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“Efficient airport transfer, strong chemical smelly room”

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The Orchid Mumbai Vile Parle
Ranked #44 of 453 Hotels in Mumbai (Bombay)
Reviewed 28 February 2014

We stayed at Orchid on Feb 7th for a day. We asked for room on sixth floor. We were told they are rooms for smokers. So we were given a room on third floor I think 318.
Wifi worked good. Rooms were clean and well kept. Only problem was they must have some kind of chemical to clean room. That gave us severe headache.
So we came to second floor restaurant to eat before taking Tylenol. There wasn't much choice in food at around 530 pm. Surprising! We were told to wait for buffet which would open at 7 pm. So we just had soup and tea. Not that great.
Nice shower relieved our headache more than anything. We requested for late checkout. No problem there.
Airport pickup and drop off was excellent.

  • Stayed: February 2014, travelled as a couple
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Thank JayJ777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gupta_Rajesh, General Manager at The Orchid Mumbai Vile Parle, responded to this reviewResponded 21 June 2014

Dear Guest,

We, the team at ‘The Orchid Mumbai’ would like to thank you for sharing your feedback with us!

Apologize for the experience you had within the room.Your feedback has been shared with our Housekeeping Team.

We would request you to treat this as an isolated experience and not a reflection of our usual standards.

Please share your contact details with us as our team would like to get in touch with you. We look forward to having you back soon and please feel free to contact us on fnb@orchidhotel.com before your next visit so that we can take care of any special requirements that you may have.


Warm Regards,
The Orchid Mumbai – “Friendly. Eco-Friendly”
Asia’s First Certified Ecotel Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,292 - 1,298 of 1,792 reviews

Reviewed 27 February 2014

Stayed at this hotel as part of a group attending an official function. As a hotel it is excellent however I think it would be only fair to rate it whilst comparing it with other five star properties. When one does that it rates as a baby. A lot has still to be done by the Kamat group to reach up to a five star level of finesse. The housekeeping guy who came to my room could not speak decent english or hindi for that matter. Soaps were not replenished for two days and had to be asked for. The bath tub took 20 mins to drain. The staff were grim faced and sort of aloof.
Then I really don't understand why most hotels in the world including this one don't have drapes or curtains which close fully to make sure the early morning light does not come through them???
Finally my room was right above the restaurant and the light restaurant music was too loud and could be heard in my room all day. Early in the morning at around 6 AM I was woken by the clatter of spoons and cups as the tables were laid.
At breakfast time tables were not re laid fast enough and getting coffee and tea were definitely a challenge.
Used the bar - my whiskey came immediately but the cocktail ordered by the person with me took 10 mins to make and was nothing like what it should be.
If you get a good deal use the hotel otherwise look around you will get better at much lower rates, though they may not be five star officially.

Room Tip: Avoid rooms on the 1st and 2nd floors near the lifts just adjacent and above the restaurant. I staye...
  • Stayed: February 2014, travelled on business
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Thank Badasaab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gupta_Rajesh, General Manager at The Orchid Mumbai Vile Parle, responded to this reviewResponded 21 June 2014

Dear Guest,

We, the team at ‘The Orchid Mumbai’ would like to thank you for sharing your feedback with us!

Apologize for the experience you had with us. We would request you to treat this as an isolated experience and not a reflection of our usual standards.

Your feedback will definitely help us focus on areas of improvement as mentioned by you and we assure you will note a difference on your next visit.
Please share your contact details with us as our team would like to get in touch with you.

We look forward to having you back soon and please feel free to contact us on fnb@orchidhotel.com before your next visit so that we can take care of any special requirements that you may have.

Warm Regards,
The Orchid Mumbai – “Friendly. Eco-Friendly”
Asia’s First Certified Ecotel Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 February 2014

The Orchid hotel is perfect if you are using Mumbai's domestic airport for early morning flights.
Staff were friendly and helpful, the rooms were comfortable.
It also has a European style bar off the lobby where you can relax in or entertain.

