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“Good for Catching a early morning Flight”
Review of The Orchid Mumbai

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The Orchid Mumbai
Ranked #49 of 454 Hotels in Mumbai (Bombay)
Ahmedabad
Level Contributor
28 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Good for Catching a early morning Flight”
Reviewed 29 November 2013

Stayed here on couple of occassions, the best part is the location, its just besides the doemstic airport. This makes it the most conveninent 5 Star property in case you need to catch that early morning flight. They offer complimentory pick ups & drop. The rooms are large with all the desriable comforts that you can ask for. They have a small pool on the terrace alongwith a restaurant. You can watch the planes land and take off from here.

Had visited the Merlin restaurant, this has a south indian theme and only place to have that evening beer. The menu offers very limited choices for Veg food, all done in South Indian gravy. The food that we ordered was very spicy and not worth the money. Although the other restaurant 'Boleuyard' had a good spread for breakfast. This is a old property in a congested area. The approach is by a narrow bylane. They do not have any open green space. Even the lobby feels congested. Only stay here if you need to catch a early morning flight.

Room Tip: Opt for the south facing rooms in the new wing
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank boomrang77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gupta_Rajesh, General Manager at The Orchid Mumbai, responded to this review, 23 June 2014
Dear Guest,

We, the team at ‘The Orchid Mumbai’ would like to thank you for sharing your feedback with us!

We do enjoy a strategic location as we are in close proximity with the domestic & international airport. Also connectivity to the Western Express Highway which makes it convenient to move around the city for guests staying with us.

Our restaurants Boulevard – 24 hour coffee shop, Merlin’s Karaoke Bar, Mostly Grill’s – rooftop restaurant & South of Vindhyas – authentic South Indian fine dine restaurant has been loved & appreciated by our guests.

Please share your contact details with us as our team would like to get in touch with you. We look forward to having you back soon and please feel free to contact us on fnb@orchidhotel.com before your next visit so that we can take care of any special requirements that you may have.

Warm Regards,
The Orchid Mumbai – “Friendly. Eco-Friendly”
Asia’s First Certified Ecotel Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
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Shimoga, India
1 review
Reviewed 25 November 2013

stayed here from past 8 years ,whenever I travel to Mumbai this is the best place as it is very near to Airport. Hotel has maintained all international standards.

Breakfast Buffet has plenty of options & Dinner friends please have it on the roof top of the hotel( my favor) as you can directly view the flights landing..Guys took little late to serve the order but its ok happens food was tasty...

thanks to Mr.Kamath....

Room Tip: roof top for dinner
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank r_bhavani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gupta_Rajesh, General Manager at The Orchid Mumbai, responded to this review, 23 June 2014
Dear Guest,

We, the team at ‘The Orchid Mumbai’ would like to thank you for sharing your feedback with us!

It is heart-warming to know that you loved your stay with us. Your feedback has been shared with the team and it will motivate them to serve you better consistently.

Your kind words have been shared with our team. It is feedback like yours which motivates us and brings a smile on our face when we serve our guests.

Our rooftop restaurant ‘Mostly Grills’ is the only restaurant in the city with breath-taking view on the airport runway.

Please share your contact details with us as our team would like to get in touch with you. We look forward to having you back soon and please feel free to contact us on fnb@orchidhotel.com before your next visit so that we can take care of any special requirements that you may have.

Warm Regards,
The Orchid Mumbai – “Friendly. Eco-Friendly”
Asia’s First Certified Ecotel Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterford
Level Contributor
55 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 25 November 2013

Stayed while on business. Room was large but dated albeit clean and well appointed. I heard someone say that they have a new wing so rooms may more modern in that wing.

Buffet was fine, nothing special but then again nothing terribly wrong either! Personally I stuck to all the plain food while in India and only sampled the curry's and sauces, I'm not one for spicy anyway! Hotel lobby was very nice and the bar was also nice.

Location is extremely close to Mumbai Int. Airport circa 5 mins in a car (depending on traffic again!).

I would stay here again based on location to the airport but maybe ask for a room in the new wing!

Room Tip: The New Wing????
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alan Doheny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gupta_Rajesh, General Manager at The Orchid Mumbai, responded to this review, 23 June 2014
Dear Guest,

We, the team at ‘The Orchid Mumbai’ would like to thank you for sharing your feedback with us!

