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“very good”
Review of Grand Hyatt Mumbai

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Grand Hyatt Mumbai
Ranked #23 of 458 Hotels in Mumbai (Bombay)
Certificate of Excellence
Reviewed 12 February 2014

the hotel is beautiful , pretty decoration & ambience. the rooms are welll lit , clean & neat. the bathroom is good too. the staff was excellent & very helpful. the staff was very polite and sophisticated. the breakfast buffet was excellent with a lot of varity. the chinese restaurant has great chinese food , but expensive. it was a great experience over all.

  • Stayed: January 2014, travelled with friends
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1  Thank anugoel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded 13 February 2014

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback. We are happy to know that you enjoyed your stay with us and liked our hotel, overall quality of accommodation, your dining experience at China House and Fifty Five East over breakfast and the service extended by our associates.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.

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1,919 - 1,925 of 2,949 reviews

Reviewed 12 February 2014

Stayed for the 5th time in the last 8 months and always choose this hotel due to its perfect location for my business as I shuttle between Bandra and Andheri.

The hotel is doing roaring business and has a fine Chinese restaurant. The downside is the executive lounge needs desperate refurbishment and so many new faces on the staff means getting information can be a challenge. Thankfully the GM is very hands on so reach out to him if the need is urgent.

Overall service is good.

Room Tip: Closest to the elevators is good!!!
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  • Stayed: February 2014, travelled on business
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1  Thank TigerKolkata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded 13 February 2014

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback and for your kind patronage. We are glad to hear that you liked our hotel, its close proximity from various business hubs around the city and your dining experience at China House – our authentic Chinese restaurant.

As we celebrate our 10th Anniversary this year, it is great to hear from our loyal patrons in our endeavour to provide you the finest services and amenities. Your feedback with regard to our executive lounge – Grand Club and our staff has been duly noted. Please be rest assured, your feedback shall be communicated across to the concerned departments.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.

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Reviewed 11 February 2014

My first review of the Grand Hyatt Mumbai was made last year based on a really excellent, first experience.

Since that time, I have now stayed there on 6 occasions and it is no exaggeration to say that each stay is as good as the previous one – if not better.

Grand Hyatt Mumbai does NOT conform to the sad norm that seems to affect many hotels where lack of maintenance and investment lead to structural dowdiness and an associated lack of pride and motivation amongst the staff. It is quite the opposite!!!!!!!!

My take is that Grand Hyatt Mumbai’s continued excellence is predicated on the truly excellent staff that work there – guided by management that take exceptional pride in quality of the service that they deliver. For me, Grand Hyatt Mumbai has become the benchmark by which I measure other hotels around the world in which I stay on business trips and I would actually feel disloyal if I were to stay anywhere else in Mumbai.

Albeit, I am now ‘known’ at GH Mumbai, I continue to be hugely impressed by the welcome that I receive on arrival and throughout a stay - and the fact that so many staff remember me.

Should you ever be fortunate enough to visit India (wow – what an amazing country!) and to stay at GH Mumbai, do look out for Biswa, Mahesh, Smruti and Pooja amongst the excellent Front Desk staff.

The dining experiences are exceptionally good but my favourite remains the Soma Restaurant serving Indian cuisine. Chef Vinod and his team create some of the tastiest dishes (vegetarian and non-vegetarian) that I have ever tasted……how chicken can be so tender, I have no idea and the Lachha Ajwaini Naan is unlike any naan bread that you ever have experienced!!!!!!! The open kitchen is pure theatre and the serving team led by Maria Fernandes (including Manjay and Shailesh) epitomise courtesy, kindness and efficiency.

You will gather from this that I am a huge fan of Grand Hyatt Mumbai – it works at many levels in terms of comfort but it would be a pale shadow without the excellent staff for whom nothing is too much trouble.

Try it - I am sure that you will not be disappointed.

  • Stayed: January 2014, travelled on business
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1  Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded 12 February 2014

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your wonderful feedback and your continued patronage. We are extremely delighted to know that you truly enjoy your stays with us and like the service extended by our friendly associates and your dining experience at our award-winning restaurants; especially Soma.

It gives us immense pleasure in knowing that you consider Grand Hyatt Mumbai as a benchmark for your business trips around the world. We shall certainly convey your kind feedback to our colleagues – Biswa, Mahesh, Smruti, Pooja, Chef Vinod Rana and his team of culinary experts and Maria and her team.

We once again thank you for your feedback and look forward to welcome you again very soon at Grand Hyatt Mumbai. We hope you enjoy 2014 with us and join us in our 10th Anniversary celebrations!