  • Stayed: February 2014, travelled on business
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Thank Sagandhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gupta_Rajesh, General Manager at The Orchid Mumbai Vile Parle, responded to this reviewResponded 21 June 2014

Dear Guest,

We, the team at ‘The Orchid Mumbai’ would like to thank you for sharing your feedback with us!
Merlin’s Karaoke Bar has been appreciated a lot by our guests and we are glad to know that you loved it.

We do enjoy a strategic location as we are in close proximity with the domestic & international airport. Also, connectivity to the Western Express Highway which makes it convenient to move around the city for guests staying with us.

Please share your contact details with us as our team would like to get in touch with you. We look forward to having you back soon and please feel free to contact us on fnb@orchidhotel.com before your next visit so that we can take care of any special requirements that you may have.

Warm Regards,
The Orchid Mumbai – “Friendly. Eco-Friendly”
Asia’s First Certified Ecotel Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 February 2014

It was a good place to stay, very convenient location..mainly very close to Airport. The rooms were clean and the staff were courteous. The fitness centre is excellent. Food was great. Good place for business travellers.

  • Stayed: February 2014, travelled on business
    • Value
    • Location
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Review collected in partnership with Cleartrip
Thank Srinivasan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gupta_Rajesh, General Manager at The Orchid Mumbai Vile Parle, responded to this reviewResponded 21 June 2014

Dear Guest,

We, the team at ‘The Orchid Mumbai’ would like to thank you for sharing your feedback with us!

The Orchid - An Ecotel Hotel in Mumbai is Asia's first certified eco-friendly five-star hotel. This 372- room hotel is strategically located adjacent to the domestic airport making it a convenient place for the business traveler to stay.

We are glad to know that you enjoyed your stay with us.

Please share your contact details with us as our team would like to get in touch with you. We look forward to having you back soon and please feel free to contact us on fnb@orchidhotel.com before your next visit so that we can take care of any special requirements that you may have.

Warm Regards,
The Orchid Mumbai – “Friendly. Eco-Friendly”
Asia’s First Certified Ecotel Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 February 2014

I stayed at the Orchid only for Half a day as I was transiting through flights. I had a very good experience. Check in was fast. Room was very ordinary and they can do much better and improve. I had ordered for In room dining and I must say, the service was very fast and amazing taste of the chinese dishes. I had requested for certain specifications in the dishes which they had followed perfectly

Room Tip: Do not take rooms which face the lobby area. As you can hear the music and noise from the Lobby area...
  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank TMBom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gupta_Rajesh, General Manager at The Orchid Mumbai Vile Parle, responded to this reviewResponded 21 June 2014

Dear Guest,

We, the team at ‘The Orchid Mumbai’ would like to thank you for sharing your feedback with us!

We are glad to know that you loved your stay with us. We strive to consistently serve our guests to make their stay the most comfortable one.

Please share your contact details with us as our team would like to get in touch with you. We look forward to having you back soon and please feel free to contact us on fnb@orchidhotel.com before your next visit so that we can take care of any special requirements that you may have.

Warm Regards,
The Orchid Mumbai – “Friendly. Eco-Friendly”
Asia’s First Certified Ecotel Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2014

The best thing about this hotel is the breakfast and dinner buffet - absolutely amazing and tasty. Would recommend generally just for the food. Room service is average and slow. The wait staff were lovely, however reception when we arrived were not very nice. Then they gave us an extremely outdated room with an old box tv that ruins your eyes from squinting. The room was right near the service elevator so we would get woken up at 4am by the waiters preparing for breakfast. They don't seem to ever turn the music off at night. For the ridiculous price we paid we would expect to get a room in the nicer area of the hotel. The air con was really dirty and you cannot turn it off if you want to turn the lights off at night. This was a problem for me as an asthmatic. Bathroom is nice and they provide lovely toiletries. The pool is nice and clean and the pool attendant was extremely nice and efficient, and even though there is a sign saying "swim at own risk-any inconvenience regretted", he was keeping a keen and stressful eye on a 2 year old who had been left in the pool unsupervised, with parents no where in sight. The hotel is very secure being so close to the airport and there are slums right next door. Attractive lobby but probably wouldn't stay again given the choice and price.

  • Stayed: February 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
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Thank Vettranomshanti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gupta_Rajesh, General Manager at The Orchid Mumbai Vile Parle, responded to this reviewResponded 21 June 2014

Dear Guest,

We, the team at ‘The Orchid Mumbai’ would like to thank you for sharing your feedback with us!

‘Boulevard’ – 24 hours coffee shope restaurant has always been loved and appreciated by our guests for its buffets.

We have shared your feedback with our Front Office Team & Engineering Team. We assure you will note a difference on your next visit.

Your positive stroke for the pool attendant has been shared with the team and appreciated in front of the entire staff at our town hall meeting centre.

We apologize since you were not impressed with the room you stayed in. On your next visit we recommend you to stay at one of our Club Rooms.
Please share your contact details with us as our team would like to get in touch with you.

We look forward to having you back soon and please feel free to contact us on fnb@orchidhotel.com before your next visit so that we can take care of any special requirements that you may have.

Warm Regards,
The Orchid Mumbai – “Friendly. Eco-Friendly”
Asia’s First Certified Ecotel Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2014

our stuff got stolen from our room and the hotel management did not even bother to respond to your multiple requests to sort out the issue. Rooms were ok.. not that great.. we were promised a airport facing room but got a view of the slums instead..
Food is good.

  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Cleartrip
2  Thank rbehera1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gupta_Rajesh, General Manager at The Orchid Mumbai Vile Parle, responded to this reviewResponded 21 June 2014

Dear Guest,

We, the team at ‘The Orchid Mumbai’ would like to thank you for sharing your feedback with us!

Apologize for the experience you had with us. We would request you to treat this as an isolated experience and not a reflection of our usual standards.

Please share your contact details with us as our team would like to get in touch with you.

We look forward to having you back soon and please feel free to contact us on fnb@orchidhotel.com before your next visit so that we can take care of any special requirements that you may have.

Warm Regards,
The Orchid Mumbai – “Friendly. Eco-Friendly”
Asia’s First Certified Ecotel Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Orchid Mumbai Vile Parle

Address: 70-C, Nehru Road | near Mumbai Domestic Airport, Vile Parle, Mumbai (Bombay) 400099, India
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#34 Spa Hotel in Mumbai (Bombay)
#38 Luxury Hotel in Mumbai (Bombay)
Price Range: £68 - £130 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Orchid Mumbai Vile Parle 4.5*
Number of rooms: 372
Official Description (provided by the hotel):
The Orchid - An Ecotel Hotel in Mumbai is Asia's first certified eco-friendly five-star hotel. This 372-room hotel is strategically located adjacent to the domestic airport making it a convenient place for the business traveler to stay. The Orchid Hotel Mumbai presently offers the most unique luxury experience in the city that encompasses well appointed environment friendly rooms and suites which are stylishly designed, each boasting of lavishly adorned decor, luxurious ambience and modern services. All the guest rooms are fully air conditioned and replete with contemporary elements, Wi-Fi internet access, attached bath, telephone and television. The hotel also features a variety of lifestyle activities like an exclusive club floor with a private lounge, The Club Prive room, relaxing outdoor pool, well-appointed business center, conference rooms and state-of-the art banquets. It has five specialty restaurants and outlets namely South of Vindhyas (represents a unique culinary concepts from South India), Mostly Grills (International fusion Open-air barbeque restaurant on the roof top), The Boulevard (a 24 hour coffee shop located on the first floor serves delicious Indian, Continental and Asian cuisine), Merlin’s (bar with karaoke & a Bulgarian band called Sparkles) and The Gourmet Shop (for cakes, snacks & sandwiches) that seemingly fit the business travelers needs. The 84 international awards reiterate the efforts of The Orchid of being a pioneer amongst environment friendly hotels. Our clientele form the who's who of the discerning international corporate. We, just like our discerning clientele, believe in sustainable development and have created an experience where: "Deluxe need not disturb, Comfort need not compromise and Enjoyment need not be insensitive." ... more   less 
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Also Known As:
Orchid Mumbai Hotel Mumbai (Bombay)
Orchid Hotel Mumbai
Orchid Hotels Mumbai
The Orchid Hotel Mumbai

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