We do enjoy a strategic location as we are in close proximity with the domestic & international airport. Also connectivity to the Western Express Highway which makes it convenient to move around the city for guests staying with us.

Our restaurants Boulevard – 24 hour coffee shop, Merlin’s Karaoke Bar, Mostly Grill’s – rooftop restaurant & South of Vindhyas – authentic South Indian fine dine restaurant has been loved & appreciated by our guests.

We apologize since you were not impressed with the room you stayed in. On your next visit we recommend you to stay at one of our Club Rooms.

Please share your contact details with us as our team would like to get in touch with you. We look forward to having you back soon and please feel free to contact us on fnb@orchidhotel.com before your next visit so that we can take care of any special requirements that you may have.

Warm Regards,
The Orchid Mumbai – “Friendly. Eco-Friendly”
Asia’s First Certified Ecotel Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kloten, Switzerland
Level Contributor
138 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 21 November 2013

Since the waiting time for the next flight was too long, we were just for a couple of hours in the Orchid and enjoyed it. The shuttle service from Domestic and to International Terminal was free. The service staff was very nice and helpful at any time. The room was spacious, had good beds and the bathroom had a shower and a bath tub.
The equipment is a bit old fashion but in good shape.
The roof terrace with pool and restaurant (7th floor) offered a great variety of food. The bar is not so well equipped. The staffs here as well was very friendly but not so competent (the waiter poured coca cola into a single malt whisky ...)

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Eliane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gupta_Rajesh, General Manager at The Orchid Mumbai, responded to this review, 24 November 2013
Dear Ms. Eliane,

How I seriously wish that you could have stayed a bit longer and provide us more of your astute feedback which comes with your rich experience of traveling !!

The shuttle service combined with the breakfast and wifi are facilities which we provide to all guests on a complimentary basis, considering that these are basic requisites for the new age traveler. I am glad that you found the rooms to your liking as well as the staff to be friendly and courteous.

The roof top restaurant has always won us raving reviews for the ambiance and the breathtaking airport view and I am glad you liked it too. We are in the process of sprucing up our bar menu and I am sure you shall find the difference on your next visit. Our team member has clearly gone overboard with regards to the goof and there's clearly no logic to explain the same.

However, I am glad that you liked your over all experience and sincerely hope that we shall be on your wish list to stay on your next visit to Mumbai. Looking forward to meet you in person...

Best Regards.

Rajesh Gupta.
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
EA
Level Contributor
43 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 13 November 2013

Stayed there already a couple of times as it is very close to the airport. Since a lot of construction is going on near the airport it still can take some time before you arrive. If you need to go to the domestic terminal it's a good place to stay.
The hotel is nicely designed. If enter it you come to a very spacious hall which is dominated by the waterfall in the middle.
The hotel seems to be always very busy. So Check-in can take some time - and I mean "some time".
The rooms are equipped well. But you see on every corner that all the stuff is old. Chairs, carpets and so on have stains, dents, chips. The bath is is clean on the surface - when you get closer you find the not so clean spots and older armatures. It looks like there has been almost no maintenance in the past 20 years (I suppose it was build around that time..)
WiFi is for one device only - you need a code for every additional device. The speed of the WiFi is very unstable. Sometimes it is impossible to get a connection. You cant really work there.
Service is below average. Everybody is smiling at you and trying to be helpful. But it is just trying... Just give you an example: We went to the restaurant and wanted to order a bottle of wine. It took some minutes before somebody came back to us: We were offered a wine card. Again time went by... When we choose, we were told that this given wine is out of stock. Then we asked what could be offered. Another 10 minutes later we were presented 2 bottles of wine to choose from. Of course they were higher priced...
You dont get the impression that somebody is really caring - the staff involved does not show "ownership".

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Uwe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gupta_Rajesh, General Manager at The Orchid Mumbai, responded to this review, 29 November 2013
Dear Guest,

The fact that you have stayed with us on 2 occasions already and have taken out time from your busy schedule to actually pen down articulate feedback about the property.. proves that you are indeed genuinely concerned and want us to step up to earn the 2 stars we have fallen short on this visit.

We are glad to know that you find the location convenient, the hotel perfectly designed and the rooms well equipped. I am sure that on your following visits you will have some more aspects added to your list of the Orchid's salient features.

Being a transit hotel, there are definitely some peak periods wherein the lobby does get a bit crowded but we are putting in a special guest relations team to address the same. Also, with regards to the room upkeep, we do have a dedicated engineering team carrying out preventive maintenance for the rooms as well as the property. I am sure on your next visit you shall notice the turnaround.

We have switched over to a new wifi provider a fortnight back and there are some teething problems that we were facing. However, you can rest assured we shall be able to match your expectations. I gather from your feedback that the service team did go overboard in their urge to upsell at the cost of looking really silly and unhelpful. We have taken this up as a serious concern and the message has been clearly percolated to the entire team now.

I really wish I could have met and interacted with you in person as you shared all this thoughtful comments. Looking forward to meet you on your next visit...

Best Regards.

Rajesh Gupta
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pune, India
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 8 November 2013

This hotel is just at walkable distance from mumbai domestic airport. Breakfast buffet has lot of variety in terms of choice. You can take dinner at the terrace roof tops if its not monsoon and can view flights landing and takeoff in domestic airport runway. This is amazing view alongside swimming pool on terrace. There is also restaurant called vindhyas which serves traditional indian food with artist performing with musical instrument. Overall food is better than other hotels in this area of vile parle.

Room Tip: Choose rooms which has view of domestic airport runway.
See more room tips
  • Stayed December 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tohitesh1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gupta_Rajesh, General Manager at The Orchid Mumbai, responded to this review, 23 June 2014
Dear Guest,

We, the team at ‘The Orchid Mumbai’ would like to thank you for sharing your feedback with us!

It is heart-warming to know that you loved your stay with us. Your feedback has been shared with the team and it will motivate them to serve you better consistently.

We do enjoy a strategic location as we are in close proximity with the domestic & international airport. Also connectivity to the Western Express Highway which makes it convenient to move around the city for guests staying with us.

Our restaurants Boulevard – 24 hour coffee shop, Merlin’s Karaoke Bar, Mostly Grill’s – rooftop restaurant & South of Vindhyas – authentic South Indian fine dine restaurant has been loved & appreciated by our guests.

Please share your contact details with us as our team would like to get in touch with you. We look forward to having you back soon and please feel free to contact us on fnb@orchidhotel.com before your next visit so that we can take care of any special requirements that you may have.

Warm Regards,
The Orchid Mumbai – “Friendly. Eco-Friendly”
Asia’s First Certified Ecotel Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Orchid Mumbai

Property: The Orchid Mumbai
Address: 70 C Nehru Road, Vile Parle East | Vile Parle East, Mumbai (Bombay) 400099, India
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#33 Spa Hotel in Mumbai (Bombay)
#40 Luxury Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — The Orchid Mumbai 4.5*
Number of rooms: 372
Official Description (provided by the hotel):
The Orchid - An Ecotel Hotel in Mumbai is Asia's first certified eco-friendly five-star hotel. This 372- room hotel is strategically located adjacent to the domestic airport making it a convenient place for the business traveler to stay.The Orchid Hotel Mumbai presently offers the most unique luxury experience in the city that encompasses well appointed environment friendly rooms and suites which are stylishly designed, each boasting of lavishly adorned décor, luxurious ambience and modern services. All the guest rooms are fully air conditioned and replete with contemporary elements, Wi-Fi internet access, attached bath, telephone and television. The hotel also features a variety of lifestyle activities like an exclusive club floor with a private lounge, The Club Privé room, relaxing outdoor Pool, well-appointed business center, conference rooms and state-of-the art banquets. It has five specialty restaurants and outlets namely South of Vindhyas (represents a unique culinary concepts from South India), Mostly Grills (International fusion Open-air barbeque restaurant on the roof top), The Boulevard, (a 24 hours coffee shop located on the first floor serves delicious Indian, Continental and Asian cuisine), Merlin’s (Bar with Karaoke & a Bulgarian Band called Sparkles) and The Gourmet Shop (For cakes, snacks & sandwiches) that seemingly fit the business travelers needs. The 84 international awards reiterate the efforts of The Orchid of being a pioneer amongst environment friendly hotels.Our clientele form the who's who of the discerning international corporate. We, just like our discerning clientele believe in sustainable development and have created an experience where:"Deluxe need not disturb, Comfort need not compromise and Enjoyment need not be insensitive." ... more   less 
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Also Known As:
Orchid Mumbai Hotel Mumbai (Bombay)
Orchid Hotel Mumbai
Orchid Hotels Mumbai
The Orchid Hotel Mumbai

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