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“Stop Over for a night at Grand Hyyat”
4 of 5 bubbles Review of Grand Hyatt Mumbai

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Grand Hyatt Mumbai
Ranked #22 of 444 Hotels in Mumbai (Bombay)
Certificate of Excellence
Freiburg im Breisgau, Germany
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Stop Over for a night at Grand Hyyat”
4 of 5 bubbles Reviewed 11 March 2014

Very Good Service I would say. Fast check In and Check outs, Good Breakfast - they do try their best to even meet specific needs , Good Lounge for Members . Convenient Locations. Although if you want to reach to airport in Rush Hours please keep enough time. Around 5.30 in afternoon it starts really heavy traffic.
Rooms are pretty cool and toilet is nice and big.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Helpful?
Thank dhruvix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, 12 March 2014
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback. We are happy to know that you liked the convenient location of our hotel, your dining experience over breakfast, the overall quality of accommodation we offer, our exclusive Grand Club lounge, prompt check-in and check-out procedures and the service extended by our associates.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,618 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (461)
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English first
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 March 2014

My mom and I stayed at grand Hyatt while visiting family in Mumbai. Usually we stay at our flat in Mumbai but have rented it out. Staying at this beautiful hotel was a home away from home. The best breakfast, service, people, and hotel room. The staff became like our family. One of the staff, Chayya, became such good friends with me and still is. She treated us like prestigious guests and made sure that our stay was made perfect. She made sure any question concern or request was answered. She always was smiling and just brightened up your day. When you meet Chayya at the hotel you will know who she is.The people, hotel, location, and gym was the best. I will be staying here every time I come To Mumbai.

  • Stayed December 2013, travelled with family
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Helpful?
1 Thank Dev P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, 12 March 2014
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback. We are really glad to know that you enjoyed your stay with us and liked our hotel, overall quality of accommodation, your dining experience at our award-winning restaurants; especially over breakfast, 24-hour gymnasium facilities at Club Oasis – Fitness Centre and Spa and the service extended by our associates around the hotel. We shall certainly convey your kindest feedback to our colleague, Chaya.

It gives us much joy in knowing that your recommend us to your family, friends and fellow travellers and would be visiting us again in the near future.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai during your next visit to the city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
Level Contributor
98 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 bubbles Reviewed 9 March 2014

Recently I stayed at the Grand Hyatt Mumbai, this was my first stay at this hotel. Check in was very slow as many travellers arrived around the same time and the hotel clearly doesn't have sufficient check in staff. I was sent to the Club Floor for check in but there was only one attendant up there, so the wait continued.
However, this was the only small issue. The hotel and the rooms are in very good condition considering that this property is just celebrating its 10th anniversary.
My room faced the courtyard, was well equipped with all key amenities and it was nice and tranquil.
The WIFI worked well in the whole hotel. Breakfast was adequate but not superb. Service in general was rather slow in the restaurants I've visited during my stay (Fifty Five East, Soma, The Bar). Actually at Soma we had to ask for the bill 3 times, once they took my colleagues credit card we had to wait about 10 minutes to get it back only after speaking to two different waiters.
However, generally the staff was friendly and helpful, remember this is a massive property and one can not expect a personal service like at a smaller 5 Star property.
This place is a calm oasis after the hustle and bustle of the city, I can recommend it to any business or leisure traveller. The location is close to the airport and most of the major international office locations. However, if you are a tourist you might want to choose a location closer to the down town area further south as there is very little to do close to the hotel.

  • Stayed March 2014, travelled on business
    • Value
    • Location
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Helpful?
Thank Notsofar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, 11 March 2014
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback. We are happy to know that you liked our hotel, overall quality of accommodation, your dining experience at our award-winning restaurants, service extended by our associates around the hotel and the close proximity of our hotel to the airports and key business and entertainment hubs around the city. It gives us much joy in knowing that your recommend us to your family, friends and fellow travellers.

