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“China House”
Review of Grand Hyatt Mumbai

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Grand Hyatt Mumbai
Ranked #23 of 461 Hotels in Mumbai (Bombay)
Certificate of Excellence
Reviewed 8 April 2014

Excellent food and above excellent service
superb value for money chinese cuisene with a superb ambience
chef krishna, benaz, rinto, manager ritesh are awesome
i will definetely visit again and again....

  • Stayed: April 2014, travelled with family
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3  Thank bakulvora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded 9 April 2014

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valuable feedback. We are happy to know that you liked your dining experience and the overall ambience at our award winning restaurant China House. We shall certainly convey your kind comments across to our associates mentioned in your feedback.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.

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1,877 - 1,883 of 2,960 reviews

Reviewed 7 April 2014

Our stay at the Grand Hyatt has always been so exceptionally wonderful. The food there in the hotel restaurant Celini is amazing, Chef Alessandro and his team definitely are doing a great job! Not to mention the restaurant Fifty Five Easy, headed by chef Dennis. The breakfast there is to die for, but then again so is the lunch and dinner! Hats off to all the chefs there! Even the people who were serving were so extremely kind and if I could remember a few names there was Pramood, Vijay and so many more! Chef Khans Indian food is amazing, everyone needs to try it!!!! The rooms in the hotel were immaculately clean. From the duty managers like Ankita to the staff on the club floor like Rajesh (but I forget a few names) were very very very kind and helpful. If I was ever to go to Mumbai again, I would only be staying there; it feels like home! I absolutely love everyone there! I would surely recommend this hotel to everyone visiting Mumbai!!!

Stayed: March 2014, travelled with family
2  Thank Nyah T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded 9 April 2014

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback. It gives us immense pleasure to know that you had a memorable experience during your stay with us and liked your dining experience at our award winning restaurants Celini, Soma and Fifty Five East. We shall certainly convey your kind comments across to our colleagues mentioned in your feedback.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.

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Reviewed 7 April 2014

We had a weekend family stay in Grand Hyatt Mumbai. It was a wonderful experience. From the food to the pool to the rooms..everything is just amazing. Very well maintained! The team members are also very courteous and helpful.

  • Stayed: March 2014
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2  Thank Saruchi79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded 9 April 2014

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valuable feedback. We are delighted to know that you and your family enjoyed your weekend stay with us and liked the overall dining experience, swimming pool, service extended by our associates and the quality of accommodation.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.

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Reviewed 7 April 2014

I stayed in this property recently for a One night for a conference in Mumbai, the hotel is located close to the Domestic terminal and a 15 mins drive from the Airport. Excellent conference facilities. The rooms are great with everything you can ask in a true 5 Star hotel. Service was very good including the chekin-check-out process. Staff is very helpful. I would strongly recommend this hotel for business traveler. The breakfast spread was too good

Room Tip: Ask for rooms with Balcony
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  • Stayed: March 2014, travelled on business
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2  Thank ARUN63512
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded 8 April 2014

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and for choosing to stay with us. We are glad to hear that you liked our hotel, its convenient location from the airports, conference facilities that we offer, hassle free check-in and check-out procedures, the service extended by our associates and your dining experience over breakfast.

It gives us much joy in knowing that you recommend us to your fellow business travellers. We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai during your next visit to the city.

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Reviewed 7 April 2014

Spacious and luxurious room. In-room dining was delivered speedy and of good standard. Also used the lounge to have client meetings. The only drawback was that the hotel seemed to be always packed with people in the lobby, making it a bit hard to have a business meeting in its lobby cafe.

  • Stayed: February 2014, travelled on business
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1  Thank Antony_Yiu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded 8 April 2014

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your valued feedback and for choosing to stay with us. We are happy to know that you liked the overall quality of accommodation we offer, your dining experience through room service and the service extended by our associates.

We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.

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Reviewed 6 April 2014

This should be your hotel of choice near the airport! Over the past 7 years I have been there on various occassions (and also have experienced other places in Mumbai). I nver had a hick-up with anything! Airport pick-up and drop-off always realiable, check-in efficient and the club level offers great value for money.
The rooms are very well maintained, well appointed, always in working order and clean.
The staff is very friendly and helpful.
Of course no hotel in Mumbai is cheap in internaional comparison, but this at least offers value for money.

