQuickly, getaroom.com and Cancelon so you can book your Hyatt Regency Mumbai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hyatt Regency Mumbai Hotel Mumbai (Bombay)
Hyatt Regency Hotel Mumbai
Grant Hyatt Mumbai

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing