Note to self...when booking a hotel in India, always ask if there is a wedding in house.
This hotel is huge, more than 500 rooms. It seemed that every single nook and cranny of the hotel was taken up the weekend I stayed with a million dollar wedding.
This impacted in small ways...the lobby was loud and boisterous most times and on a personal and selfish level, it meant as a Hyatt Gold Passport Platinum member, I wasn't able to be upgraded to a bigger room as is the practice.
But, those are essentially white girl problems.The Hyatts in India are among my favorite, the rooms are always well appointed, staff unfailingly polite and well trained and the dining outlets superb. This hotel is no exception.
Despite the "train station" feel of the lobby, the rooms are quiet. On check in, in spite of requesting a Club room, I was told I had been assigned one of Hyatt's new "women Friendly rooms". I did feel a little cheated, one of the points of taking a club room, is proximity to the lounge and other facilities. this room, part of it's new push for women travelers, was on the top floor and a reasonable hike from the elevator. The check in staff also failed to tell me what these supposed new facilities were aside from the "healthy menu" (which I couldn't find in the room).
I was tired and grumpy, so took it after some limp protestation. The next morning, left to my own devices, I discovered what this meant, to my pleasant surprise. Inside the (small - one point to be aware of - hardly enough room to hang clothes) was a selection of extra amenities including hairspray, deodorant, mouthwash, nail polish remover and other female friendly items. The point being that I don't need to bring these items when I travel. It was excellent. Also, the bath tub (big and roomy, just how I like it), had some added extras including bath salts and lovely hand made soaps.
Suddenly, all was forgiven.
The room itself, was very small by regional standards, but well appointed. The free internet was fast and reliable and there was a decent selection of English TV channels. The bed and pillows were the excellent Hyatt standard.
One day I ordered room service for breakfast - Indian style bread stuffed with potato and cauliflower. It was terrific and delivered steaming hot.
The Club Floor, on level one, was one of the biggest i have seen, and the daily breakfasts included a continental buffet with an option of egg dishes and Indian specialties a la carte. I tried the Indian savory pancakes, which were delicious. Evening cocktails were equally as great, with a selection of mixed drinks plus wine and beer. It was extremely busy for my visits but service was attentive.
As i was on a leisure trip, the concierge organized me a driver and guide for the city, which was fantastic and well priced. staff briefed the drivers on both days about my interests and I was extremely well taken care of.
The dining options at GHM include an Indian, Chinese, Italian and Continental. I was fortunate to try the Indian - Soma. I had a special request for a particular off menu dish and this was prepared and served in style. Service was great and the other dishes I tried also excellent.
China House, the Asian restaurant is exceptional. I had a dim sum lunch before heading to the airport. Shipra the manager went to great lengths for my entire stay to ensure I was well looked after - she is a Mumbai native and knows the city back to front.
Although I do tend to try and eat local, if you are in Mumbai and like Chinese food and need a break from the spice, this is a MUST TRY especially the hand made dumplings and the Beggars Chicken. Also try a house cocktail - amazing.
Sadly I didn't have a chance to try the pool or spa facilities, I will leave that to next time. The shopping mall attached to the hotel will also have to wait, I hear there are some great designer stores inside.
The Club room rates include free airport transfers, a great savings if you are traveling on leisure. the hotel is around 15-20 minutes in good traffic from the airport and another 20 mins or so to the city. Location wise, it's not ideal for business but it gives a great impression of serenity despite being in a less than fabulous area (the road in is an eye opener).
One final word on service, I did have some minor gripes, but without fail senior members of staff addressed me by name, asked after my day and treated me like family. Other staff were just as excellent, from the doormen through to the housekeepers.
Mumbai is a cosmopolitan and fascinating city. If you are there looking for great, personalized service and temporary home in this crazy city, this is your place.
- Official Description (provided by the hotel):
- Grand Hyatt Mumbai is located in the centre of Mumbai, India. More than a hotel, it is a multi-dimensional lifestyle complex located just 10 minutes from Mumbai’s domestic airport and 20 minutes from the international airport and in close proximity to Bandra-Kurla complex, Mumbai’s rapidly developing business district. The hotel features luxurious accommodation, contemporary serviced apartments, dining & entertainment options, spa, recreation & fitness facilities, conference & exhibition spaces & an international shopping plaza. ... more less
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- Also Known As:
- Grand Hyatt Mumbai Hotel Mumbai (Bombay)
- Grand Hyatt Hotel Mumbai
- Mumbai Hyatt