However, we are sorry to hear that you were inconvenienced by the delay in the check-in procedure and the relatively slow service in our restaurants. Your feedback with regard to the same shall be duly communicated across to the concerned departments. Please be rest assured that this is not typical of the high standards of service and hospitality that we typically strive to achieve.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Noida, India
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 9 March 2014

Very Good Service - fast check In and Check outs, Good Breakfast - they do try their best to even meet specific needs , Good Lounge for Members . Convenient Locations for my business meetings

I travel to Mumbai very frequently for my business and always stay here

  • Stayed February 2014, travelled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
1 Thank ashishtravelouge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, 10 March 2014
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback. We are happy to hear that you enjoyed the service extended by our associates around the hotel, services and facilities at our exclusive Grand Club lounge and the convenient location of our hotel with regard to business meetings. It gives us much joy in knowing that we are your preferred choice of stay in Mumbai during your visits to the city.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
1 review
4 of 5 bubbles Reviewed 7 March 2014

The Room was excellent, also the gym & the buffet breakfast.special mention to the staff of the hotel, specially CHHAYA SOMPURA & JEET MEHTA at he reception. We had some technical issue of payment as we had booked the room through make my trip but they were very patient with us & helped us solve the issue very easily . SO our overall stay as well as our experience was great & we would love to go back for another stay very soon

Room Tip: Choose a room on the Club Floor as they have excellent rooms & also we had got a free cocktail s...
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank BhaviSoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, 10 March 2014
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your wonderful feedback. We are really glad to know that you enjoyed your stay with us and liked the overall quality of accommodation, 24-hour gymnasium at Club Oasis – Fitness Centre and Spa, the buffet spread over breakfast at Fifty Five East and the service extended by our associates around the hotel. We shall certainly convey your kind feedback to our colleagues, Chhaya and Jeet.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 7 March 2014

Visited my hometown Mumbai after years with my family, the hospitality received at Grand Hyatt surpassed my expectations.. Beautiful rooms, great staff, impeccable service. Also their restaurants are superb,coming from the states for Indian food was satisfied at their lovely Indian Restaurant...!! The chef prepared the food just to perfection.We missed the indian food and culture in U.S.A. Also would like to thank Noel for the outstanding, proactive service.
Hopefully we shall come back to mumbai and have the pleasure of staying at Grand Hyatt. Thank you for a memorable pleasant stay..!!

Room Tip: No Comments.
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank roy123235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, 8 March 2014
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your wonderful feedback. We are truly happy to know that you enjoyed the hospitality extended at Grand Hyatt Mumbai during your visit to your hometown. It gives us immense pleasure in knowing that you liked the overall quality of accommodation we offer, service extended by our associates around the hotel and your dining experience at our restaurants; especially Soma - prepared at the hands of Chef Vinod Rana and his team of culinary experts. We shall certainly convey your kind feedback to our colleague, Noel.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai during your next visit to the city.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ahmedabad, India
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 7 March 2014

Hotel with expected variants in all aspects . Wine cellar display was remarkable . which accounted to the overall in air experience in the hotel. Perfect dining with endless options . In short - "Felt the Hyatt Hospitality " .

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MukhilMarx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this review, 8 March 2014
Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback. It gives us much joy in knowing that you enjoyed your stay with us and liked our hotel, especially your dining experience at our award-winning restaurants and the wine cellar displays in and around our restaurants.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hyatt Mumbai

Property: Grand Hyatt Mumbai
Address: Off Western Express Highway | Santacruz (East), Mumbai (Bombay) 400055, India
Phone Number:
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Mumbai (Bombay)
#17 Business Hotel in Mumbai (Bombay)
#18 Family Hotel in Mumbai (Bombay)
#19 Spa Hotel in Mumbai (Bombay)
#20 Luxury Hotel in Mumbai (Bombay)
#20 Romantic Hotel in Mumbai (Bombay)
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grand Hyatt Mumbai 5*
Number of rooms: 547
Official Description (provided by the hotel):
Grand Hyatt Mumbai is located in the centre of Mumbai, India. More than a hotel, it is a multi-dimensional lifestyle complex located just 10 minutes from Mumbai’s domestic airport and 20 minutes from the international airport and in close proximity to Bandra-Kurla complex, Mumbai’s rapidly developing business district. The hotel features luxurious accommodation, contemporary serviced apartments, dining & entertainment options, spa, recreation & fitness facilities, conference & exhibition spaces & an international shopping plaza. ... more   less 
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Also Known As:
Grand Hyatt Mumbai Hotel Mumbai (Bombay)
Grand Hyatt Hotel Mumbai
Mumbai Hyatt

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