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Reviewed 9 February 2014

An awesome hotel, awesome service! The guy who checked us in was so polite and professional, the best service ever! We ended up upgrading to executive lounge which included airport transfer, free internet and executive lounge access. Even though we stayed only for one night, we enjoyed it a lot (even though we had a broken globe above our bead that was glowing the whole nigh but since we only stayed one night we didn't want to make a fuss and ruin our so enjoyable stay)! Will defiantly stay again if I ever decide to visit India again.

  • Stayed: November 2013, travelled as a couple
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Thank KaisiK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded 10 February 2014

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your wonderful feedback. We are really glad to know that you had a great time during your stay with us and liked the service extended by our associates. Your feedback about the damaged light fixture has been noted and we shall certainly pass on the feedback to our maintenance team about the same.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.

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Reviewed 8 February 2014

This was customer service and detail to attention at its best. The best hotel I stayed at during my holiday in India. They provided us with inter-leading rooms since a group was travelling, attention and customer service of the highest standing. Breakfast was outstanding and provided something for all taste buds, it was Gastronomic adventure..... Excellent service provided by staff on duty especially Deepika Pundir. She ensure we were well looked after and constantly checked on us during our 5 days at the hotel. The rooms were fantastic, very comfortable, with all the necessities and for a single female travelling - they also provided me with some extras. I will definitely recommend this hotel to family and friend travelling to India. Well done Deepika and team, keep up the excellent customer service. This separates the "Best" from the ordinary.

  • Stayed: January 2014, travelled with family
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1  Thank Susan G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded 10 February 2014

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback. It gives us much joy in knowing that you truly enjoyed your stay with us and liked the service extended by our associates, overall quality of accommodation we offer; especially the Women’s Experience program which has been specially launched to cater to the customised needs of our single lady travellers, your dining experience over breakfast at Fifty Five East and the attention to detail around the hotel. It is great to know that you recommend us to your family, friends and fellow travellers. We shall definitely pass on your kind feedback to our colleague Deepika.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.

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Reviewed 8 February 2014

Had been recommended to stay at this hotel and found that it was indeed worth a visit. Good luxury and value for money. Friendly staff made my stay comfortable and I would look forward to visiting the hotel again.

Room Tip: Good for transit stopover.
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  • Stayed: November 2013, travelled on business
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1  Thank Alimurtaza52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded 10 February 2014

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback. We are happy to know that you had a great stay with us and liked the comforts we offer around the hotel and service extended by our associates.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 February 2014

Very Convenient location, for late arrival or early checkout to airport. good property and excellent rooms with great service. Staff is very warm and hospitable. Food is also good. but little off with mosquitoes around, though hotel is trying with putting repellents all over. Wud rate comfortable stay.

  • Stayed: January 2014, travelled on business
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Thank sameerthapar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded 10 February 2014

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback. We are glad to hear that you liked the convenient location of our hotel from the airport, overall quality of accommodation, service extended by our associates and your dining experience at our award-winning restaurants.

In regard to the inconvenience faced by mosquitoes, please be rest assured that we have engaged the services of the country’s most prevalent pest control company in order to assist us in combating the external environmental issue of mosquitoes.

We once again thank you for your feedback and look forward to welcome you again at Grand Hyatt Mumbai.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Mumbai

Address: Off Western Express Highway | Santacruz, Mumbai (Bombay) 400055, India
Phone Number:
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Mumbai (Bombay)
#17 Business Hotel in Mumbai (Bombay)
#18 Family Hotel in Mumbai (Bombay)
#20 Spa Hotel in Mumbai (Bombay)
#20 Romantic Hotel in Mumbai (Bombay)
#21 Luxury Hotel in Mumbai (Bombay)
Price Range: £94 - £278 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Mumbai 5*
Number of rooms: 547
Official Description (provided by the hotel):
Grand Hyatt Mumbai is located in the centre of Mumbai, India. More than a hotel, it is a multi-dimensional lifestyle complex located just 10 minutes from Mumbai’s domestic airport and 20 minutes from the international airport and in close proximity to Bandra-Kurla complex, Mumbai’s rapidly developing business district. The hotel features luxurious accommodation, contemporary serviced apartments, dining & entertainment options, spa, recreation & fitness facilities, conference & exhibition spaces & an international shopping plaza. ... more   less 
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Also Known As:
Grand Hyatt Mumbai Hotel Mumbai (Bombay)
Grand Hyatt Hotel Mumbai
Mumbai Hyatt

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