Room Tip: Rooms on Club floor
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  • Stayed: April 2014, travelled on business
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Thank cbroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded 7 April 2014

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your kind feedback and patronage over the past 7 years. We are delighted to hear that you enjoy your stays with us and like the location of our hotel from the airports, overall quality of accommodation we offer, hassle-free airport transfers and check-in procedures, the executive Grand Club floors and the service extended by our associates around the hotel.

It gives us much joy in knowing that you recommend us to your family, friends and fellow travellers. We once again thank you for your feedback and sincerely look forward to welcome you again at Grand Hyatt Mumbai.

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Reviewed 6 April 2014

I had booked 2 nights thru a travel agent and arrived 4:30 in the morning from a long international flight. The check-in staff offered me a business package for some 3000 Rs, including airport transfer, Wifi, and breakfast. Check-in staff said it was 3000 Rupies for the whole stay, not per day. At check-out they did not only charge 3000 Rs twice (per day) but also breakfast charge was on the bill, additionally to the business package charge. The check out staff explained breakfast was included in the package, but not where I had taken it but in some other area, whatever. The check-in staff had just mentioned breakfast was included, so I had it at the regular breakfast area...

However, they would remove the breakfast charge from the bill upon my complaint, which is positive. But overall, it seems to me like a scam, at least a dubious business practice. Probably the check-in guy gets a commission per package sold and hence deceptively advertises it...

Apart from that, I cannot complain about the facilities, cleanliness and attitude of the staff; pool and gym areas are particularly nice, free water is provided frequently. Place is conveniently located from both domestic and international terminal.

  • Stayed: April 2014, travelled on business
    • Value
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    • Cleanliness
    • Service
Thank joohn_1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grand Hyatt M, General Manager at Grand Hyatt Mumbai, responded to this reviewResponded 7 April 2014

Dear Valued Reviewer

Warm Greetings from Grand Hyatt Mumbai! Thank you for your feedback. While we are glad to know that you liked our hotel, its convenient location from the airports, the service extended by our associates and the facilities at Club Oasis – Fitness Centre and Spa, we are truly sorry to know that you were terribly inconvenienced by the miscommunication with regard to our business package that we offer our guests.

We would like to highlight the fact that the business traveller package is indeed charged on a nightly basis and is inclusive of airport transfers, high-speed internet and complimentary breakfast at the Grand Club Lounge. However, due to some miscommunication and lack of clarification on the package inclusions you were discomforted by the same during check-out. Please be rest assured that the comfort of our guests is of the highest importance to us and it is our constant endeavour to make our esteemed guests such as yourself feel at home. Your feedback has been duly noted and please be rest assured that the same has been communicated across to the concerned teams.

We once again thank you for your feedback and truly look forward to welcome you again at Grand Hyatt Mumbai during your next visit to the city.

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Additional Information about Grand Hyatt Mumbai

Address: Off Western Express Highway | Santacruz, Mumbai (Bombay) 400055, India
Phone Number:
Region: India > Maharashtra > Mumbai (Bombay)
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 On the Beach Hotel in Mumbai (Bombay)
#17 Business Hotel in Mumbai (Bombay)
#18 Family Hotel in Mumbai (Bombay)
#20 Spa Hotel in Mumbai (Bombay)
#20 Romantic Hotel in Mumbai (Bombay)
#21 Luxury Hotel in Mumbai (Bombay)
Price Range: £93 - £282 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Mumbai 5*
Number of rooms: 547
Official Description (provided by the hotel):
Grand Hyatt Mumbai is located in the centre of Mumbai, India. More than a hotel, it is a multi-dimensional lifestyle complex located just 10 minutes from Mumbai’s domestic airport and 20 minutes from the international airport and in close proximity to Bandra-Kurla complex, Mumbai’s rapidly developing business district. The hotel features luxurious accommodation, contemporary serviced apartments, dining & entertainment options, spa, recreation & fitness facilities, conference & exhibition spaces & an international shopping plaza. ... more   less 
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Also Known As:
Grand Hyatt Mumbai Hotel Mumbai (Bombay)
Grand Hyatt Hotel Mumbai
Mumbai Hyatt

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